What users are saying about
112 Ratings
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39 Ratings
112 Ratings
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Score 8 out of 101

PandaDoc

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39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

PandaDoc

PandaDoc is the best solution on the planet for any organization that wants to improve the look, functionality, and capabilities of their sales collateral. If you share a proposal with prospects and clients you should consider PandaDoc for a more sophisticated, dynamic approach.
Eric Pratt profile photo

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
No photo available

PandaDoc

  • PandaDoc is great for building dynamic proposal templates and pitch decks. New documents can be created directly from these templates, making customization easy and efficient.
  • PandaDoc has the ability to manage large content libraries and product catalogs. The ability to reference and inject elements from these tools makes proposal building a snap.
  • The integration capabilities are fantastic. The ability to originate sales docs directly from CRM records and have that 'event' time-stamp into the contact record is great. Then, as documents are sent and engaged with the history of that engagement is also time-stamped to the contact record. This gives sales great insights into the activity which trigger them into the actual document for deeper engagement history.
Eric Pratt profile photo

Cons

Adobe Sign

  • NEED AN ANDROID APP!
  • Text wrapping function on the forms so that wording does not go off the contract
Jason Kwicien profile photo

PandaDoc

  • Customization - While you can customize your templates and documents very easily, customizing the user interface of the program is a bit challenging. For example, before our proposals go out to a client, they must go through 2 levels of approval before being sent. On the dashboard, there is a tab for "Approval" but for our unique situation, having the option to customize and add a second "Approval" box would be nice. Certainly not a deal breaker by any means but would just be nice.
  • Editor - The editor to create templates, documents, and your content library isn't the most user-friendly unless you have some basic CSS knowledge and feel comfortable digging into the code. For example, when you add a table to PandaDoc, you cannot easily manipulate the cells to merge some but not others without going into the CSS. Again, not a deal breaker but the ability to have more features in the editor would be nice.
  • Limited Roles - Unless you are on the Enterprise version, you are kind of stuck with the standard roles that PandaDoc has in their system. The challenge with this is that these roles are not editable at all. An example of this is for the "Member" role, which would be like a user type of role. This role is pre-configured so that members cannot see other members documents. There is no way to change this unless you either upgrade to Enterprise or you enhance everyone's member role to Manager. The problem with this is that Manager provides a significant amount of functionality that we are not completely comfortable with providing to our sales reps. There should be an easier solution to adjusting small permissions like being able to see other documents that have been created.
Geoff Yeagley profile photo

Likelihood to Renew

Adobe Sign

Adobe Sign 10.0
Based on 24 answers
The main reason that we may not is because several of our franchisees use Android tablets in the field and there is no Echosign app currently. If we didn't have this factor it would be a no brainer to resign.
Jason Kwicien profile photo

PandaDoc

PandaDoc 10.0
Based on 3 answers
Definitely!
Brock Bruce profile photo

Usability

Adobe Sign

Adobe Sign 9.2
Based on 8 answers
I am not sure how we would get the signatures and secure information that we do with out this product. It is great and gets the job done. Lets me get mine done in a timely manor as well.
No photo available

PandaDoc

No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign

Adobe Sign 8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available

PandaDoc

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available

PandaDoc

No score
No answers yet
No answers on this topic

Support

Adobe Sign

Adobe Sign 8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available

PandaDoc

No score
No answers yet
No answers on this topic

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo

PandaDoc

No score
No answers yet
No answers on this topic

Implementation

Adobe Sign

Adobe Sign 8.0
Based on 5 answers
It's very important to identify areas that will expose as many users as possible to your e-signature platform. Even if your goal is to automate the more common areas such as sales... take the opportunity to utilize the functionality across your entire contract and agreement spectrum... you will maximize your ROI and often identify new areas of opportunity to leverage the platform.
Joshua Lipton profile photo

PandaDoc

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows
No photo available

PandaDoc

Ultimately the decision to choose PandaDoc came down to the integration that it has with HubSpot, our CRM of choice. Since HubSpot invested in PandaDoc's Series B round of funding, the integration between both companies has and continues to grow.
Geoff Yeagley profile photo

Return on Investment

Adobe Sign

  • Ease of use. I used to have to run all over my building to get signatures and print paper approvals.
  • Electronic paper trail of approvals.
  • I wish there were ways to correct simple mistakes after hitting send without starting over.
Shannah Portwood profile photo

PandaDoc

  • Return in timely response to contracts, signed documents are delivered quickly and can be accessed by the client directly.
Susan Cagle profile photo

Screenshots

Pricing Details

Adobe Sign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

PandaDoc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19
Additional Pricing Details

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