TrustRadius
Still quantity over quality, but getting much better!
https://www.trustradius.com/applicant-tracking-system-atsZipRecruiterUnspecified7.162101
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October 22, 2019

Still quantity over quality, but getting much better!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ZipRecruiter

We use ZipRecruiter to post our active job listings. Our sourcing/recruiting department uses it. It gives us the opportunity to share our job openings, and attract talent within an hour (or less)! ZipRecruiter has been a source for us over the past several years. However, we are seeing an increase in quality over quantity, which is definitely a step in the right direction.
  • Job postings.
  • Sourcing resumes.
  • Screening candidates.
  • Better screening tools for candidates who apply to open jobs.
  • Auto-screeners that can be conducted via recorded phone call.
  • Option for candidates to identify when they are open to relocating.
  • We have hired some fantastic candidates through ZipRecruiter. Our ROI, in that case, was a quality hire for our clients.
  • We have spent (in the past, especially) a lot of time sorting through resumes of candidates that were unqualified. The negative impact here was the loss of time sorting and responding to unqualified applicants.
  • We use their sourcing tool frequently to search for candidates with specific keywords. Over the years the search parameters have expanded, and it has allowed us to hone on in specific skills a bit easier.
ZipRecruiter by far yields the most applicants per job posting. That does not mean that the applicants are qualified, but the number of applications exceeds any other job boards that we have used in the past. The other job boards provide more quality applicants, and as a result, allow us to spend less time sorting through resumes.
We have had to reach out to ZipRecruiter's support on many occasions. At one time, we were over-billed for one of their subscriptions. Not only did the billing get adjusted quickly, but we also got a chance to test out one of their perks for free. The account executives are helpful and friendly.

Do you think ZipRecruiter delivers good value for the price?

Yes

Are you happy with ZipRecruiter's feature set?

Yes

Did ZipRecruiter live up to sales and marketing promises?

Yes

Did implementation of ZipRecruiter go as expected?

Yes

Would you buy ZipRecruiter again?

Yes

ZipRecruiter is well suited for businesses of any size, who post jobs with entry-level and/or general skillsets. This would include an administrative assistant, customer service professional, or data entry associate. For roles like these, you can expect at least 50 applications, with the opportunity to collect resumes from all backgrounds. ZipRecruiter is not the best suited for highly specialized roles. We find that other job boards have a more robust pipeline of candidates, who, with specialized skillsets, tend to post their resumes. This may include a specialized Marketing professional, IT developer, etc.

ZipRecruiter Feature Ratings

Job Requisition Management
9
Company Website Posting
8
Publish to Social Media
4
Job Search Site Posting
5
Customized Application Form
6
Resume Management
9
Duplicate Candidate Prevention
1
Candidate Search
6
Applicant Tracking
7
Collaboration
9
Task Creation and Delegation
6
Email Templates
5
User Permissions
6
Notifications and Alerts
9
Reporting
3