What users are saying about
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507 Ratings
40 Ratings
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Score 6.8 out of 101

ADP Workforce Now

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507 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

ADP Mobile Solutions

Since my company only uses the payroll features from ADP, I can only speak to those. I haven't had any issues with viewing pay statements and breakdowns, and I really like how there's a feature to hide the numbers when viewing your pay information, in case you don't want others near your screen seeing that information. This being said, I don't think it makes sense for a company to have different software for payroll, PTO, etc, which is what our company currently does. Since ADP allows you to have multiple features on this platform, I would recommend it for consolidating all "HR Type" features like this in one place.
No photo available

ADP Workforce Now

ADP is well suited when you have a large workforce. We have over 450 employees and frequently have those who are hired and those who retire. It's such a great opportunity to give employees ownership of their own employee information.I think if you have a small business, it may be hard to justify the cost of ADP. However, the fact that they can take care of your payroll and taxes and such is pretty awesome.
Nicole Rieger profile photo

Feature Rating Comparison

Payroll Management

ADP Mobile Solutions
9.3
ADP Workforce Now
8.4
Pay calculation
ADP Mobile Solutions
9.0
ADP Workforce Now
8.9
Benefit plan administration
ADP Mobile Solutions
10.0
ADP Workforce Now
8.4
Direct deposit files
ADP Mobile Solutions
9.0
ADP Workforce Now
8.9
Salary revision and increment management
ADP Mobile Solutions
9.0
ADP Workforce Now
8.1
Support for external payroll vendors
ADP Mobile Solutions
ADP Workforce Now
7.7
Reimbursement management
ADP Mobile Solutions
ADP Workforce Now
8.3

Human Resource Management

ADP Mobile Solutions
ADP Workforce Now
7.9
Employee demographic data
ADP Mobile Solutions
ADP Workforce Now
8.2
Employment history
ADP Mobile Solutions
ADP Workforce Now
8.3
Job profiles and administration
ADP Mobile Solutions
ADP Workforce Now
7.9
Workflow for transfers, promotions, pay raises, etc.
ADP Mobile Solutions
ADP Workforce Now
7.5
Organizational charting
ADP Mobile Solutions
ADP Workforce Now
6.9
Organization and location management
ADP Mobile Solutions
ADP Workforce Now
7.8
Compliance data (COBRA, OSHA, etc.)
ADP Mobile Solutions
ADP Workforce Now
8.4

Leave and Attendance Management

ADP Mobile Solutions
ADP Workforce Now
8.5
Approval workflow
ADP Mobile Solutions
ADP Workforce Now
8.3
Balance details
ADP Mobile Solutions
ADP Workforce Now
8.6
Annual carry-forward and encashment
ADP Mobile Solutions
ADP Workforce Now
8.6

Employee Self Service

ADP Mobile Solutions
ADP Workforce Now
8.3
View and generate pay and benefit information
ADP Mobile Solutions
ADP Workforce Now
8.8
Update personal information
ADP Mobile Solutions
ADP Workforce Now
8.8
View company policy documentation
ADP Mobile Solutions
ADP Workforce Now
8.7
Employee recognition
ADP Mobile Solutions
ADP Workforce Now
7.8
View job history
ADP Mobile Solutions
ADP Workforce Now
7.7

Asset Management

ADP Mobile Solutions
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Mobile Solutions
ADP Workforce Now
6.0

HR Reporting

ADP Mobile Solutions
ADP Workforce Now
7.4
Report builder
ADP Mobile Solutions
ADP Workforce Now
7.4
Pre-built reports
ADP Mobile Solutions
ADP Workforce Now
7.4
Ability to combine HR data with external data
ADP Mobile Solutions
ADP Workforce Now
7.3

Onboarding

ADP Mobile Solutions
ADP Workforce Now
5.5
New hire portal
ADP Mobile Solutions
ADP Workforce Now
6.1
Manager tracking tools
ADP Mobile Solutions
ADP Workforce Now
4.8

Performance and Goals

ADP Mobile Solutions
ADP Workforce Now
7.8
Corporate goal setting
ADP Mobile Solutions
ADP Workforce Now
7.7
Individual goal setting
ADP Mobile Solutions
ADP Workforce Now
8.0
Line-of sight-visibility
ADP Mobile Solutions
ADP Workforce Now
7.5
Performance tracking
ADP Mobile Solutions
ADP Workforce Now
8.1

Performance Management

ADP Mobile Solutions
ADP Workforce Now
7.1
Performance plans
ADP Mobile Solutions
ADP Workforce Now
7.3
Performance improvement plans
ADP Mobile Solutions
ADP Workforce Now
7.2
Review status tracking
ADP Mobile Solutions
ADP Workforce Now
7.3
Review reminders
ADP Mobile Solutions
ADP Workforce Now
7.0
Multiple review frequency
ADP Mobile Solutions
ADP Workforce Now
6.9

Succession Planning

ADP Mobile Solutions
ADP Workforce Now
6.0
Create succession plans/pools
ADP Mobile Solutions
ADP Workforce Now
5.8
Candidate ranking
ADP Mobile Solutions
ADP Workforce Now
5.8
Candidate search
ADP Mobile Solutions
ADP Workforce Now
6.3
Candidate development
ADP Mobile Solutions
ADP Workforce Now
6.2

Recruiting / ATS

ADP Mobile Solutions
ADP Workforce Now
6.9
Job Requisition Management
ADP Mobile Solutions
ADP Workforce Now
8.0
Company Website Posting
ADP Mobile Solutions
ADP Workforce Now
8.0
Publish to Social Media
ADP Mobile Solutions
ADP Workforce Now
7.8
Job Search Site Posting
ADP Mobile Solutions
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP Mobile Solutions
ADP Workforce Now
2.3
Applicant Tracking
ADP Mobile Solutions
ADP Workforce Now
7.4
Notifications and Alerts
ADP Mobile Solutions
ADP Workforce Now
7.9

Pros

ADP Mobile Solutions

  • Easy to use mobile app
  • Ability to view pay statements
  • Ability to view and download necessary pay and tax documents
No photo available

ADP Workforce Now

  • Responding to issues through customer service. For example, having a custom report made, having pay codes adjusted or changed.
  • Payroll - the payroll process is smooth and there are graphs to analyze the current payroll cycle and it can be compared to prior payrolls. Great reporting from payroll as well.
Tara Kelly profile photo

Cons

ADP Mobile Solutions

  • The password requirements are onerous.
  • It takes awhile for the UI to load.
  • I'd like to see favorites added to the selection bar. There are normally only one or two items I need to find quickly but there are several click-throughs.
No photo available

ADP Workforce Now

  • Custom reporting tool is not intuitive, particularly joins between different data, and the proprietary reporting tool is clunky and slow.
  • Effective dates are grouped within areas (e.g. employment profile) making an employee's historical record extremely difficult to discern. This bleeds into the reporting.
  • There is no test environment available for clients, nor is there one (I'm told) available for ADP support.
  • Service hold-times are long and the support is inadequate. Nearly every call for us ends with "we need to escalate this to development".
  • There is no ability to configure field dependencies (e.g. departments are only available within a specific business unit), and employee attributes are one-dimensional (not hierarchical).
  • The workflow tool for manager self-service is extremely limited and completely text-based. This, plus the lack of the test environment, makes deploying a reliable manager self-service system nearly impossible.
Christopher Carey, HRIP profile photo

Likelihood to Renew

ADP Mobile Solutions

ADP Mobile Solutions 1.0
Based on 1 answer
It's just not user-friendly
No photo available

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo

Usability

ADP Mobile Solutions

ADP Mobile Solutions 9.0
Based on 1 answer
Because at 52 years old I use this app easily and often.
Yvette Calhoun profile photo

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
Again, because I find the reporting features to still be a bit difficult to utilize.
Carla Ribaudo profile photo

Support

ADP Mobile Solutions

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Online Training

ADP Mobile Solutions

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

ADP Mobile Solutions

No score
No answers yet
No answers on this topic

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

ADP Mobile Solutions

Both software do the same types of things. I think either is a good choice, I would just recommend you consolidate all your processes onto one software. Having multiple software can be tedious and confusing for employees.
No photo available

ADP Workforce Now

All the solutions we reviewed were fairly similar to ADP WFN in terms of the capabilities/products we were using. Pricing was also pretty similar across the board, with the exception of iSolved, which is the provider we chose to go with after +10 years with ADP.
Sarah Frindt profile photo

Return on Investment

ADP Mobile Solutions

  • Ability to see pay breakdown
  • Ease of access for forms
  • Ability to privately view pay statements if you're in public (ex. blur out numbers)
  • Easy to use mobile application
  • Frequent errors when using app, crashes/glitches at times
No photo available

ADP Workforce Now

  • Reduces HR time
  • Automates PTO process
Chloe Sayers profile photo

Pricing Details

ADP Mobile Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

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