What users are saying about
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Top Rated
298 Ratings
4 Ratings

ActiveCampaign

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Top Rated
298 Ratings
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Score 8.9 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

ActiveCampaign

ActiveCampain is a full-featured enterprise-level email system, with integrations for any number of automations with any length of sequencing. Due to the depth of features and abilities, it isn't a lightweight email platform that can be learned in a weekend. If you just need to send out a monthly or weekly email blast to all of your contacts, this isn't the system for you. However, if you need to be able to tag and segment each and every one of your contacts—no matter how many—based on interests, page visits to your website, buying history, and interests in your emails while being able to create personalized, highly segmented emails to educate and inspire more visits and loyalty while increasing amount and frequency of purchases, then this should be in your final list for review and testing.
Stephen Scott | TrustRadius Reviewer

Aptean CRM

This is a solid basic platform. It's not Salesforce but it IS integrated with IntuitiveERP and is included in the price. For the cost, you certainly can't get this type of functionality in other small CRM packages. If you have IntuitiveERP already and are looking to move towards a CRM package it's certainly a way to help you get your footing before deciding you need a larger scale package, but I don't know that you'd want to invest in Intuitive JUST for their CRM cycle.
Craig Cormier | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ActiveCampaign
8.3
Aptean CRM
WYSIWYG email editor
ActiveCampaign
8.1
Aptean CRM
Dynamic content
ActiveCampaign
8.3
Aptean CRM
Ability to test dynamic content
ActiveCampaign
7.9
Aptean CRM
Landing pages
ActiveCampaign
7.1
Aptean CRM
A/B testing
ActiveCampaign
8.5
Aptean CRM
Mobile optimization
ActiveCampaign
8.2
Aptean CRM
Email deliverability reporting
ActiveCampaign
8.8
Aptean CRM
List management
ActiveCampaign
8.6
Aptean CRM
Triggered drip sequences
ActiveCampaign
9.4
Aptean CRM

Lead Management

ActiveCampaign
7.8
Aptean CRM
Lead nurturing
ActiveCampaign
7.7
Aptean CRM
Lead scoring and grading
ActiveCampaign
7.8
Aptean CRM
Data quality management
ActiveCampaign
7.2
Aptean CRM
Automated sales alerts and tasks
ActiveCampaign
8.3
Aptean CRM

Campaign Management

ActiveCampaign
7.9
Aptean CRM
Calendaring
ActiveCampaign
7.1
Aptean CRM
Event/webinar marketing
ActiveCampaign
8.7
Aptean CRM

Social Media Marketing

ActiveCampaign
8.2
Aptean CRM
Social sharing and campaigns
ActiveCampaign
8.8
Aptean CRM
Social profile integration
ActiveCampaign
7.6
Aptean CRM

Reporting & Analytics

ActiveCampaign
7.8
Aptean CRM
Dashboards
ActiveCampaign
7.9
Aptean CRM
Standard reports
ActiveCampaign
7.8
Aptean CRM
Custom reports
ActiveCampaign
7.7
Aptean CRM

Platform & Infrastructure

ActiveCampaign
8.2
Aptean CRM
API
ActiveCampaign
8.8
Aptean CRM
Role-based workflow & approvals
ActiveCampaign
7.9
Aptean CRM
Customizability
ActiveCampaign
7.9
Aptean CRM
Integration with Salesforce.com
ActiveCampaign
8.1
Aptean CRM
Integration with Microsoft Dynamics CRM
ActiveCampaign
8.3
Aptean CRM
Integration with SugarCRM
ActiveCampaign
8.2
Aptean CRM

Sales Force Automation

ActiveCampaign
Aptean CRM
4.4
Customer data management / contact management
ActiveCampaign
Aptean CRM
7.0
Workflow management
ActiveCampaign
Aptean CRM
5.0
Territory management
ActiveCampaign
Aptean CRM
1.0
Opportunity management
ActiveCampaign
Aptean CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
ActiveCampaign
Aptean CRM
6.0
Contract management
ActiveCampaign
Aptean CRM
1.0
Quote & order management
ActiveCampaign
Aptean CRM
6.0
Interaction tracking
ActiveCampaign
Aptean CRM
5.0
Channel / partner relationship management
ActiveCampaign
Aptean CRM
2.0

Customer Service & Support

ActiveCampaign
Aptean CRM
6.5
Case management
ActiveCampaign
Aptean CRM
7.0
Call center management
ActiveCampaign
Aptean CRM
6.0

Marketing Automation

ActiveCampaign
Aptean CRM
5.5
Lead management
ActiveCampaign
Aptean CRM
6.0
Email marketing
ActiveCampaign
Aptean CRM
5.0

CRM Project Management

ActiveCampaign
Aptean CRM
2.7
Task management
ActiveCampaign
Aptean CRM
4.0
Billing and invoicing management
ActiveCampaign
Aptean CRM
1.0
Reporting
ActiveCampaign
Aptean CRM
3.0

CRM Reporting & Analytics

ActiveCampaign
Aptean CRM
5.3
Forecasting
ActiveCampaign
Aptean CRM
4.0
Pipeline visualization
ActiveCampaign
Aptean CRM
4.0
Customizable reports
ActiveCampaign
Aptean CRM
8.0

Customization

ActiveCampaign
Aptean CRM
6.5
Custom fields
ActiveCampaign
Aptean CRM
10.0
Custom objects
ActiveCampaign
Aptean CRM
3.0

Security

ActiveCampaign
Aptean CRM
9.0
Single sign-on capability
ActiveCampaign
Aptean CRM
9.0
Role-based user permissions
ActiveCampaign
Aptean CRM
9.0

Pros

ActiveCampaign

  • Email automation - Automated email marketing to potential customers, follow up with existing customers, and automated messaging to outside parties.
  • Flow building - This software allows companies to build simple or complicated sequences in a visual builder so that you can see exactly where people are in the sequence of messages.
  • CRM - Customer relationship data. Maintaining data points across a user journey (tagging a UTM source, current activity. If you have someone - and want to know where they are in the journey, there's a way to find that data and label a profile with that).
  • Integrations - ActiveCampaign integrates with almost everything. Seamlessly. You can trigger behaviors in other apps through Zapier, or import data from other software you use. It's a very easy experience to integrate with others.
  • Customer support - Every team member I've encountered has been exceptionally helpful. They are probably the bar for customer support in the tech industry, to be honest.
  • Email systems for the long-haul (and for sequences and emails that are expected to bring in a lot of $$$). Email marketing should be 30-50% of revenue for most businesses. It's THE platform that we recommend for coaches and other businesses to help them earn 6 & 7 figures from email. You can track A LOT of data through this software as a platform, which makes it a great candidate for businesses who want to grow and visualize where their customers are in the overall purchase process, as well as maintaining them as multiple purchases customers.
page V | TrustRadius Reviewer

Aptean CRM

  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
Craig Cormier | TrustRadius Reviewer

Cons

ActiveCampaign

  • ActiveCampaign is so powerful and so versatile that it can sometimes be a challenge to use. There are certainly plenty of online resources available to help you get up to speed, but there are times when the process can seem a little overwhelming. I got a lot of help by attending a "Study Hall" in-person classroom session that was sponsored by the company. Chris Davis was the instructor; he did an amazing job of clarifying priorities and procedures for getting the most out of ActiveCampaign. After going to that session my productivity with ActiveCampaign increased enormously, but in retrospect, I felt like I should have been able to get that kind of expert guidance with the software much earlier, instead of using ActiveCampaign at far less than its maximum capability for several years before feeling like I was really getting my feet on the ground.
  • There doesn't seem to be a way to create or accommodate multiple email addresses for a single contact in the system. When people get into the system with multiple email addresses, they show up as multiple contacts. This can create problems with proper list segmentation; it should be easy enough to resolve this problem, but it's a nagging headache whenever it pops up.
Tim Bost | TrustRadius Reviewer

Aptean CRM

  • There is currently no web portal or mobile front for this CRM package
  • The simplicity sometimes can be a hindrance to deeper data dives.
  • The tracking of contacts if a bit complicated as far as database design goes, making cross-platform integration more difficult.
Craig Cormier | TrustRadius Reviewer

Likelihood to Renew

ActiveCampaign

ActiveCampaign 9.1
Based on 8 answers
I've tried over half a dozen email autoresponders and ActiveCampaign is by far my favorite. The ability to send emails is the backbone of my business. The "cheap" email marketing tools designed for the mass market are not powerful or intuitive to set up and also don't have the best deliverability. And the "expensive" ones are usually super confusing to use.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Usability

ActiveCampaign

ActiveCampaign 8.2
Based on 6 answers
It's a lovely clean interface and easy to customize! It can sometimes be a little slow in that some elements require multiple clicks (eg: selecting an email to edit as part of an automation) but overall it's quick and easy.
Arlene Caffrey | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

ActiveCampaign

ActiveCampaign 9.4
Based on 2 answers
I've never had ActiveCampaign down for maintenance. I'm sure they update things, but they always seem to manage to stay live. Also, I've had very few errors, if any. None come to mind. This might be to due to the fact I focus on building things as simply as possible, but I also believe it's due to the quality of the software.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Performance

ActiveCampaign

ActiveCampaign 8.1
Based on 2 answers
ActiveCampaign works seamlessly with the other tools I use. It integrates directly with most. And if no direct integration is available, there is almost always one you can make using Zapier. I've yet to run into a technical error that prevented me from doing something I wanted to be able to do.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Support Rating

ActiveCampaign

ActiveCampaign 8.9
Based on 8 answers
There are a few different ways to get support:
  • Chatbox in the lower corner. This is tech support, and they can answer a slew of different questions on demand (during service hours).
  • 1:1 support calls - 30 minutes of 1:1 call with a team member to address your needs
  • Rep - You can have calls and emails into your rep.
Every person I've come in contact with really goes above and beyond to answer questions, and provide support for your needs. The owners of the company must have really invested in this part of their business, because it's the bar that all other companies should be evaluated by (personal opinion). One minor caveat - Our client does have a rep, and there was a misunderstanding (we were held accountable for information we didn't know, so there could still be some growth with expectation setting & understanding their company user journey), but the reason why they didn't set our expectations was because they were trying to support our needs (providing answers to questions). My understanding is that the company is working and growing in this area, and we've had many instances where a team member worked past hours or over and above to help us.
page V | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Implementation Rating

ActiveCampaign

ActiveCampaign 7.4
Based on 3 answers
Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
William Ainslie | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

ActiveCampaign

ActiveCampaign strikes the right balance of simplicity versus power. Unlike heavyweights such as AWeber, ActiveCampaign is a breeze to use. However, at the other side of the spectrum other easy to use tools like MailChimp are severely lacking in their ability to integrate automations with your website's business logic. Based on hitting the sweet spot, I can clearly recommend ActiveCampaign over it's competitors to most website businesses.
Ben Gelsey | TrustRadius Reviewer

Aptean CRM

IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
Craig Cormier | TrustRadius Reviewer

Scalability

ActiveCampaign

ActiveCampaign 9.4
Based on 2 answers
I've tried several of the email services available today. ActiveCampaign makes it easy and fast to get set up. And they have some of the best email deliverability available today as well. That's really important when it comes to email marketing, because winding up in spam or promotion folders makes your email marketing efforts and uphill battle.
Ben Marcoux Roofing Lead Generation Expert | TrustRadius Reviewer

Aptean CRM

No score
No answers yet
No answers on this topic

Return on Investment

ActiveCampaign

  • The fortune is in the follow through, and ActiveCampaign makes the follow through easier. Drip campaigns and triggers strengthen granular follow up opportunities.
  • The granular messaging options coupled with attractive pricing have made this our go to service for businesses who need more automation features, but are just getting started in the space.
Nicholas De Salvo | TrustRadius Reviewer

Aptean CRM

  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
Craig Cormier | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveCampaign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aptean CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ActiveCampaign
9.1
Aptean CRM
6.0

Likelihood to Renew

ActiveCampaign
9.1
Aptean CRM

Usability

ActiveCampaign
8.2
Aptean CRM

Reliability and Availability

ActiveCampaign
9.4
Aptean CRM

Performance

ActiveCampaign
8.1
Aptean CRM

Support Rating

ActiveCampaign
8.9
Aptean CRM

Implementation Rating

ActiveCampaign
7.4
Aptean CRM

Scalability

ActiveCampaign
9.4
Aptean CRM

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