What users are saying about

Adobe Campaign

Top Rated
90 Ratings

Sage CRM

Top Rated
49 Ratings

Adobe Campaign

Top Rated
90 Ratings
Score 7.4 out of 101

Sage CRM

Top Rated
49 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

Adobe Campaign

Adobe Campaign is well suited for enterprise-level marketing communications. It can manage and deploy large volumes of emails very efficiently. Workflows can allow multiple touches, staggered sends, and segmentation to occur all within one delivery if needed. Interactions and reporting can happen in real time or near real time if needed. When integrated with the rest of the Marketing Cloud, Campaign becomes even more powerful as platforms like Analytics and AEM can have functionality brought directly into Campaign for more effective content creation and reporting.
Marty Idziak profile photo

Sage CRM

Sage CRM is well suited horizontally across the business marketplace. The product is easy to install, works across all browsers and mobile devices, and is easily configurable and customizable in a way that is upgrade safe. In particular, Sage CRM is a great system for emerging businesses that are growing quickly as the system can be configured quickly for a team of people and scales to hundreds of users easily. Lastly, Sage CRM integrates quite well with other systems and there are many examples of significant ERP integration (especially Sage ERP products) that would be costly using other CRM technologies.
Danny Estrada profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Campaign
7.9
Sage CRM
WYSIWYG email editor
Adobe Campaign
7.3
Sage CRM
Dynamic content
Adobe Campaign
7.9
Sage CRM
Ability to test dynamic content
Adobe Campaign
8.2
Sage CRM
Landing pages
Adobe Campaign
8.0
Sage CRM
A/B testing
Adobe Campaign
7.0
Sage CRM
Mobile optimization
Adobe Campaign
8.4
Sage CRM
Email deliverability
Adobe Campaign
8.6
Sage CRM
List management
Adobe Campaign
8.2
Sage CRM
Triggered drip sequences
Adobe Campaign
7.5
Sage CRM

Lead Management

Adobe Campaign
6.9
Sage CRM
Lead nurturing
Adobe Campaign
7.5
Sage CRM
Lead scoring and grading
Adobe Campaign
7.2
Sage CRM
Data quality management
Adobe Campaign
6.6
Sage CRM
Automated sales alerts and tasks
Adobe Campaign
6.3
Sage CRM

Campaign Management

Adobe Campaign
7.4
Sage CRM
Calendaring
Adobe Campaign
7.5
Sage CRM
Event/webinar marketing
Adobe Campaign
7.3
Sage CRM

Social Media Marketing

Adobe Campaign
8.1
Sage CRM
Social sharing and campaigns
Adobe Campaign
8.2
Sage CRM
Social profile integration
Adobe Campaign
7.9
Sage CRM

Reporting & Analytics

Adobe Campaign
7.8
Sage CRM
Dashboards
Adobe Campaign
8.3
Sage CRM
Standard reports
Adobe Campaign
8.1
Sage CRM
Custom reports
Adobe Campaign
6.9
Sage CRM

Platform & Infrastructure

Adobe Campaign
7.6
Sage CRM
API
Adobe Campaign
8.1
Sage CRM
Role-based workflow & approvals
Adobe Campaign
8.5
Sage CRM
Customizability
Adobe Campaign
8.0
Sage CRM
Integration with Salesforce.com
Adobe Campaign
7.9
Sage CRM
Integration with Microsoft Dynamics CRM
Adobe Campaign
7.1
Sage CRM
Integration with SugarCRM
Adobe Campaign
6.4
Sage CRM

Sales Force Automation

Adobe Campaign
Sage CRM
9.5
Customer data management / contact management
Adobe Campaign
Sage CRM
10.0
Workflow management
Adobe Campaign
Sage CRM
10.0
Territory management
Adobe Campaign
Sage CRM
10.0
Opportunity management
Adobe Campaign
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Adobe Campaign
Sage CRM
9.9
Contract management
Adobe Campaign
Sage CRM
5.6
Quote & order management
Adobe Campaign
Sage CRM
10.0
Interaction tracking
Adobe Campaign
Sage CRM
10.0
Channel / partner relationship management
Adobe Campaign
Sage CRM
10.0

Customer Service & Support

Adobe Campaign
Sage CRM
10.0
Case management
Adobe Campaign
Sage CRM
10.0
Call center management
Adobe Campaign
Sage CRM
10.0
Help desk management
Adobe Campaign
Sage CRM
10.0

Marketing Automation

Adobe Campaign
Sage CRM
10.0
Lead management
Adobe Campaign
Sage CRM
10.0
Email marketing
Adobe Campaign
Sage CRM
10.0

CRM Project Management

Adobe Campaign
Sage CRM
10.0
Task management
Adobe Campaign
Sage CRM
10.0
Billing and invoicing management
Adobe Campaign
Sage CRM
10.0
Reporting
Adobe Campaign
Sage CRM
10.0

CRM Reporting & Analytics

Adobe Campaign
Sage CRM
10.0
Forecasting
Adobe Campaign
Sage CRM
10.0
Pipeline visualization
Adobe Campaign
Sage CRM
10.0
Customizable reports
Adobe Campaign
Sage CRM
10.0

Customization

Adobe Campaign
Sage CRM
10.0
Custom fields
Adobe Campaign
Sage CRM
10.0
Custom objects
Adobe Campaign
Sage CRM
10.0
Scripting environment
Adobe Campaign
Sage CRM
10.0
API for custom integration
Adobe Campaign
Sage CRM
10.0

Security

Adobe Campaign
Sage CRM
10.0
Single sign-on capability
Adobe Campaign
Sage CRM
10.0
Role-based user permissions
Adobe Campaign
Sage CRM
10.0

Social CRM

Adobe Campaign
Sage CRM
10.0
Social data
Adobe Campaign
Sage CRM
10.0
Social engagement
Adobe Campaign
Sage CRM
10.0

Integrations with 3rd-party Software

Adobe Campaign
Sage CRM
10.0
Marketing automation
Adobe Campaign
Sage CRM
10.0
Compensation management
Adobe Campaign
Sage CRM
10.0

Platform

Adobe Campaign
Sage CRM
9.9
Mobile access
Adobe Campaign
Sage CRM
9.9

Pros

  • Customizability: if you know what you want and need - Neolane is able to provide you with an environment that should suit your needs.
  • Cross-platform: the ability to manage campaigns - SMS - Email - Social media etc.
  • Analytics: Neolane provides a vast amount of data
No photo available
  • Sage CRM is very intuitive and easy to use. The benefit to organizations using this system is that users will find executing daily tasks seamless and accessing historical information easily while selling or servicing customers and prospects.
  • The dashboards and reporting are extensive at both a global and a client level. In addition, these reports and dashboards are available through any interface (smartphone, tablet, browser). This makes accessing real time information in a meaningful way available to users easy through any device wherever the user is located.
  • Escalations and workflow are also very powerful. Sage CRM uniquely provides the ability for users to execute workflow from within the context of the dashboards. What this means is that every day tasks can be executed quickly without lots of time searching through client records.
Danny Estrada profile photo

Cons

  • It is not for SME, you must be an advanced marketer for the investment to pay off.
  • In Sweden consultants are hard to come by.
  • When setting end dates you must remember that the end-time is 00:00, so if you want your campaing to end midnight May 21st you have to change the end-time to 23:59 or set the end date one day later (i.e. May 22nd).
Emma Asplund profile photo
  • Sage CRM, just like any software product, is reliant on outside factors. Sometimes all the pieces do not work together in ways they are supposed to due to versions, updates or other. For example. Outlook integration with Sage CRM is a great feature of the product but not always reliable. Sometimes it completely shuts down and needs to be reinstalled. Sometimes the capabilities are limited based on the versions you are trying to sync. I wish the integration was more consistent.
Kari-Ann B. Ryan profile photo

Likelihood to Renew

Adobe Campaign8.4
Based on 5 answers
Despite the shortcomings of user interface and basic troubleshooting difficulty, Neolane is much more robust and delivers better capabilities to our sales and marketing staffs than any other product we have used here or any product our staff members have used at other locations.
No photo available
Sage CRM5.1
Based on 11 answers
I see so many great advancements and changes in the the product in the last year. The decision Sage made to sell off their other CRM products was a BIG WIN for Sage CRM as all the development resources are pooled into one great product.
Kari-Ann B. Ryan profile photo

Usability

Adobe Campaign9.0
Based on 3 answers
Because I think it is a very user friendly system, especially when it comes to campaign production
Emma Asplund profile photo
Sage CRM8.3
Based on 3 answers
It does its job. Missing a few things here and there that can be remedied with outside add-ons
No photo available

Reliability and Availability

Adobe Campaign7.0
Based on 1 answer
Aside from frequent error prompts, the program is quite dependable
Gibum Kang profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Campaign7.0
Based on 1 answer
No answer on this topic is available.
Sage CRM8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan profile photo

Support

Adobe Campaign7.4
Based on 2 answers
I would say that generally the knowledge of the support team we work with is good, great even.I can't say that they seem to be very interested or involved in trying to make the product work best for us.They do what needs to be done, and they do it well - but not really going the extra mile.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
Sage CRM7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
No photo available

Implementation

Adobe Campaign8.0
Based on 1 answer
No answer on this topic is available.
Sage CRM8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
No photo available

Alternatives Considered

Because it's pricey, I've played around with cheaper alternatives when I didn't have access to it through work, such as Infusionsoft, ONTRAPORT & Pardot Marketing Automation. I found that all of them lacked the consistency and tools I needed to create strong results and as constantly comparing it to Adobe Campaign. The information was slightly off also and not as accurate.
No photo available
Microsoft CRM has much better integration with MS Office (as expected). Salesforce has much better remote access and mobile device access.
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Return on Investment

  • Our sales and clicks have drastically risen.
  • We can specifically target what drives our audience, which helps us build and solidify our strategies in the planning phase.
  • Since everything is updated via Adobe Cloud, it can get pricey when working with large amounts of data - especially for smaller businesses.
No photo available
  • Much better deal tracking
  • Great historical record of emails and touches.
No photo available

Pricing Details

Adobe Campaign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Campaign Editions & Modules
Adobe Campaign
Additional Pricing Details

Sage CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Sage CRM Editions & Modules
Sage CRM
On-premise Edition
Sage CRM (on premise)
1
1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)
$451
1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.