Zoom- Always comes through
December 05, 2017

Zoom- Always comes through

Kelsie Hamilton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

We chat with a lot of non-profit organizations overseas. We first started investigating video conferencing services when security in China became more and more challenging to us, trying to reach our partners. Within the organization, only the program team uses it regularly, as they're most often in contact with our partners overseas. We had been frequently using Skype (and I still use that on occasion), but we wanted something more robust, with better connectivity than Skype, which is where Zoom entered the scene.
  • Screen Share
  • Polls
  • Internet Connectivity
  • Shifting between screen shares
  • Video Conference ID is sometimes difficult for people to locate and connect
  • Some of the interface can feel a bit outdated
  • Improved collaboration
  • Improved communication
  • More efficient
No, I don't use Zoom Rooms yet.
Zoom does have a price tag, but it's much more robust in the interface, scheduling, connectivity, and abilities to have multiple people on the call. There's less confusion, so you can collaborate and communication a lot easier than if you were on Skype. We still use Skype, but only for select times.
It's well suited if you're on a call with more than a single person. And especially if you're worried about Internet connectivity on either side. I haven't experienced any challenges with Zoom there. It's less appropriate if you're using it like once or twice a month (not worth the price) and/or if you're only calling with one person at a time.

Zoom Feature Ratings

Not Rated
High quality audio
10
High quality video
10
Calendar integration
8
Meeting initiation
6
Record meetings / events
9
Desktop sharing
8
Live chat
8
User authentication
8
Participant roles & permissions
8