Based on 100 reviews and ratings
PandaDoc and Adobe Sign are both tools competing in the eSignature software space. PandaDoc’s key feature is eSignature. However, it also supports contract and proposal management. PandaDoc also has a related tool Quote Roller, focused on sales proposal automation.
Adobe Sign, as its name suggests, is primarily focused on eSignature as well. While an increasing number of eSignature products feature advanced functions such as in-app document creation, tracking, and real-time collaboration, a simple eSignature tool is an attractive choice for administrators who need a large number of signatures for a small selection of documents.
Adobe Sign reviewers are primarily working in mid-sized companies and in the Computer Software space. PandaDoc reviewers are primarily small businesses, but have their largest representation industry-wise from Computer Software companies as well.
A key selling point of Adobe Sign is its integration with Adobe Acrobat, which is a commonly used tool for designing and arranging online documents. This allows administrators to seemingly create and alter documents on the fly without inefficient and error-prone editing processes.
PandaDoc really speaks to its utility as a sales support tool. The value proposition from PandaDoc is that using its features can help sales teams “crush their quota from propose to close”. PandaDoc seeks to accomplish this goal by providing insights into document workflows, changes, and analytics to streamline, automate, and improve upon online document management and eSignature user experiences.
Adobe Sign’s standard plan features all the necessary capabilities of an eSignature software, however, it does not support advanced eSignature authentication, which is a requirement for some organizations. Adobe Sign’s online support and documentation have also left many reviewers with much to be desired. This makes Adobe Sign difficult to learn or troubleshoot, which is a major con.
PandaDoc’s biggest drawback appears to be its ease-of-use. Many reviewers report that there is a learning curve with PandaDoc and that memorizing its intricacies, especially as they change between upgrades, can make use across large teams and departments difficult. PandaDoc continues to be popular, however, given it has a version available completely free and with a high-rated payment portal.
Adobe Sign does not have a free version available. Standard pricing starts at $20.99 per license a month. Each license supports up to 8 users. Enterprises with multiple teams and departments requiring eSignature functionality are encouraged to contact their sales team for customized pricing and access to features outside of the Standard plan.
PandaDoc’s cheapest paid plan starts at $9 per month per user, designed for use by individuals within a department or organization. Its Business plan is $49 per month per user and introduces an unlimited number of created documents, CRM integrations, a content library, custom branding, and workflow tracking.
Provided by the TrustRadius Research Team
Published on June 23, 2020
Likelihood to Recommend
- eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
- The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
- I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
- Great looking proposals. PandaDoc does an exceptional job converting existing templates into HTML format so the PD version looks and feels identical.
- The automations and integrations are awesome. Having automated reminders sent to clients helps keep things moving without taking time away from the sales team and the numerous integrations available through Zapier make it easy to do everything from sync data to Salesforce or send notifications into Slack.
- The support from PandaDoc is impressive. Same-day response, ongoing support, and a knowledgeable support team.
- Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
- Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
- Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
- I don't like finding documents in PandaDoc. It may be more a problem of user error, but we have gotten a ton of nested folders in our PandaDoc, which makes it hard to find documents. Also, the search bar doesn't work as well as I'd hope it would.
- Formatting is still fairly clunky. Making/removing bulleted lists, changing font size/type, and adding fields take some getting used to. I also wish you could link "Fields" to text so they would move with the text, but you have to reposition the fields every time you change the text.
- I really like the experience of using templates, but building new documents is clunky still. Some of the features around formatting and building new documents are pretty buried in the panels on the top and right. For example, adding any kind of image to a document is a pain.
- I haven't played around with it enough, but I wish there were more integrations with an invoicing system. I know they just added "Payments", but we use Quickbooks for invoicing, and I haven't figured out how to set this up yet.
Likelihood to Renew
Reliability and Availability
Return on Investment
- Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
- Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
- Over their first 12 months since implementing PandaDoc, Revenue River realized some amazing lift across all metrics within the sales cycle:
- 223% increase in closed-won revenue
- 45% increase in the number of deals closed
- 56% increase in the number of deals created
Premium Consulting/Integration Services—
Entry-level set up fee?
Adobe Sign Editions & Modules
Additional Pricing Details—
Premium Consulting/Integration Services
Entry-level set up fee?
PandaDoc Editions & Modules
|Enterprise||Request a quote|
|API||Request a quote|
- user/ month