What users are saying about

ADP Workforce Now

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484 Ratings
40 Ratings
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Score 6.7 out of 101

ADP Workforce Now

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484 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP Mobile Solutions

I think it is well suited as long as the locations where an employee is allowed to clock in and out are tightly monitored by job title to prevent persons from clocking in/out while on their commute or when they are absent
Yvette Calhoun profile photo

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Feature Rating Comparison

Payroll Management

ADP Mobile Solutions
9.3
ADP Workforce Now
8.1
Pay calculation
ADP Mobile Solutions
9.0
ADP Workforce Now
8.7
Benefit plan administration
ADP Mobile Solutions
10.0
ADP Workforce Now
8.0
Direct deposit files
ADP Mobile Solutions
9.0
ADP Workforce Now
8.6
Salary revision and increment management
ADP Mobile Solutions
9.0
ADP Workforce Now
7.9
Support for external payroll vendors
ADP Mobile Solutions
ADP Workforce Now
7.5
Reimbursement management
ADP Mobile Solutions
ADP Workforce Now
8.0

Human Resource Management

ADP Mobile Solutions
ADP Workforce Now
7.7
Employee demographic data
ADP Mobile Solutions
ADP Workforce Now
8.2
Employment history
ADP Mobile Solutions
ADP Workforce Now
8.2
Job profiles and administration
ADP Mobile Solutions
ADP Workforce Now
7.7
Workflow for transfers, promotions, pay raises, etc.
ADP Mobile Solutions
ADP Workforce Now
7.5
Organizational charting
ADP Mobile Solutions
ADP Workforce Now
6.6
Organization and location management
ADP Mobile Solutions
ADP Workforce Now
7.5
Compliance data (COBRA, OSHA, etc.)
ADP Mobile Solutions
ADP Workforce Now
8.1

Leave and Attendance Management

ADP Mobile Solutions
ADP Workforce Now
8.2
Approval workflow
ADP Mobile Solutions
ADP Workforce Now
8.1
Balance details
ADP Mobile Solutions
ADP Workforce Now
8.1
Annual carry-forward and encashment
ADP Mobile Solutions
ADP Workforce Now
8.2

Employee Self Service

ADP Mobile Solutions
ADP Workforce Now
8.2
View and generate pay and benefit information
ADP Mobile Solutions
ADP Workforce Now
8.7
Update personal information
ADP Mobile Solutions
ADP Workforce Now
8.7
View company policy documentation
ADP Mobile Solutions
ADP Workforce Now
8.6
Employee recognition
ADP Mobile Solutions
ADP Workforce Now
7.6
View job history
ADP Mobile Solutions
ADP Workforce Now
7.6

Asset Management

ADP Mobile Solutions
ADP Workforce Now
6.0
Tracking of all physical assets
ADP Mobile Solutions
ADP Workforce Now
6.0

HR Reporting

ADP Mobile Solutions
ADP Workforce Now
7.2
Report builder
ADP Mobile Solutions
ADP Workforce Now
7.2
Pre-built reports
ADP Mobile Solutions
ADP Workforce Now
7.1
Ability to combine HR data with external data
ADP Mobile Solutions
ADP Workforce Now
7.2

Onboarding

ADP Mobile Solutions
ADP Workforce Now
5.5
New hire portal
ADP Mobile Solutions
ADP Workforce Now
6.1
Manager tracking tools
ADP Mobile Solutions
ADP Workforce Now
4.8

Performance and Goals

ADP Mobile Solutions
ADP Workforce Now
7.7
Corporate goal setting
ADP Mobile Solutions
ADP Workforce Now
7.6
Individual goal setting
ADP Mobile Solutions
ADP Workforce Now
7.8
Line-of sight-visibility
ADP Mobile Solutions
ADP Workforce Now
7.6
Performance tracking
ADP Mobile Solutions
ADP Workforce Now
7.9

Performance Management

ADP Mobile Solutions
ADP Workforce Now
7.4
Performance plans
ADP Mobile Solutions
ADP Workforce Now
7.6
Performance improvement plans
ADP Mobile Solutions
ADP Workforce Now
7.4
Review status tracking
ADP Mobile Solutions
ADP Workforce Now
7.6
Review reminders
ADP Mobile Solutions
ADP Workforce Now
7.3
Multiple review frequency
ADP Mobile Solutions
ADP Workforce Now
7.2

Succession Planning

ADP Mobile Solutions
ADP Workforce Now
6.0
Create succession plans/pools
ADP Mobile Solutions
ADP Workforce Now
5.8
Candidate ranking
ADP Mobile Solutions
ADP Workforce Now
5.8
Candidate search
ADP Mobile Solutions
ADP Workforce Now
6.3
Candidate development
ADP Mobile Solutions
ADP Workforce Now
6.2

Recruiting / ATS

ADP Mobile Solutions
ADP Workforce Now
6.8
Job Requisition Management
ADP Mobile Solutions
ADP Workforce Now
8.1
Company Website Posting
ADP Mobile Solutions
ADP Workforce Now
7.8
Publish to Social Media
ADP Mobile Solutions
ADP Workforce Now
7.7
Job Search Site Posting
ADP Mobile Solutions
ADP Workforce Now
6.9
Duplicate Candidate Prevention
ADP Mobile Solutions
ADP Workforce Now
2.3
Applicant Tracking
ADP Mobile Solutions
ADP Workforce Now
7.4
Notifications and Alerts
ADP Mobile Solutions
ADP Workforce Now
7.7

Pros

  • I am impressed with the layout of mobile solutions. It is very simple to read and use.
  • I am looking forward to giving our techs access to clock in and out as they complete jobs on their routes to give a more accurate view of time spent driving and time spent at a customer's location.
  • Giving employees mobile access to their own pay statements, W2's allows them to deal directly with loan-mortgage companies when applying for a loan or doing their taxes.
Yvette Calhoun profile photo
  • ADP Workforce Now is well ahead of their competitors in the payroll department. It is possible to track for job costing, and they are accurate. In the 15 years I have used ADP we have never seen a payroll error on their end.
  • ADP Workforce Now does a great job of timekeeping, and offers many options making it very flexible for meeting the needs of any type of company.
  • The most important strength ADP Workforce Now offers is the payroll related tax reporting and payment of payroll related taxes. There has never been a time we have had to worry about a report not being filed, or the funds not being submitted in a timely manner. If there has ever been a question, ADP has promptly taken care of the response and provided accurate documentation to all parties involved.
Stewart Melanie profile photo

Cons

  • Since our company would like to use this tool for their techs, it would be nice if there was bar code reader (or something similar) so they tie their time card with our serv suite pest management technology.
  • I would like for the mobile app to give the individual the ability to send in address / phone number changes.
Yvette Calhoun profile photo
  • Quicker response from the support lines in answering the call. This would require hiring and training of more support staff, which I understand ADP has been doing... ACA having taken it's toll on support stall at all companies.
  • Taking care of clean up on old issues, some having been escalated to upper management. It would be nice to hear how they are proceeding.
  • Would like to be able to pull the Pay Data to a spreadsheet program for manipulation and entry of payroll. Would save time for our data entry payroll department.
Stewart Melanie profile photo

Likelihood to Renew

ADP Mobile Solutions1.0
Based on 1 answer
It's just not user-friendly
No photo available
ADP Workforce Now8.8
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo

Usability

ADP Mobile Solutions9.0
Based on 1 answer
Because at 52 years old I use this app easily and often.
Yvette Calhoun profile photo
ADP Workforce Now8.2
Based on 16 answers
Most functionality is intuitive, but there are some fields that are unique to other processes that need to be identified on screen so the user knows when a field is required to accomplish a specific goal.
Yvette Calhoun profile photo

Support

No score
No answers yet
No answers on this topic
ADP Workforce Now6.8
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

Online Training

No score
No answers yet
No answers on this topic
ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

Implementation

No score
No answers yet
No answers on this topic
ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

Alternatives Considered

I have not used another mobile solution...But I am impressed with this one. At age 52 if I find it easy to use then it must be very intuitive.
Yvette Calhoun profile photo
I've also used ADP Pay Expert, and I really see Workforce Now as the logical continuation of Pay Expert. Workforce Now has better integration capabilities, streamlined processes, and fewer technical glitches. That said, if your company has a relatively simple payroll setup, Workforce Now doesn't really offer anything that Pay Expert doesn't.
Kristie LaMar profile photo

Return on Investment

  • We have not had real test of the impact yet since we have not been able to roll out to our pest management techs.
  • I believe that if we keep trying to educate our employees on how to access and use the mobile solutions app we will see more positive feedback because of the ease of access to their information.
Yvette Calhoun profile photo
  • As a payroll manager and senior analyst, a quicker payroll processing has freed up substantial time for me to further develop financial metrics and focus on growing our company's profitability.
  • Far fewer payroll errors leads to improved employee moral and less time fixing said errors.
Dixon Pettengill profile photo

Pricing Details

ADP Mobile Solutions

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.