What users are saying about
146 Ratings
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Top Rated
100 Ratings
146 Ratings
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Score 8.4 out of 100

PandaDoc

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Top Rated
100 Ratings
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Score 8.7 out of 100

Highlights

PandaDoc and Adobe Sign are both tools competing in the eSignature software space. PandaDoc’s key feature is eSignature. However, it also supports contract and proposal management. PandaDoc also has a related tool Quote Roller, focused on sales proposal automation.

Adobe Sign, as its name suggests, is primarily focused on eSignature as well. While an increasing number of eSignature products feature advanced functions such as in-app document creation, tracking, and real-time collaboration, a simple eSignature tool is an attractive choice for administrators who need a large number of signatures for a small selection of documents.

Adobe Sign reviewers are primarily working in mid-sized companies and in the Computer Software space. PandaDoc reviewers are primarily small businesses, but have their largest representation industry-wise from Computer Software companies as well.

Features

A key selling point of Adobe Sign is its integration with Adobe Acrobat, which is a commonly used tool for designing and arranging online documents. This allows administrators to seemingly create and alter documents on the fly without inefficient and error-prone editing processes.

PandaDoc really speaks to its utility as a sales support tool. The value proposition from PandaDoc is that using its features can help sales teams “crush their quota from propose to close”. PandaDoc seeks to accomplish this goal by providing insights into document workflows, changes, and analytics to streamline, automate, and improve upon online document management and eSignature user experiences.

Limitations

Adobe Sign’s standard plan features all the necessary capabilities of an eSignature software, however, it does not support advanced eSignature authentication, which is a requirement for some organizations. Adobe Sign’s online support and documentation have also left many reviewers with much to be desired. This makes Adobe Sign difficult to learn or troubleshoot, which is a major con.

PandaDoc’s biggest drawback appears to be its ease-of-use. Many reviewers report that there is a learning curve with PandaDoc and that memorizing its intricacies, especially as they change between upgrades, can make use across large teams and departments difficult. PandaDoc continues to be popular, however, given it has a version available completely free and with a high-rated payment portal.

Pricing

Adobe Sign does not have a free version available. Standard pricing starts at $20.99 per license a month. Each license supports up to 8 users. Enterprises with multiple teams and departments requiring eSignature functionality are encouraged to contact their sales team for customized pricing and access to features outside of the Standard plan.

PandaDoc’s cheapest paid plan starts at $9 per month per user, designed for use by individuals within a department or organization. Its Business plan is $49 per month per user and introduces an unlimited number of created documents, CRM integrations, a content library, custom branding, and workflow tracking.

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers | TrustRadius Reviewer

PandaDoc

PandaDoc is very well suited for sales teams who need to send out professional quotes quickly, and get them signed off quickly.When sales teams travel to events, being able to generate a quote and get sign-off whilst chatting to a prospective client makes all the difference to the deal, since no paper is involved.
Johan van Zyl | TrustRadius Reviewer

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
Anonymous | TrustRadius Reviewer

PandaDoc

  • Great looking proposals. PandaDoc does an exceptional job converting existing templates into HTML format so the PD version looks and feels identical.
  • The automations and integrations are awesome. Having automated reminders sent to clients helps keep things moving without taking time away from the sales team and the numerous integrations available through Zapier make it easy to do everything from sync data to Salesforce or send notifications into Slack.
  • The support from PandaDoc is impressive. Same-day response, ongoing support, and a knowledgeable support team.
Garrett Genest | TrustRadius Reviewer

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones | TrustRadius Reviewer

PandaDoc

  • I don't like finding documents in PandaDoc. It may be more a problem of user error, but we have gotten a ton of nested folders in our PandaDoc, which makes it hard to find documents. Also, the search bar doesn't work as well as I'd hope it would.
  • Formatting is still fairly clunky. Making/removing bulleted lists, changing font size/type, and adding fields take some getting used to. I also wish you could link "Fields" to text so they would move with the text, but you have to reposition the fields every time you change the text.
  • I really like the experience of using templates, but building new documents is clunky still. Some of the features around formatting and building new documents are pretty buried in the panels on the top and right. For example, adding any kind of image to a document is a pain.
  • I haven't played around with it enough, but I wish there were more integrations with an invoicing system. I know they just added "Payments", but we use Quickbooks for invoicing, and I haven't figured out how to set this up yet.
Andrew Pagels | TrustRadius Reviewer

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 25 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

PandaDoc

PandaDoc 9.3
Based on 5 answers
PandaDoc has significantly streamlined our RFP/RFI response time from months and weeks to days, allowing us to utilize corporate messaging and personalize the response to the customer/prospect as needed
Romy Ribitzky | TrustRadius Reviewer

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
Anonymous | TrustRadius Reviewer

PandaDoc

PandaDoc 8.2
Based on 2 answers
Very user friendly and modifiable if needed.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

PandaDoc

PandaDoc 8.2
Based on 1 answer
No answer on this topic is available.

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
It is pretty fast to upload a document and get it out the door.
Anonymous | TrustRadius Reviewer

PandaDoc

PandaDoc 7.3
Based on 1 answer
No answer on this topic is available.

Support Rating

Adobe Sign

Adobe Sign 7.6
Based on 14 answers
The 1 Level support is very poor, the response time after initial contact in most of the cases is very poor. Support engineers do not have a good knowledge of anything else except their topic. For example, you need to talk maybe to two support engineers if you have a question with the Admin Console or the user interface, a third one for making workflows or another one for actual setup.
Dieter Hovorka | TrustRadius Reviewer

PandaDoc

PandaDoc 9.0
Based on 3 answers
They are quick at fixing any problems that we have had which mainly came about when we were setting up the system ready to use. They also ran through some training with the team at no additional charge and we now have a team member responsible for passing that knowledge on.
Jamie Wilkinson | TrustRadius Reviewer

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

PandaDoc

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
Jessie Mead | TrustRadius Reviewer

PandaDoc

PandaDoc 8.2
Based on 2 answers
Very easy, web based tool that requires little to no technical knowledge.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
Anonymous | TrustRadius Reviewer

PandaDoc

Quote Roller was fine, as were the platforms we used before it, but they were half the price (or less) of PandaDoc and included full export capabilities. The one area where PandaDoc stood out was that they built a "pick one of many options" feature for the pricing table allowing clients to select between options where one selection is mandatory.
Ryan Freeman | TrustRadius Reviewer

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young | TrustRadius Reviewer

PandaDoc

  • Over their first 12 months since implementing PandaDoc, Revenue River realized some amazing lift across all metrics within the sales cycle:
  • 223% increase in closed-won revenue
  • 45% increase in the number of deals closed
  • 56% increase in the number of deals created
Eric Pratt | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Sign Editions & Modules

Additional Pricing Details

PandaDoc

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

PandaDoc Editions & Modules

Edition
Free eSign$0
Essentials$192
Business$492
EnterpriseRequest a quote
APIRequest a quote
  1. user/ month
Additional Pricing Details
PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.

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