Still quantity over quality, but getting much better!
Updated February 28, 2023

Still quantity over quality, but getting much better!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZipRecruiter

We use ZipRecruiter to post our active job listings. Our sourcing/recruiting department uses it. It gives us the opportunity to share our job openings, and attract talent within an hour (or less)! ZipRecruiter has been a source for us over the past several years. However, we are seeing an increase in quality over quantity, which is definitely a step in the right direction. We have successfully found candidates that have amazing experience and are actively searching. I really like the features that allow us to see who is actively on the job market so we can contact active job seekers right away.

Pros

  • Job postings.
  • Sourcing resumes.
  • Screening candidates.

Cons

  • Better screening tools for candidates who apply to open jobs.
  • Auto-screeners that can be conducted via recorded phone call.
  • Option for candidates to identify when they are open to relocating.
  • Messaging features- would be nice to have a template included in direct messaging.
  • We have hired some fantastic candidates through ZipRecruiter. Our ROI, in that case, was a quality hire for our clients.
  • We have spent (in the past, especially) a lot of time sorting through resumes of candidates that were unqualified. The negative impact here was the loss of time sorting and responding to unqualified applicants.
  • We use their sourcing tool frequently to search for candidates with specific keywords. Over the years the search parameters have expanded, and it has allowed us to hone on in specific skills a bit easier.
The great thing about ZipRecruiter is that you have access to all of the archived roles and can see candidate activity per each job posting. What has helped with this feature, is that we are able to search for candidates, see their history and often times consider other candidates for other job postings that we later post. This is fluid when we use ZipRecruiter as a main source for our job roles. It has impacted us positively.
We have use the Proactive Outreach when we post the next jobs, and it helps us to identify job seekers that may be a fit for the role. This allows us to save some time to get connected to quality talent that we may not have known about otherwise. We have also relied on ZipRecruiter's job description templates to get started with roles that we have to post that we don't have templates for.
We think that ZipRecruiter should be a part of the job board portfolio. To be clear not all roles are best for ZipRecruiter, and so we monitor closely how long we have each position posted for, the number of applicants, and the quality of applicants. However, we rely on other job boards for consistency in sourcing for all roles. That being said, ZipRecruiter's quality has improved and we will continue o use it as an option.

Do you think ZipRecruiter delivers good value for the price?

Yes

Are you happy with ZipRecruiter's feature set?

Yes

Did ZipRecruiter live up to sales and marketing promises?

Yes

Did implementation of ZipRecruiter go as expected?

Yes

Would you buy ZipRecruiter again?

Yes

It should be a part of your job board portfolio! Once an option, now would recommend as a key piece.

ZipRecruiter is well suited for businesses of any size, who post jobs with entry-level and/or general skillsets. This would include an administrative assistant, customer service professional, or data entry associate. For roles like these, you can expect at least 50 applications, with the opportunity to collect resumes from all backgrounds. ZipRecruiter is not the best suited for highly specialized roles. We find that other job boards have a more robust pipeline of candidates, who, with specialized skillsets, tend to post their resumes. This may include a specialized Marketing professional, IT developer, etc.

ZipRecruiter Feature Ratings

Applicant Screening
6
ATS Integration
4
Analytics Reporting
2
Campaign Optimization
4
Candidate Communication
7
Candidate Management
9
On-Site Promotion Strategies
1
Resume Database Search
9
Team Collaboration
6
Passive Recruitment Advertising
7
Active Recruitment Advertising
7
Employer Branding Tools
7

Using ZipRecruiter

2 - Recruiting & Staffing
  • Job postings
  • Sourcing resumes
  • Hiring candidates quickly
  • Finding unique talent
  • Sourcing for candidates nationwide
  • Interviewing candidates quickly
  • Staffing
  • Sourcing
  • Job description creation
It gets the job done in terms of finding great talent.

Evaluating ZipRecruiter and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We had used ZipRecruiter in the past, and it has grown progressively over the years to support our ongoing staffing needs.
We would not change anything.

ZipRecruiter Support

We have had to reach out to ZipRecruiter's support on many occasions. At one time, we were over-billed for one of their subscriptions. Not only did the billing get adjusted quickly, but we also got a chance to test out one of their perks for free. The account executives are helpful and friendly.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
None
No. We are fairly comfortable with what we use ZipREcruiter for and have not had many tech issues.
We were interested in expanding our job posting slots, and got connected to a very knowledge sales rep who walked us through what made sense for our business size and current needs at the time. It was very helpful to identify so that we knew how to scale correctly when we were ready.

Using ZipRecruiter

Easy to use, great UI
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

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