Item: Zoho CRM
Rating: 8
Author: Aslin Baro

Use Cases and Deployment Scope

We are using Zoho CRM for sales team and also marketing team,
Our Accounts team use Zoho CRM to update the payment from the customer
Our operations team use Zoho CRM for operational requirements.

Pros and Cons

Adding the lead and known the source of lead
Stage of leads
Helps to send customizable mail to customer
Easy to create deal for the lead and the task in the Zoho CRM.

auto trigger for the customer follow up.
Dashboard view
Task management pop up

Return on Investment

Easy for Startup companies
ROI is there
value for the company having 11 - 50 companies

Product Scalability

Zoho CRM has a featuirng of running a mail camapaigns and also helps to send customizable mail to customer

It helps in the customer experience by from the qualified leads and also the closing the deals and it also helps in the customer to remind them for the renewals and upselling the products and services.

Alternatives Considered

Freshsales, LeadSquared and Bullhorn for Salesforce

For our organizations requirements, Zoho CRM fits for it and pricing to less than other products and it also has all suite plan where accounts team and marketing team use.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

Jira Software, Freshdesk, Zendesk Support Suite, Jira Service Management, Freshservice

Likelihood to Recommend

It is well suited for Sales and Marketing, but it helps our organization to add attachments, especially when it helps the Accounts team add an invoice in the CRM, and also add notes and description of each leads.

Zoho Sales Engine

Software Version

Overall Satisfaction with Zoho CRM