What users are saying about
11 Ratings
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Top Rated
358 Ratings
11 Ratings
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Score 7.5 out of 100

Cisco Jabber

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Top Rated
358 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Cisco Jabber

Having used several other products from other vendors, I am not aware of any that even come close to Cisco Jabber's features. That is especially the case if you are using Cisco IP Phones like our company does. In addition, Cisco Jabber can help you implement a cost-effective hybrid network model. You can easily let Cisco Jabber users communicate with other Cisco users on actual phones via the extension numbers if you don't require all users to have phones.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

8x8 Express
Cisco Jabber
6.7
Task Management
8x8 Express
Cisco Jabber
7.8
Gantt Charts
8x8 Express
Cisco Jabber
5.3
Scheduling
8x8 Express
Cisco Jabber
7.1
Workflow Automation
8x8 Express
Cisco Jabber
6.0
Mobile Access
8x8 Express
Cisco Jabber
8.2
Search
8x8 Express
Cisco Jabber
8.2
Visual planning tools
8x8 Express
Cisco Jabber
4.1

Communication

8x8 Express
Cisco Jabber
6.2
Chat
8x8 Express
Cisco Jabber
8.7
Notifications
8x8 Express
Cisco Jabber
8.5
Discussions
8x8 Express
Cisco Jabber
7.6
Surveys
8x8 Express
Cisco Jabber
5.8
Internal knowledgebase
8x8 Express
Cisco Jabber
5.6
Integrates with GoToMeeting
8x8 Express
Cisco Jabber
4.2
Integrates with Gmail and Google Hangouts
8x8 Express
Cisco Jabber
2.1
Integrates with Outlook
8x8 Express
Cisco Jabber
7.5

File Sharing & Management

8x8 Express
Cisco Jabber
7.0
Versioning
8x8 Express
Cisco Jabber
7.2
Video files
8x8 Express
Cisco Jabber
7.5
Audio files
8x8 Express
Cisco Jabber
7.8
Document collaboration
8x8 Express
Cisco Jabber
7.7
Access control
8x8 Express
Cisco Jabber
7.3
Advanced security features
8x8 Express
Cisco Jabber
7.2
Integrates with Google Drive
8x8 Express
Cisco Jabber
5.0
Device sync
8x8 Express
Cisco Jabber
6.1

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Cisco Jabber

  • This tool is password protected which keeps us safe and secure from all threats and problems and I really like this.
  • I find their customer support to be very thorough and helpful.
  • Now it has also become quite easy to create groups and even message people with two choices of either doing it personally or announcing it in a group.
  • The desktop sharing feature present in the product helps us in times when we get stuck somewhere and need any advice from seniors.
  • The alert feature is also very good because now you can message a person when they are unavailable.
Alan sheiner | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Cisco Jabber

  • Calls aren't directly Synced with the actual Cisco Phone. E.g. when the Cisco Jabber is not running, and I start making calls using the actual phone, then I run Cisco Jabber, the call history is not reflected back to Cisco Jabber. This may require additional setup from our end but I cannot confirm.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 9.9
Based on 7 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.3
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Screenshots

8x8 Express

Cisco Jabber

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Cisco Jabber
8.6

Likelihood to Renew

8x8 Express
Cisco Jabber
10.0

Usability

8x8 Express
Cisco Jabber
9.9

Support Rating

8x8 Express
5.5
Cisco Jabber
8.3

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