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254 Ratings
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Top Rated
2514 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

Salesforce

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Top Rated
2514 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Salesforce
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
Salesforce
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Salesforce
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Salesforce
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
Salesforce
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Salesforce

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
Salesforce
Answering rules
8x8 X Series (Formerly Virtual Office)
7.9
Salesforce
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
Salesforce
Call park
8x8 X Series (Formerly Virtual Office)
7.8
Salesforce
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
Salesforce
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
Salesforce

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Salesforce
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
Salesforce
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Salesforce
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Salesforce
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
Salesforce

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
Salesforce
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
Salesforce
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
Salesforce

Sales Force Automation

8x8 X Series (Formerly Virtual Office)
Salesforce
8.3
Customer data management / contact management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.9
Workflow management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.2
Territory management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.1
Opportunity management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
8x8 X Series (Formerly Virtual Office)
Salesforce
8.2
Contract management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.3
Quote & order management
8x8 X Series (Formerly Virtual Office)
Salesforce
7.8
Interaction tracking
8x8 X Series (Formerly Virtual Office)
Salesforce
8.5
Channel / partner relationship management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.0

Customer Service & Support

8x8 X Series (Formerly Virtual Office)
Salesforce
8.5
Case management
8x8 X Series (Formerly Virtual Office)
Salesforce
9.0
Call center management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.4
Help desk management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.3

Marketing Automation

8x8 X Series (Formerly Virtual Office)
Salesforce
8.1
Lead management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.2
Email marketing
8x8 X Series (Formerly Virtual Office)
Salesforce
8.0

CRM Project Management

8x8 X Series (Formerly Virtual Office)
Salesforce
8.0
Task management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.4
Billing and invoicing management
8x8 X Series (Formerly Virtual Office)
Salesforce
6.7
Reporting
8x8 X Series (Formerly Virtual Office)
Salesforce
8.8

CRM Reporting & Analytics

8x8 X Series (Formerly Virtual Office)
Salesforce
8.8
Forecasting
8x8 X Series (Formerly Virtual Office)
Salesforce
8.4
Pipeline visualization
8x8 X Series (Formerly Virtual Office)
Salesforce
8.9
Customizable reports
8x8 X Series (Formerly Virtual Office)
Salesforce
9.1

Customization

8x8 X Series (Formerly Virtual Office)
Salesforce
8.6
Custom fields
8x8 X Series (Formerly Virtual Office)
Salesforce
8.7
Custom objects
8x8 X Series (Formerly Virtual Office)
Salesforce
8.8
Scripting environment
8x8 X Series (Formerly Virtual Office)
Salesforce
8.3
API for custom integration
8x8 X Series (Formerly Virtual Office)
Salesforce
8.7

Security

8x8 X Series (Formerly Virtual Office)
Salesforce
8.9
Single sign-on capability
8x8 X Series (Formerly Virtual Office)
Salesforce
8.8
Role-based user permissions
8x8 X Series (Formerly Virtual Office)
Salesforce
8.9

Social CRM

8x8 X Series (Formerly Virtual Office)
Salesforce
8.1
Social data
8x8 X Series (Formerly Virtual Office)
Salesforce
8.2
Social engagement
8x8 X Series (Formerly Virtual Office)
Salesforce
8.0

Integrations with 3rd-party Software

8x8 X Series (Formerly Virtual Office)
Salesforce
8.4
Marketing automation
8x8 X Series (Formerly Virtual Office)
Salesforce
8.5
Compensation management
8x8 X Series (Formerly Virtual Office)
Salesforce
8.2

Platform

8x8 X Series (Formerly Virtual Office)
Salesforce
7.9
Mobile access
8x8 X Series (Formerly Virtual Office)
Salesforce
7.9

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
Salesforce
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Salesforce
10.0

Usability

8x8 X Series (Formerly Virtual Office)
8.7
Salesforce
7.5

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Salesforce
9.8

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Salesforce
9.0

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
Salesforce
6.0

In-Person Training

8x8 X Series (Formerly Virtual Office)
Salesforce
7.9

Online Training

8x8 X Series (Formerly Virtual Office)
Salesforce
9.1

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Salesforce
9.4

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Salesforce
10.0

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