What users are saying about
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Top Rated
2155 Ratings
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Top Rated
741 Ratings

Adobe Acrobat DC

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Top Rated
2155 Ratings
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Score 8.6 out of 100

DocuSign

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Top Rated
741 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Adobe Acrobat DC is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • DocuSign is rated higher in 5 areas: Usability, Performance, Support Rating, Implementation Rating, Product Scalability
  • Adobe Acrobat DC and DocuSign are tied in 1 area: Availability

Likelihood to Recommend

9.0

Adobe Acrobat DC

90%
284 Ratings
7.5

DocuSign

75%
148 Ratings

Likelihood to Renew

10.0

Adobe Acrobat DC

100%
7 Ratings
7.0

DocuSign

70%
12 Ratings

Usability

8.7

Adobe Acrobat DC

87%
196 Ratings
10.0

DocuSign

100%
10 Ratings

Availability

10.0

Adobe Acrobat DC

100%
1 Rating
10.0

DocuSign

100%
5 Ratings

Performance

9.0

Adobe Acrobat DC

90%
11 Ratings
10.0

DocuSign

100%
3 Ratings

Support Rating

8.7

Adobe Acrobat DC

87%
87 Ratings
9.3

DocuSign

93%
93 Ratings

Online Training

Adobe Acrobat DC

N/A
0 Ratings
10.0

DocuSign

100%
1 Rating

Implementation Rating

8.2

Adobe Acrobat DC

82%
3 Ratings
10.0

DocuSign

100%
13 Ratings

Product Scalability

8.0

Adobe Acrobat DC

80%
1 Rating
10.0

DocuSign

100%
1 Rating

Likelihood to Recommend

Adobe Acrobat DC

It totally deserves a full rating since it's a powerful PDF tool with a lot of features. The signing of the documents is now very easy. E-signatures can be requested from the client as well. Also, we can add comments, and annotations to the PDF. It also provides the features to recognize the text from the scanned pdf. Also, the scanned documents can be converted to multiple file formats.
Mansi Talwar | TrustRadius Reviewer

DocuSign

I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
Anonymous | TrustRadius Reviewer

Pros

Adobe Acrobat DC

  • OCR works really well to convert existing PDF files into editable documents in Word
  • Extract tables in PDF files so they can be imported to spreadsheets
  • Preserves the formatting of documents that you create and convert to PDF
  • Reduce the file size of documents that contain lots of graphics without reducing the quality of the images
  • Documents that are created in other files and converted to PDFs retain the original formatting better than any other PDF-creating program I've used
  • Easy access to your PDF files and executed agreements across all devices because they are stored in the cloud
  • It is well integrated with Google Workspace and Microsoft Office 365 for both document editing/production and storage. Don't know about Box and Dropbox because I don't use them for business
Anonymous | TrustRadius Reviewer

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Michele Roy | TrustRadius Reviewer

Cons

Adobe Acrobat DC

  • Price point - everyone has access to free Acrobat Reader but therefore misses many of the functions only available on DC because it costs too much to invest in on a monthly basis.
  • User-friendliness in creating fillable forms. Strangely, this is a basic, yet underdeveloped DC function.
  • Ability to subscribe to Acrobat DC only (as in, not a part of the Creative Suite)
Justin Adams | TrustRadius Reviewer

DocuSign

  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Acrobat DC

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$12.99 per month

Adobe Acrobat DC Editions & Modules

Edition
Acrobat Standard DC for Individuals12.991
Acrobat Standard DC for teams14.992
Acrobat Pro DC for Teams16.992
Acrobat DC for EnterpriseContact sales team
Acrobat Pro DC for Individuals14.994
  1. per month
  2. per month per user
  3. none
  4. per month
Additional Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

DocuSign Editions & Modules

Edition
Personal$151
Standard$401
Business Pro$601
Advanced SolutionsCustom Pricing
Real Starter$153
DocuSign for Realtors$353
  1. per month
  2. none
  3. per month
Additional Pricing Details

Likelihood to Renew

Adobe Acrobat DC

Adobe Acrobat DC 10.0
Based on 7 answers
This has been one of our of best software programs to use and as we come together across three far-flung campuses we will be using this even more. As we share documents across these campuses we will need to able to see the edits being suggested by our other team members.
Tom McGuire | TrustRadius Reviewer

DocuSign

DocuSign 7.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

Usability

Adobe Acrobat DC

Adobe Acrobat DC 8.7
Based on 196 answers
I would give a rating of 9 because it is easy to understand and navigate. I think the function of some settings could be enhanced but overall I love that anyone can use the software without any complex training. It encourages simplicity and efficiency because it can be used in various work settings.
Natasha Ing | TrustRadius Reviewer

DocuSign

DocuSign 10.0
Based on 10 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Acrobat DC

Adobe Acrobat DC 10.0
Based on 1 answer
Pretty much always there for my business and personal needs.
Jamie Caroland | TrustRadius Reviewer

DocuSign

DocuSign 10.0
Based on 5 answers
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
Anonymous | TrustRadius Reviewer

Performance

Adobe Acrobat DC

Adobe Acrobat DC 9.0
Based on 11 answers
One of the best features of Adobe Acrobat is its speed and stability. When dealing with massive multi-page files, having to reload a crashed program over and over again would slow down progress unnecessarily. And expanding on that, having the table of contents generated allows me to skip to different pages with ease, a necessary feature with exceptionally long files. word searches are even more helpful with text recognition.
Daniel Epstein | TrustRadius Reviewer

DocuSign

DocuSign 10.0
Based on 3 answers
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Acrobat DC

Adobe Acrobat DC 8.7
Based on 87 answers
I've never had to call in for support on this product... but on the occasion that I need a refresher on how to do something, I can very easily find a support article online through a quick search. In general, I find the program fairly straight forward to use. Usually, I am finding tutorials to pass along to other staff and there are plenty of videos or articles online that are helpful.
Anonymous | TrustRadius Reviewer

DocuSign

DocuSign 9.3
Based on 93 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

Online Training

Adobe Acrobat DC

No score
No answers yet
No answers on this topic

DocuSign

DocuSign 10.0
Based on 1 answer
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Acrobat DC

Adobe Acrobat DC 8.2
Based on 3 answers
Works well with JamF and SmartDeploy. These are our Enterprise imaging solutions for Mac's and PC's. The Enterprise installer is required when pushing out this app.
Jerome Pierce | TrustRadius Reviewer

DocuSign

DocuSign 10.0
Based on 13 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Acrobat DC

Although Adobe Acrobat DC is not a lightweight application like some other competitors for just the ease of viewing PDFs, it makes up with all of the features available. It is universal across multiple platforms which was an important factor when we were making a decision for a PDF application.
Anonymous | TrustRadius Reviewer

DocuSign

I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
Matthew McGinnis | TrustRadius Reviewer

Scalability

Adobe Acrobat DC

Adobe Acrobat DC 8.0
Based on 1 answer
I find that many users aren't aware of many features of the software they use, nor may they be comfortable with learning multiple-step processes. For the simplest of PDF purposes (scanning, downloading, exporting), it gets a thumbs-up. For anything involving electronic signatures, meh--causes eyes to glaze over, or forgetting what all is involved.
Jamie Caroland | TrustRadius Reviewer

DocuSign

DocuSign 10.0
Based on 1 answer
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
Anonymous | TrustRadius Reviewer

Return on Investment

Adobe Acrobat DC

  • Now that we can empower our users with Acrobat for form building the IT department can focus on more important tasks
  • Custom forms also allow us to cut back on the expected data vs received data, allowing quicker turn and communications
  • Using an external identity provider we can get more insight into how our staff are using the products and secure them efficiently
Anonymous | TrustRadius Reviewer

DocuSign

  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Kenneth Hess | TrustRadius Reviewer

Screenshots

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