What users are saying about
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Top Rated
467 Ratings
115 Ratings

8x8 X Series

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Top Rated
467 Ratings
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Score 8.2 out of 100
115 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 3 feature sets: Cloud PBX, VoIP system collaboration, Mobile apps
  • MiCloud Connect ranks higher in 1 feature set: Call Management

Cloud PBX

8.5

8x8 X Series

85%
8.2

MiCloud Connect

82%
8x8 X Series ranks higher in 3/5 features

Hosted PBX

8.1
81%
132 Ratings
7.5
75%
15 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
49 Ratings
8.3
83%
15 Ratings

User templates

8.1
81%
141 Ratings
8.0
80%
16 Ratings

Call reports

7.9
79%
180 Ratings
8.7
87%
21 Ratings

Directory of employee names

8.2
82%
199 Ratings
8.3
83%
27 Ratings

Call Management

8.4

8x8 X Series

84%
8.6

MiCloud Connect

86%
MiCloud Connect ranks higher in 3/5 features

Answering rules

8.2
82%
239 Ratings
9.0
90%
24 Ratings

Call recording

9.0
90%
199 Ratings
8.3
83%
23 Ratings

Call park

8.0
80%
188 Ratings
8.7
87%
26 Ratings

Call screening

8.1
81%
179 Ratings
8.7
87%
22 Ratings

Message alerts

8.7
87%
232 Ratings
8.3
83%
23 Ratings

VoIP system collaboration

8.4

8x8 X Series

84%
7.7

MiCloud Connect

77%
8x8 X Series ranks higher in 2/4 features

Video conferencing

7.7
77%
119 Ratings
7.9
79%
8 Ratings

Audio conferencing

8.2
82%
170 Ratings
9.0
90%
23 Ratings

Video screen sharing

8.8
88%
73 Ratings
7.0
70%
4 Ratings

Instant messaging

8.7
87%
102 Ratings
6.7
67%
5 Ratings

Mobile apps

8.5

8x8 X Series

85%
6.2

MiCloud Connect

62%
8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
188 Ratings
8.0
80%
14 Ratings

Mobile app for Android

8.6
86%
146 Ratings
4.5
45%
12 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 10 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, In-Person Training, Configurability, Ease of integration, Product Scalability, Vendor pre-sale
  • MiCloud Connect is rated higher in 2 areas: Availability, Implementation Rating
  • 8x8 X Series and MiCloud Connect are tied in 1 area: Vendor post-sale

Likelihood to Recommend

8.2

8x8 X Series

82%
280 Ratings
7.6

MiCloud Connect

76%
63 Ratings

Likelihood to Renew

9.8

8x8 X Series

98%
14 Ratings
8.6

MiCloud Connect

86%
42 Ratings

Usability

9.3

8x8 X Series

93%
40 Ratings
8.0

MiCloud Connect

80%
21 Ratings

Availability

9.5

8x8 X Series

95%
8 Ratings
10.0

MiCloud Connect

100%
54 Ratings

Performance

9.5

8x8 X Series

95%
8 Ratings
5.1

MiCloud Connect

51%
18 Ratings

Support Rating

7.5

8x8 X Series

75%
173 Ratings
3.5

MiCloud Connect

35%
32 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating
6.0

MiCloud Connect

60%
3 Ratings

Online Training

8x8 X Series

N/A
0 Ratings
2.0

MiCloud Connect

20%
12 Ratings

Implementation Rating

9.1

8x8 X Series

91%
12 Ratings
9.6

MiCloud Connect

96%
61 Ratings

Configurability

8.4

8x8 X Series

84%
5 Ratings
6.4

MiCloud Connect

64%
3 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

MiCloud Connect

N/A
0 Ratings

Ease of integration

9.3

8x8 X Series

93%
4 Ratings
9.1

MiCloud Connect

91%
1 Rating

Product Scalability

9.0

8x8 X Series

90%
6 Ratings
7.6

MiCloud Connect

76%
5 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

MiCloud Connect

N/A
0 Ratings

Vendor post-sale

9.1

8x8 X Series

91%
4 Ratings
9.1

MiCloud Connect

91%
1 Rating

Vendor pre-sale

9.6

8x8 X Series

96%
4 Ratings
9.1

MiCloud Connect

91%
1 Rating

Likelihood to Recommend

8x8, Inc.

8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
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Mitel Networks Corporation

Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
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Pros

8x8, Inc.

  • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
  • Desktop app interacts seamlessly with physical desktop phones
  • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
  • The service provides many, many options and controls for users and admins
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Mitel Networks Corporation

  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Read full review

Cons

8x8, Inc.

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
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Mitel Networks Corporation

  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
Read full review

Pricing Details

8x8 X Series

Starting Price

$12 Per User/Per Month

Editions & Modules

8x8 X Series editions and modules pricing
EditionModules
8x8 Express$121
X2$242
X4$443

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

MiCloud Connect

Starting Price

$2,099 per user/per month

Editions & Modules

MiCloud Connect editions and modules pricing
EditionModules
Essentials20.991
Premier26.592
Elite38.493

Footnotes

  1. per user/per month
  2. per user/per month
  3. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

8x8, Inc.

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
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Mitel Networks Corporation

Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
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Usability

8x8, Inc.

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
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Mitel Networks Corporation

I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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Reliability and Availability

8x8, Inc.

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
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Mitel Networks Corporation

The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
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Performance

8x8, Inc.

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
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Mitel Networks Corporation

Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
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Support Rating

8x8, Inc.

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
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Mitel Networks Corporation

ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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In-Person Training

8x8, Inc.

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Mitel Networks Corporation

I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
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Online Training

8x8, Inc.

No answers on this topic

Mitel Networks Corporation

The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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Implementation Rating

8x8, Inc.

None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
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Mitel Networks Corporation

Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
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Alternatives Considered

8x8, Inc.

The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
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Mitel Networks Corporation

Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
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Contract Terms and Pricing Model

8x8, Inc.

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Mitel Networks Corporation

No answers on this topic

Scalability

8x8, Inc.

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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Mitel Networks Corporation

I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
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Professional Services

8x8, Inc.

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Mitel Networks Corporation

No answers on this topic

Return on Investment

8x8, Inc.

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
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Mitel Networks Corporation

  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
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