Item: Zoho Social
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I absolutely love this app as it helps me a lot to organise. With this app, I can use social media channels in one go and have the information in one place. It is time-saving as I do not need to go from one social media channel to another. It is easy to set up and maintain, and I prefer it to other similar apps.

Pros and Cons

easy set up
serving several social media channels at once
great insights with regards to engagement etc.

Alternatives Considered

Zoho Books, Zoho CRM, Zoho Campaigns and Zoho SalesIQ

I love the logic behind the setup. It is easy for me to understand and follow the instructions. I also love the pricing, because we are a small business and cannot afford to spend hundreds of pounds on a programme. It is also great that it neatly works with the other Zoho products, making office work more efficient. I hope that over time we will reap the benefit of it.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Other Software Used

WooCommerce, WooCommerce Subscriptions, WordPress

Usability

I was trying several similar programs. Not all offered a free trial without signing up or leaving credit card numbers which I do not like.
With Zoho, you can sign up and try the program with all its features. Once the trial is done, you can extend or are put on the free option, which is very basic but often enough (depending on your business needs).

Support Rating

Have not used the support for Zoho Social, but usually, their support is very good, and their response is fast.

Likelihood to Recommend

The free plan is sufficient if you just intend to post on various channels and nothing more.
However, if you want to incorporate it into your day-to-day work, you might need one of the paid plans.
You can already do a lot with the standard subscription. e.g. content scheduling and planning. And you have a calendar for an overview of your post.
The higher the plan, the more you can do, obviously.

One of the best in the market

Overall Satisfaction with Zoho Social