What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

PrestaShop

17 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

PrestaShop

It is ideal for boosting sales through the internet, be it a store of any type of business or a small catalog company. Prestashop adapts to any type of commercial activity, which makes it a very powerful and flexible platform. I
recommend it for medium to large scale use, if you want to use it for a
small store then I would recommend other e-commerce cms that are easier
to use and manage.
Enio García profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
PrestaShop
WYSIWYG email editor
Adobe Business Catalyst
2.7
PrestaShop
Dynamic content
Adobe Business Catalyst
8.9
PrestaShop
Ability to test dynamic content
Adobe Business Catalyst
7.3
PrestaShop
Landing pages
Adobe Business Catalyst
6.6
PrestaShop
A/B testing
Adobe Business Catalyst
7.0
PrestaShop
Mobile optimization
Adobe Business Catalyst
8.0
PrestaShop
Email deliverability
Adobe Business Catalyst
8.2
PrestaShop
List management
Adobe Business Catalyst
3.3
PrestaShop
Triggered drip sequences
Adobe Business Catalyst
6.8
PrestaShop

Lead Management

Adobe Business Catalyst
1.9
PrestaShop
Lead nurturing
Adobe Business Catalyst
1.9
PrestaShop
Lead scoring and grading
Adobe Business Catalyst
2.3
PrestaShop
Data quality management
Adobe Business Catalyst
1.5
PrestaShop
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
PrestaShop

Campaign Management

Adobe Business Catalyst
2.5
PrestaShop
Calendaring
Adobe Business Catalyst
2.6
PrestaShop
Event/webinar marketing
Adobe Business Catalyst
2.4
PrestaShop

Social Media Marketing

Adobe Business Catalyst
8.2
PrestaShop
Social sharing and campaigns
Adobe Business Catalyst
7.8
PrestaShop
Social profile integration
Adobe Business Catalyst
8.6
PrestaShop

Reporting & Analytics

Adobe Business Catalyst
7.1
PrestaShop
Dashboards
Adobe Business Catalyst
8.1
PrestaShop
Standard reports
Adobe Business Catalyst
7.1
PrestaShop
Custom reports
Adobe Business Catalyst
6.2
PrestaShop

Platform & Infrastructure

Adobe Business Catalyst
6.3
PrestaShop
API
Adobe Business Catalyst
6.6
PrestaShop
Role-based workflow & approvals
Adobe Business Catalyst
7.1
PrestaShop
Customizability
Adobe Business Catalyst
6.1
PrestaShop
Integration with Salesforce.com
Adobe Business Catalyst
5.5
PrestaShop

Online Storefront

Adobe Business Catalyst
PrestaShop
6.5
Product catalog & listings
Adobe Business Catalyst
PrestaShop
8.2
Product management
Adobe Business Catalyst
PrestaShop
7.0
Bulk product upload
Adobe Business Catalyst
PrestaShop
6.2
Branding
Adobe Business Catalyst
PrestaShop
3.9
Mobile storefront
Adobe Business Catalyst
PrestaShop
6.4
Product variations
Adobe Business Catalyst
PrestaShop
6.1
Website integration
Adobe Business Catalyst
PrestaShop
7.9
Visual customization
Adobe Business Catalyst
PrestaShop
3.5
CMS
Adobe Business Catalyst
PrestaShop
8.8

Online Shopping Cart

Adobe Business Catalyst
PrestaShop
8.3
Abandoned cart recovery
Adobe Business Catalyst
PrestaShop
8.0
Checkout user experience
Adobe Business Catalyst
PrestaShop
8.6

Online Payment System

Adobe Business Catalyst
PrestaShop
7.6
eCommerce security
Adobe Business Catalyst
PrestaShop
7.6

eCommerce Marketing

Adobe Business Catalyst
PrestaShop
7.6
Promotions & discounts
Adobe Business Catalyst
PrestaShop
7.6
Personalized recommendations
Adobe Business Catalyst
PrestaShop
7.2
SEO
Adobe Business Catalyst
PrestaShop
7.8

eCommerce Business Management

Adobe Business Catalyst
PrestaShop
5.7
Multi-site management
Adobe Business Catalyst
PrestaShop
2.7
Order processing
Adobe Business Catalyst
PrestaShop
7.6
Inventory management
Adobe Business Catalyst
PrestaShop
7.4
Shipping
Adobe Business Catalyst
PrestaShop
6.4
Custom functionality
Adobe Business Catalyst
PrestaShop
4.2

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • It has a content manager quite well developed, as well as quite usable and accessible by the client.
  • Both the environment and how to treat the database are quite simple and understandable by any development team, that is, it is easier to get the way to program or modify the project.
  • It is a tool that solves some of the most common needs in a clear and agile way, such as the logistics of billing and the statistics of use and conversion of the page.
  • It is an excellent content management system, one of the best for the development of an online store or an SME.
Enio García profile photo

Cons

  • If a customer has a query they don't listen to the customer they just look at ways to hide behind BC company policy. In the UK if a customer changes a subscription plan by law they have a 14 day cooling off period. BC doesn't allow a plan to be changed once it’s been upgraded even if this is within a 24 hour period. I understand that BC having to comply with international law is not going to happen and that's not what a customer would expect. But what I do expect is for their accounts department to actually consider and review a customer’s requests or simple error's made without just quoting company policy.
  • In my case, I noticed our website was being tagged as NOT SECURE in Google Chrome Browser. I knew BC didn't offer SSL when I tried it a few years back but that I would check to see if they added that service. Sure enough, they added SSL certificates last summer, that’s was great news. So I read that SSL only came with the Platinum Service Plan and upgraded at a cost of $264.13 . Then a few minutes later I noticed that actually, I could have purchased the SSL on my current Web commerce plan (Gold Plan) for just $80. Within 24 hours I requested the upgrade be canceled and to just add SSL to my current plan. After all, we didn’t need a Platinum plan for our needs we only needed the SSL certification. The accounting department said this was not allowed or possible due to their cancellation policy of NO REFUNDS. They even suggested I could change back to GOLD service in the summer and then pay another $80 to add the SSL that would be lost. This is not the service I would expect. In strict comparison and contrast to our domain is hosted with GoDaddy and they will allow customers to change service policy at any time and they always Pro Rata any billing need meaning the customer is never charged for a service they don't want at that time.
  • When a customer upgrades a service it should be upgraded for 12 months from the upgrade date. The old service remaining credit should be deducted from the new service subscription and BC should clearly display the upgrade price for the next 12 months. The customer should be given the opportunity to review the service cancellation policy before checking a check-box and then processing the order.
  • BC fail to communicate important service upgrades such as SSL certification added last year. Someone could have called me on that emails get lost these days so what’s wrong with a plan good old fashioned phone call
  • BC has changed their service plan names, that's not a problem in itself providing its communicated to the customer and that it is 100% adopted across all media platforms, user portal and billing etc. The WebCommerce Plan is also the Gold Plan and I was not aware of that so found it very confusing.
  • When upgrading a service plan BC should provide pop up windows to highlight the company cancellation policy which is good standard practice
Richard Taylor profile photo
  • It does not allow managing multiple stores from a single administration site.
  • There is a very large community but most of the most important and necessary modules are Payment.
  • Design can become an impossible mission if you do not know Prestashop inside, structure and parameterization.
Enio García profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
The simplicity of this platform is the main reason. BC is incredibly easy for first time users and very streamlined for experienced users. I also look at the integration with other Adobe products in my company. Being able to stay completely in one piece of software (Muse or Dreamweaver) for a full design and publish make much better use of my time.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We use Adobe Muse and this was our introduction to BC, we did not have a choice in this topic. But we have a good experiance with Adobe products generally as we also use most products within Adobe CC
Richard Taylor profile photo
I
like Prestashop for the implementation in companies with a relatively
large stock, it is very easy to install and it is a CMS totally oriented
to WooCommerce. At the same time I use Woocoommerce but it is not an independent CMS since it needs a Wordpress installation. Prestashop
has a great advantage in being independent and you can also get a great
variety of templates both premium and gratiutas of excellent quality
Enio García profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster development time
  • Website maintenance efficiency
  • Faster lead collecting and management
Hudsen Smith profile photo
  • Not sure, it is the only e-commerce platform we have used.
Shay O'Neil profile photo

Screenshots

Adobe Business Catalyst

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

PrestaShop

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details