Overall Satisfaction with Xactly Incent
I am a software developer involved in the integration between our company and Xactly
- Can't think of any in my area of use
- Tech Support is awful. Any ticket you put in gets a reply of "Please provide steps to reproduce" Even when you provide steps, you still get the same response. It seems like they have a certain SLA on responding to tickets and if they put that in there it stops the clock.
- Twice a month we generate payroll file. That file hasn't been correct since day one. It's been over a year
- They can't provide documentation on their system. During implementation we asked for documentation on their database so we could build queries and data extracts. We were told they didn't have such documentation but if we wanted to pay them, they could build the documentation. How do your developers make changes to your system if there is no documentation telling you what you are changing?
- Every month when we close the month on Sat afternoon we have to manually upload files to Xactly because Xactly doesn't have an automated way for us to schedule a job to upload to their system
My understanding is that other departments like Finance are still waiting for reports to be generated
Do you think Xactly Incent® delivers good value for the price?
No
Are you happy with Xactly Incent®'s feature set?
No
Did Xactly Incent® live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Xactly Incent® go as expected?
No
Would you buy Xactly Incent® again?
No