8x8 Contact Center vs. OneTone.ai
8x8 Contact Center vs. OneTone.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
OneTone.ai | N/A | OneTone.ai Automated Supervisor is used to monitor of customer communications and to identify issues leading to customer & revenue losses. OneTone.ai Automated Supervisor is an AI-powered tool for Customer Support & QA Leaders, which automates quality supervision of all written customer communications. Using OneTone.ai helps users to Save CS & QA Leaders and Supervisors time. Compare qualities of agents based on real-time data from their… | $39 |
8x8 Contact Center | OneTone.ai | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | OneTone.ai | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | OneTone.ai | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | OneTone.ai | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (6 ratings) | - (0 ratings) |
Usability | 8.2 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.2 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | OneTone.ai | |
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Likelihood to Recommend | 8x8, Inc.
| OneTone.ai No answers on this topic |
Pros | 8x8, Inc.
| OneTone.ai No answers on this topic |
Cons | 8x8, Inc.
| OneTone.ai No answers on this topic |
Likelihood to Renew | 8x8, Inc.
| OneTone.ai No answers on this topic |
Usability | 8x8, Inc.
| OneTone.ai No answers on this topic |
Reliability and Availability | 8x8, Inc.
| OneTone.ai No answers on this topic |
Performance | 8x8, Inc.
| OneTone.ai No answers on this topic |
Support Rating | 8x8, Inc.
| OneTone.ai No answers on this topic |
In-Person Training | 8x8, Inc.
| OneTone.ai No answers on this topic |
Online Training | 8x8, Inc.
| OneTone.ai No answers on this topic |
Implementation Rating | 8x8, Inc.
| OneTone.ai No answers on this topic |
Alternatives Considered | 8x8, Inc.
| OneTone.ai No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc.
| OneTone.ai No answers on this topic |
Scalability | 8x8, Inc.
| OneTone.ai No answers on this topic |
Return on Investment | 8x8, Inc.
| OneTone.ai No answers on this topic |
ScreenShots |