What users are saying about
8 Ratings
12 Ratings
8 Ratings
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Score 8.5 out of 101
12 Ratings
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Score 9.7 out of 101

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Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.
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Gong.io

Areas in which Gong.io is well suited:
  • Call coaching
  • Self-evaluations
  • Referencing calls retroactively
  • Creating a repository of internal meetings
  • Distributing calls across your client base
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Pros

  • Quality data
  • Timing for updates
  • Excellent support
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  • Ease of scheduling -- get alerts on specific types of calls and/or have reps send you calls to review.
  • Track when "competitors" or "price" issues are at hand and automate coaching for those calls.
  • Listen to the calls that matter the MOST vs finding the needle in the haystack.
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Cons

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
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  • Having an app vs the web version would be a big help.
  • Sometimes it's tough to track specific words like competitors or redundant words you may want to cut out.
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Alternatives Considered

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
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I haven't used any competitors to Gong other than just recording calls in my conferencing software (Zoom or join.me).
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Return on Investment

  • It is easier to monitor our ROI on certain campaigns, departments, subclasses, within our sites.
  • We have less issues with launching campaigns correctly and the site crashing on us while processing and developing these campaigns.
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  • Better at handling competitor scenarios.
  • Saved time with coaching by only focusing on the important tasks and receiving alerts.
  • Employee efficiency -- able to handle more calls on their own vs needing peers or managers to help.
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Pricing Details

6sense

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Gong.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details