What users are saying about

ADP SmartCompliance

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
92 Ratings

Justworks

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
14 Ratings

ADP SmartCompliance

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Justworks

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101

Add comparison

Likelihood to Recommend

ADP SmartCompliance

ADP SmartCompliance is a great resource for users of the ADP suite of products. I don't have any real negatives. I think it's one of the best third party resources that my company uses, and I've seen a number of them. Also, the continuous improvement of the website and it's offerings keeps me coming back to see what else I can do on the site. I've used SmartCompliance since it's creation, and other ADP resources prior to SmartCompliance and I am thoroughly sold on it.
Lara Wilkins, CPP profile photo

Justworks

Justworks is great for small companies that don't have a back office. Could be 5 - 10 employees or even larger. We manage 48 employees on Justworks, which has been very easy thus far. Justworks is great to get employees set up, and great to get them on-boarding with employment docs. Th fact that they manage state registration for payroll as well as tax filing and reporting make it worth the price just in that
No photo available

Feature Rating Comparison

Payroll Management

ADP SmartCompliance
8.7
Justworks
9.6
Pay calculation
ADP SmartCompliance
8.8
Justworks
9.5
Support for external payroll vendors
ADP SmartCompliance
8.5
Justworks
10.0
Benefit plan administration
ADP SmartCompliance
8.3
Justworks
9.6
Direct deposit files
ADP SmartCompliance
9.1
Justworks
10.0
Salary revision and increment management
ADP SmartCompliance
8.7
Justworks
8.3
Reimbursement management
ADP SmartCompliance
8.8
Justworks
10.0

Pros

  • ADP PROVIDES A VERY WELL KNOWLEDGABLE STAFF TO ADDRESS ANY ISSUE YOU MAY ENCOUNTER
  • ADP ARE CONCERNED ABOUT HOW YOU FEEL AS A USER OF THEIR SERVICES AND ALWAYS OPEN TO LEARN WHAT THEY CAN DO BETTER
  • ADP DEFINITELY WILL SEE ANY ISSUE THRU O THE END; GREAT FOLLOW UP SKILLS
Vanessa Anderson profile photo
  • Amazing customer support that responds quickly to any questions
  • Competitive priced benefits
  • Nationwide benefit coverage for a dispersed and remote work force
Stephanie Stewart profile photo

Cons

  • I WOULD LIKE TO SEE ADP ADDRESS DEALING DIRECTLY WITH THE COMPANY PREFERRENCES; AND NOT USE GENERAL GENERIC METHODS. WE KNOW ADP CAN PROGRAM TO YOUR COMPANY SPECIFIC NEEDS, BUT IT WOULD BE NICE IF CERTAIN ISSUES COULD BE USED ON A CUSTOMIZE BASIS. EXAMPLE RETRO PAY CALCULATOR PAID AS A SEPARATE CHECK AND STILL GENERATE INTO BATCHES FOR PAYMENT PROCESSING.
  • I WOULD LIKE TO SEE ADP PROVIDE MY TRAINING TO UNDERSTAND THEIR REPORT STRUCTURE AND HOW TO TRULY USE THIR ADP COMPLIANCE FULLY. THEY HAVE PROVIDED 2017 SOARS TRAINING BUT I WOULD LIKE TO SEE A MORE OF A ONE ON ONE COMPANY BASIS TRAINING.
  • ADP CAN HELP WHEN IT COME TO CLIENTS REACHING REPS IN A MORE TIMELY MANNER THE ACCT MANAGER USUALLY DOES GET BACK TO YOU BUT NOT ALWAYS THAT SOON.
Vanessa Anderson profile photo
  • None that I can think of, yet. It's not an easy process to learn all the pros/cons/risks in the HC Benefits/Payroll/Compliance sector but that's why we chose Justworks.
Jackie Bassett profile photo

Likelihood to Renew

ADP SmartCompliance9.1
Based on 2 answers
I use ADP more often than anyone in our company, and it has saved a great deal of time, money, and effort in payroll tax.
Mitch Norby profile photo
No score
No answers yet
No answers on this topic

Usability

ADP SmartCompliance7.9
Based on 3 answers
Its easy to use just need additional changes to make some functions easier to find on the interface
Ramona Fenner profile photo
No score
No answers yet
No answers on this topic

Support

ADP SmartCompliance7.4
Based on 3 answers
Overall most issues are handled quickly and accurately - there is some sloppiness with the Tax notice department in labeling and handling some cases
Mitch Norby profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP SmartCompliance6.4
Based on 2 answers
almost everything went smoothly, but I needed to check everything, and make some corrections later
Mitch Norby profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP is a leader in the industry for a reason
Michelle Gagnon profile photo
Other PEOs just didn't have everything we needed, they seemed old and the websites were not that great. The Justworks sales team was super responsive to all my questions and set up 2 or 3 calls with me to go over the benefits questions I had as well as running the list of doctors our staff uses through Aetna to make sure they would still be available for them after the switch (from Anthem to Aetna).
Michelle Kernan profile photo

Return on Investment

  • Reduced the amount of administrative work required
  • Minimized the risk of missed liability payments
  • Minimized incorrect filings
Hilda Marquez profile photo
  • We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first.
  • Dealmaker for great hires!
  • Financial security for their families!
  • Compliance management.
Jackie Bassett profile photo

Pricing Details

ADP SmartCompliance

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Pricing varies based upon modules deployed and features enabled.

Justworks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details