What users are saying about
53 Ratings
50 Ratings
53 Ratings
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Score 6.4 out of 100
50 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Odoo

Odoo is good for different departments but I find it extremely helpful when running the costs of the quarter from a Sales and Marketing perspective and managing the budget to ensure we stay within our means. Everything is well detailed, and the support from the team is good so when we are creating reports to check spend, they are able to build customised reports and dashboards for us and allow us to simply tweak them. It is less appropriate when we require something drastic changed, as although they can build customised items for us, they are quite limited in what criteria can be added.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Act! CRM
Odoo
8.5
Pay calculation
Act! CRM
Odoo
8.4
Benefit plan administration
Act! CRM
Odoo
8.2
Direct deposit files
Act! CRM
Odoo
8.3
Salary revision and increment management
Act! CRM
Odoo
8.8
Reimbursement management
Act! CRM
Odoo
8.9

Customization

Act! CRM
Odoo
8.3
API for custom integration
Act! CRM
Odoo
8.1
Plug-ins
Act! CRM
Odoo
8.4

Security

Act! CRM
Odoo
8.3
Single sign-on capability
Act! CRM
Odoo
8.0
Role-based user permissions
Act! CRM
Odoo
8.6

Reporting & Analytics

Act! CRM
Odoo
7.7
Dashboards
Act! CRM
Odoo
7.8
Standard reports
Act! CRM
Odoo
8.0
Custom reports
Act! CRM
Odoo
7.2

General Ledger and Configurable Accounting

Act! CRM
Odoo
8.3
Accounts payable
Act! CRM
Odoo
8.3
Accounts receivable
Act! CRM
Odoo
8.0
Global Financial Support
Act! CRM
Odoo
7.8
Primary and Secondary Ledgers
Act! CRM
Odoo
7.7
Intercompany Accounting
Act! CRM
Odoo
7.7
Localizations
Act! CRM
Odoo
8.2
Journals and Reconciliations
Act! CRM
Odoo
8.4
Enterprise Accounting
Act! CRM
Odoo
9.4
Configurable Accounting
Act! CRM
Odoo
8.3
Centralized Rules Framework
Act! CRM
Odoo
9.1
Standardized Processes
Act! CRM
Odoo
8.4

Inventory Management

Act! CRM
Odoo
8.4
Inventory tracking
Act! CRM
Odoo
8.0
Automatic reordering
Act! CRM
Odoo
8.3
Location management
Act! CRM
Odoo
8.6
Manufacturing module
Act! CRM
Odoo
8.6

Order Management

Act! CRM
Odoo
8.8
Pricing
Act! CRM
Odoo
8.8
Order entry
Act! CRM
Odoo
7.9
Credit card processing
Act! CRM
Odoo
9.1
Cost of goods sold
Act! CRM
Odoo
8.8
Order Orchestration
Act! CRM
Odoo
8.5
End-to-end order visibility
Act! CRM
Odoo
9.3
Order exception Resolution
Act! CRM
Odoo
9.1

Subledger and Financial Process

Act! CRM
Odoo
8.2
Automated Invoice Processing
Act! CRM
Odoo
8.3
Shared Services Payments
Act! CRM
Odoo
8.4
Billings Management
Act! CRM
Odoo
8.4
Customer Receipt Applications
Act! CRM
Odoo
7.9
Customer Collections
Act! CRM
Odoo
8.5
Revenue Recognition
Act! CRM
Odoo
8.5
Cash Management
Act! CRM
Odoo
7.6
Asset Management
Act! CRM
Odoo
8.1
Travel & Expense Management
Act! CRM
Odoo
8.4
Budgetary Control & Encumbrance Accounting
Act! CRM
Odoo
8.4
Period Close
Act! CRM
Odoo
8.4
Transactions Tax
Act! CRM
Odoo
8.0
Subledger Reconciliations
Act! CRM
Odoo
8.4
3rd Party Accounting Systems
Act! CRM
Odoo
7.6

Project Financial Management

Act! CRM
Odoo
8.2
Budgeting and Forecasting
Act! CRM
Odoo
8.4
Project Costing
Act! CRM
Odoo
8.9
Cost Capture
Act! CRM
Odoo
8.0
Capital Project Management
Act! CRM
Odoo
8.9
Customer Invoicing
Act! CRM
Odoo
8.5
Customer Contract Compliance
Act! CRM
Odoo
8.4
Project Revenue Recognition
Act! CRM
Odoo
8.0
Project Financial Performance Analysis
Act! CRM
Odoo
7.6
Project Financials Dashboard
Act! CRM
Odoo
8.3
Real-time Financial Reporting
Act! CRM
Odoo
8.0
Embedded Business Intelligence
Act! CRM
Odoo
8.2
Project Planning Collaboration
Act! CRM
Odoo
7.8

Project Execution Management

Act! CRM
Odoo
8.1
Project Planning and Scheduling
Act! CRM
Odoo
8.7
Project Manager Dashboard
Act! CRM
Odoo
8.7
Resource Manager Dashboard
Act! CRM
Odoo
8.4
Task Insight for Project Managers
Act! CRM
Odoo
9.1
Project Manager Mobile Functionality
Act! CRM
Odoo
8.3
Team Member Task Collaboration
Act! CRM
Odoo
7.1
Team Member Mobile Functionality
Act! CRM
Odoo
7.6
Project Candidate Search
Act! CRM
Odoo
8.1
Project Candidate Comparison and Analysis
Act! CRM
Odoo
8.1
Defineable Resource Pools
Act! CRM
Odoo
7.2
Defineable Resource Pools
Act! CRM
Odoo
8.3
Talent Profiles
Act! CRM
Odoo
7.3
Real-Time Project Reporting
Act! CRM
Odoo
8.4
Absence Management
Act! CRM
Odoo
7.9
Product Lifecycle Management
Act! CRM
Odoo
8.6

Grants Management

Act! CRM
Odoo
7.7
Award Lifecycle Management
Act! CRM
Odoo
8.1
Spending Control
Act! CRM
Odoo
7.5
Indirect Cost Management
Act! CRM
Odoo
7.7
Billing
Act! CRM
Odoo
7.6

Procurement

Act! CRM
Odoo
8.0
Sourcing Team Collaboration
Act! CRM
Odoo
7.8
Sourcing Analysis
Act! CRM
Odoo
8.1
Bids Analyzed and Compared
Act! CRM
Odoo
7.5
Catalog Shopping E-Commerce for Employees
Act! CRM
Odoo
7.5
Contract Authoring
Act! CRM
Odoo
7.5
Contract Compliance Management
Act! CRM
Odoo
7.9
Contract History
Act! CRM
Odoo
7.9
Contract Renewal Automation
Act! CRM
Odoo
8.1
Contract Repository
Act! CRM
Odoo
7.9
Contract Standardization and Enforcement
Act! CRM
Odoo
8.6
Electronic Signatures
Act! CRM
Odoo
7.7
Invoice Automated Matching
Act! CRM
Odoo
7.9
Purchasing Risk and Compliance Management
Act! CRM
Odoo
7.5
Requisitions-to-Purchase Orders Integrated
Act! CRM
Odoo
8.3
Spend Compliance Management
Act! CRM
Odoo
7.7
Supplier Assessment
Act! CRM
Odoo
8.3
Supplier Communication and Collaboration
Act! CRM
Odoo
8.3
Supplier Management
Act! CRM
Odoo
8.4
Supplier Portal
Act! CRM
Odoo
8.3

Risk Management

Act! CRM
Odoo
8.1
Risk Repository
Act! CRM
Odoo
8.0
Control Management
Act! CRM
Odoo
8.0
Control Mapping
Act! CRM
Odoo
8.2
Control Efficiency Assessments
Act! CRM
Odoo
7.8
Automated Control Assessments
Act! CRM
Odoo
8.8
Assessment Capture
Act! CRM
Odoo
7.8
Issue Detection
Act! CRM
Odoo
8.4
Automatic Notification
Act! CRM
Odoo
8.0
Remediation and Certification
Act! CRM
Odoo
8.0

Logistics

Act! CRM
Odoo
8.1
Transportation Planning and Optimization
Act! CRM
Odoo
8.1
Transportation Sourcing Management
Act! CRM
Odoo
8.2
Transportation Process Integration
Act! CRM
Odoo
8.8
Transportation Execution Management
Act! CRM
Odoo
7.8
Freight Payment Automation
Act! CRM
Odoo
8.5
Trade Management
Act! CRM
Odoo
8.5
Trade Regulatory Compliance Management
Act! CRM
Odoo
7.7
Customs Entry Management
Act! CRM
Odoo
7.9
Customs Document Management
Act! CRM
Odoo
8.3
Customs Document Collaboration
Act! CRM
Odoo
8.3
Fulfillment Management
Act! CRM
Odoo
7.4
Inventory Visibility
Act! CRM
Odoo
8.3
Warehouse Workforce Management
Act! CRM
Odoo
7.9

Manufacturing

Act! CRM
Odoo
8.4
Production Process Design
Act! CRM
Odoo
8.0
Supply Chain Business Flows
Act! CRM
Odoo
7.9
Production Management
Act! CRM
Odoo
8.4
Contracted Manufacturing Management
Act! CRM
Odoo
8.6
Configuration Management
Act! CRM
Odoo
8.6
Work Definition
Act! CRM
Odoo
8.1
Work Execution
Act! CRM
Odoo
8.3
Advanced Fulfillment
Act! CRM
Odoo
8.8
Manufacturing Costs
Act! CRM
Odoo
9.0

Supply Chain

Act! CRM
Odoo
8.4
Forecasting
Act! CRM
Odoo
8.6
Inventory Planning
Act! CRM
Odoo
8.6
Multi-tier Supply Chain Planning
Act! CRM
Odoo
8.6
Performance Monitoring
Act! CRM
Odoo
7.9

Product Lifecycle Management

Act! CRM
Odoo
7.7
Ideation Management
Act! CRM
Odoo
7.2
Requirements Management
Act! CRM
Odoo
7.5
Proposal Management
Act! CRM
Odoo
7.7
Innovation Portfolio Management
Act! CRM
Odoo
7.9
Product Master Data Management
Act! CRM
Odoo
7.7
Vendor Portal
Act! CRM
Odoo
8.3
Project Portfolio Management
Act! CRM
Odoo
7.9

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Odoo

  • Possibility to customize the fields and some workflows is rather simple and a lot of tutorials are available on the internet.
  • The community version is free as are most modules and some paying modules developped for specific purposes are available in the marketplace.
  • It is easy to configure products with accounting, everything is smooth.
David MacDonald | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Odoo

  • Some of the 'landing pages' in the system are not user actionable/changeable. For instance, setting the pipeline of the sales, which appears for every salesmen user, even if there is no need for him/her to set it. It can't be turned off.
  • Being open source software, Odoo should be more easily tweakable. However, it is difficult to find the proper information for the developers about how to do it. The is a lot of information but not in a well-organized way.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Odoo

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Odoo

Odoo 6.8
Based on 5 answers
I would give it an average rating despite being easy to use, but the user interface is very poor and not intuitive at all which makes the whole experience not that good. Also, the system is not mobile friendly at all which is annoying if you want to check something on the go.
Amr Saad | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Odoo

Odoo 5.5
Based on 4 answers
Contacting support with Odoo is still slow and it takes time for support tickets to go to solved status. It requires doing all a research together with support for a complete migration or large modification, it is necessary to have deep knowledge about IT to make any modification on any pre-defined module.
Diego Gamez | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Odoo

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Odoo

I selected Odoo because it is all in the cloud online and it is very easy to conect from everywhere, but then it did nos suit what we wanted in other fields and the service was poor,so we deceided to cancel the contract, but never get our money back since november 2020.
Anonymous | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Odoo

  • Streamlined the process of requesting/approving leaves.
  • Provided a centralized place for all employee payslips.
  • Increased Finance team's efficiency while carrying out salary payment tasks.
Ahmed Anwar Nasr | TrustRadius Reviewer

Screenshots

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Odoo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$20*

* per app/ per user/ per month

Odoo Editions & Modules

Edition
Basic$3,060.001
Standard$5,950.001
Pro$21,250.001
  1. Per Year
Additional Pricing Details
New customers get a discount on the initial number of users purchased. ($20.00 USD instead of $24.00 USD).

Rating Summary

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