Good Social Media management, but not crazy about the UI
November 13, 2017

Good Social Media management, but not crazy about the UI

Jack Edward Heald | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

If you're serious about using social media as a marketing medium, then you have to use a tool to keep the stuff flowing into Instagram and Twitter and Facebook. It is impossible to have a life and keep your social media accounts up to date without one. I needed a tool to promote my business and tried Zoho, among many others.
  • It connects well with most of the important social media accounts.
  • It manages scheduling well.
  • It automates posting well.
  • Of all the ones I tried, I thought the UI for Zoho was the worst. I recognize that this is strictly a matter of preference. But I really didn't care for the Zoho UI/UX.
1 - I do everything in the business. Write the content, plan the marketing, make the sales, manage the digital properties.
  • I ended up going with a different social media manager product, mostly because of the UI and the cost.
In terms of features, it stacks up well. I just didn't like the interface.
It's good for the type of use I recommended - business that needs to keep the social channel stuffed with content. If you can accept their particular interface, (both on the browser and the Android phone), it'll likely do the job for you.

Zoho Social Feature Ratings

Sentiment analysis
7
Broad channel coverage
9
Content planning and scheduling
6
Audience targeting
Not Rated
Content optimization
Not Rated
Automated routing and prioritization
7
Customer interaction histories
Not Rated
Lead generation
8
Content marketing
9
Twitter
9
Facebook
9
LinkedIn
9
Google+
9
Instagram
9
Campaign success analytics
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
8