What users are saying about
13 Ratings
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Top Rated
457 Ratings
13 Ratings
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Score 6.4 out of 100

Cisco Jabber

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Top Rated
457 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Project Management

    8x8 Express

    Feature Set Not Supported
    N/A
    6.5

    Cisco Jabber

    65%
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    73 Ratings

    Gantt Charts

    N/A
    0 Ratings
    5.7
    57%
    10 Ratings

    Scheduling

    N/A
    0 Ratings
    7.0
    70%
    83 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    17 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    127 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    116 Ratings

    Visual planning tools

    N/A
    0 Ratings
    4.1
    41%
    17 Ratings

    Communication

    8x8 Express

    Feature Set Not Supported
    N/A
    6.1

    Cisco Jabber

    61%
    Cisco Jabber ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.8
    88%
    156 Ratings

    Notifications

    N/A
    0 Ratings
    8.4
    84%
    156 Ratings

    Discussions

    N/A
    0 Ratings
    7.8
    78%
    134 Ratings

    Surveys

    N/A
    0 Ratings
    4.9
    49%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.3
    53%
    20 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    2.0
    20%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.9
    79%
    58 Ratings

    File Sharing & Management

    8x8 Express

    Feature Set Not Supported
    N/A
    6.7

    Cisco Jabber

    67%
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Video files

    N/A
    0 Ratings
    7.0
    70%
    106 Ratings

    Audio files

    N/A
    0 Ratings
    7.6
    76%
    111 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.5
    75%
    92 Ratings

    Access control

    N/A
    0 Ratings
    6.8
    68%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.7
    67%
    33 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.0
    50%
    10 Ratings

    Device sync

    N/A
    0 Ratings
    5.7
    57%
    22 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Cisco Jabber is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    8.1

    Cisco Jabber

    81%
    164 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    5.6

    Cisco Jabber

    56%
    6 Ratings

    Usability

    8x8 Express

    N/A
    0 Ratings
    9.0

    Cisco Jabber

    90%
    8 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    7.9

    Cisco Jabber

    79%
    24 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Cisco

    Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Cisco

    • The ability to expand & collapse contact groups is great for handling multiple project teams and chat clutter reduction.
    • Tags placed under each contact name that display their status availability help us determine whether everyone in a project team is online & ready to enter a meeting.
    • Stable, crystal clear audio & video quality amid calls & online meetings.
    • Mobile & desktop availability for on-the-go communication with project teams.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Cisco

    • It isn't a common enough platform among external users to effectively get used out of all available features such as videoconferencing.
    • It does not have some functionality that Microsoft Teams does, including meeting scheduling and attendance tracking. It is primarily a VoIP software solution.
    • It does not appear to have cross-functionality with other common platforms such as Microsoft Teams or Zoom. It would be convenient if one could use Cisco Jabber to contact an external stakeholder that uses a different platform while retaining full functionality.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cisco Jabber

      Starting Price

      $50 Per License

      Editions & Modules

      Cisco Jabber editions and modules pricing
      EditionModules
      Jabber for Desktop$50.001

      Footnotes

      1. Per License

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      8x8, Inc.

      No answers on this topic

      Cisco

      I don’t have access to video features.) In an age when our smartphones
      do everything but call our friends, family, or clients, it’s refreshing
      to have a desktop app that can make calls in the smartphone’s place. It
      seems appropriate in a time when we’re all worried about the robots
      rising and taking over the world. Why not transfer the functionality of a
      telephone to the same computer where we program those world-dominating
      robots? It’s practical. Cisco Jabber takes the classic idea of making
      calls with a phone and puts it in the same place where we spend most of
      our worktime. This frees up desk space, as well as keeps the smartphone
      available for what it was invented to do: take Instagram photos. Not to
      mention, because it has its own number, it makes it easier to contact
      clients without having to give them your personal phone number. Need to
      make a call, but you don’t want to share your home phone? Cisco Jabber
      makes that easy. And best of all, because you call through your
      computer, all you need is a microphone to speak and speakers to listen,
      and you never have to pick up the phone at all. If you hate having
      sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
      have access to phone features only, and Cisco Jabber has more available
      that I can’t use, I can see where it may also be a pro for business
      owners that Cisco apparently allows custom features availability for
      users, depending on roles.
      Read full review

      Usability

      8x8, Inc.

      No answers on this topic

      Cisco

      There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Cisco

      Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Cisco

      Cisco Jabber by itself lacks the features other collaboration tools have. The main functions of the application such as calling/answering calls, chatting, work great. However, it does not really allow for working collaboratively compared to applications such as Microsoft Teams. My honest suggestion is to build Jabber and Webex features in one application since both applications serve the same purpose, working with other colleagues.
      Read full review

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Cisco

      • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
      • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
      Read full review

      Screenshots

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