TrustRadius
Very handy tool to use on your website
https://www.trustradius.com/live-chatZendesk Chat (formerly Zopim)Unspecified835101
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September 28, 2018

Very handy tool to use on your website

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version

Basic

Overall Satisfaction with Zopim by Zendesk

Shoppers purchase drive without fail, so when making a deal, you should get them right then and there. Without Zopim live talk, you as a rule have questions sitting tight for the arrival of an email. It likewise enables a gathering of individuals to be on the stage with no issue, I have never had an issue or something to that effect, which is awesome.
  • Demonstrates the guests as of now on the site with all essential data like the nation they are, OS they are utilizing and if it's a returning guest.
  • It's anything but difficult to utilize, the UI is insignificant and straight to the point.
  • Ongoing provider following i.e the quantity of dynamic providers and sit still ones.
  • Zendesk/Zoopim is right around an entire Live visit programming .There isn't an approach to compel the client to answer certain inquiries preceding entering the talk. The talk transcripts some of the time take long to appear in the visit history .
  • Exhausting outline for the talk message box
  • No work area warnings
  • Warning sound just played once. Since we are not at the front counter constantly, it would make our work more troublesome since we expected to continue checking the site.
  • No portable application
  • In the event that we shut program window we would be promptly disconnected.
  • Our reporting team still struggles with obtaining the right information from time to time with the chats. This leads to loss of productivity and more resources dedicated to reporting.
  • With Zopim analytics we have also been able to understand where we need additional resources as well as where we could save.
I like about Zopim is that it has numerous devices and choices. I like the way that you can associate with other individuals, inside and remotely. Also, I like that I can redo my notices. It coordinates with significantly other joint effort and the workplace instruments I utilize. It is stunning the capacity to convey by means of content effectively and the talk transcripts are promptly sent to our email.
Elasticsearch, Sisense, Chartio, Domo, Tableau Online, InsightSquared, SAP BusinessObjects Business Intelligence (BI) Platform, MicroStrategy Analytics, Looker, NinjaCat
In the event that you have just a single help operator, begin with the free form. On the off chance that you have a greater group or might want more highlights, for example, triggers, attempt one of alternate designs.

Put it all on the line on the off chance that you are utilizing or intending to utilize Zopim bolster. The two projects were made to cooperate, so they cooperate exceptionally well. We have not had issues with the visit highlight since we began utilizing the full program.