What users are saying about

3dcart

5 Ratings
Score 6.4 out of 101

Digital River Global Commerce

19 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

3dcart

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store

Digital River Global Commerce

Digital River is a great end to end solution for larger companies who want to outsource their ecommerce/payments/fulfillment. I would say they are more well suited for medium to large companies rather than startups or small businesses. Key questions to ask:1) Does our company require an end to end platform versus one or two components?2) What is cost differential between building/maintaining in house platform vs. outsourcing to DR?3) What is the benefit of having a cloud based platform

Feature Rating Comparison

Online Storefront

3dcart
7.0
Digital River Global Commerce
8.4
Product catalog & listings
3dcart
8.0
Digital River Global Commerce
10.0
Product management
3dcart
8.0
Digital River Global Commerce
10.0
Branding
3dcart
6.0
Digital River Global Commerce
7.5
Mobile storefront
3dcart
6.0
Digital River Global Commerce
8.5
Product variations
3dcart
8.0
Digital River Global Commerce
9.0
Website integration
3dcart
7.0
Digital River Global Commerce
8.5
Visual customization
3dcart
6.0
Digital River Global Commerce
4.5
Bulk product upload
3dcart
Digital River Global Commerce
10.0
CMS
3dcart
Digital River Global Commerce
7.6

Online Shopping Cart

3dcart
9.0
Digital River Global Commerce
9.3
Checkout user experience
3dcart
9.0
Digital River Global Commerce
9.5
Abandoned cart recovery
3dcart
Digital River Global Commerce
9.0

Online Payment System

3dcart
8.0
Digital River Global Commerce
10.0
eCommerce security
3dcart
8.0
Digital River Global Commerce
10.0

eCommerce Marketing

3dcart
7.5
Digital River Global Commerce
6.7
Promotions & discounts
3dcart
10.0
Digital River Global Commerce
9.0
SEO
3dcart
5.0
Digital River Global Commerce
5.0
Personalized recommendations
3dcart
Digital River Global Commerce
6.0

eCommerce Business Management

3dcart
8.0
Digital River Global Commerce
7.5
Custom functionality
3dcart
8.0
Digital River Global Commerce
6.6
Multi-site management
3dcart
Digital River Global Commerce
2.0
Order processing
3dcart
Digital River Global Commerce
9.0
Inventory management
3dcart
Digital River Global Commerce
10.0
Shipping
3dcart
Digital River Global Commerce
10.0

Pros

  • Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
  • Integration with our email provider to be able to segment buyers based on timing of purchase.
  • Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
  • Products set up was easy and there are options for categories and classes to make setting up the store easy.
  • Easy to use for someone with no programming skills.
  • Outsourcing of e-commerce
  • International presence, tax management, etc.
  • Software distribution/Product fulfillment

Cons

  • Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
  • For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
  • While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.
  • Integrating with any 3rd party is challenging. The more you can do to clearly define your requirements, the easier it will be to integrate.
  • It can be difficult to differentiate and customize your product with an outsourced solution.
  • Your internal timeline might not match with their timeline and delivery schedule.

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Digital River Global Commerce8.6
Based on 5 answers
Why re-invent the wheel. Digital River allowed us to put more time and resources on our core competency

Alternatives Considered

Selected 3DCart based on price point and ease of getting started. Gave a two week free trial to make sure I could get it set up. Seemed easier than other options and had room to grow if I need more capabilities. It also integrated with QuckBooks, FaceBook and Auth.net which were all part of the package right from the start.
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

Return on Investment

  • Enhanced customer service with ticket system.
  • Was able to quickly set up shop and get started on the web.
  • More sales and broader reach to consumers. With the web presence of the eCommerce site, Korn/Ferry products were accessible 24 hours/ 7 days a week. Prior to that change, consumers had to call to order products and had to wait on office hours of when a Customer Service Rep was available.
  • Access to data and analytical information for sales. This also allowed for making a more efficient inventory process.
  • Transformed the Customer Service role to Commercial Operations which was a major plus. The position became more a support position (which is what was needed) than what was previously a Data Entry position. This also allowed opportunities for marketing a lot of the eProducts to consumers that the organization had.

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details