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Zoho CRM Plus! The amazing solution for omnichannel business requirements.
June 22, 2020

Zoho CRM Plus! The amazing solution for omnichannel business requirements.

Muhammad Usman Khan, PRINCE2® | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Zoho CRM Plus

Zoho CRM has been our core system for many years. The initiative interface with all integrated sales & marketing applications included in this suite are marvelous. We don't just use it for that purpose, but advocate it to other businesses so they can also leverage it. Zoho CRM is helping us in closing more business opportunities in less time with relatively minimal efforts. Some of the following advantages we have observed:
  • Organised lead generation from its marketing applications (Campaigns, Survey, Social and my favourite SalesIQ).
  • Nurturing the leads with business specific life-cycle (our own bespoke sales cycle).
  • In-app emails with tight Google Apps' integration.
  • Loving dashboards & reports build on BI (Zoho Analytics).
  • Omni-channel approach.
  • Efficient in marketing solution (from mass mailing to website tracking).
  • Powerful BI with capabilities of custom reports and dashboards.
  • Email intelligence and AI (artificial intelligence) ZIA.
  • Cost Effective.
  • Live chat and customised bot to turn web visitors into deals.
  • CPQ processes inbuilt in its CRM should be improved.
  • Managing multi-tenant organisations' flexibility.
  • Offering it on-premise would be game-changer for us.
  • Increased ROI by 45% in the first 2 years; and overall 63.5%.
  • Sales cycle is reduced by half of its earlier duration.
  • Productivity is increased which enabled us to do multi-tasking with less possible resources.
  • Zoho CRM gives you tools to customise it for your business.
  • The limitless integration with open GET/POST APIs enabled us to connect with our legacy accounting system like a Woow.
  • Amazingly beautiful looking reports and dashboards on its BI tools are handy on the go with mobile access.
  • The intelligence SalesInbox has is rarely found in other alternatives.
  • Free live chat support; what else do you need.
  • On-boarding support was commendable to migrate unorganised data smoothly.
  • Quick on the technical aspects of any issues.
  • Umpteen online resources regular updates with free guidelines are anyone's choice.

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Zoho CRM Plus is well suited:
  • Unified customer experience.
  • Centralised sales and marketing solution.
  • Amazing bespoke customisation possibilities.
  • 360 degree view of the customer profile.
  • Mobile ready; it enables us to carry our business in the pocket.
  • Limitless third party integration possibilities with APIs.
Zoho CRM Plus is less appropriate:
  • Managing muli-tenant organizations.
  • Available as only cloud, better if on-premise could be an option.