What users are saying about
Top Rated
62 Ratings
14 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
14 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

Agile CRM

This is an affordable platform. If they can work out the kinks to get it to work properly and of their service to respond to more complex issues, It'll have the product that competes directly with Salesforce.
Steven Davis profile photo

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Vtiger
9.0
Customer data management / contact management
Agile CRM
8.7
Vtiger
9.7
Workflow management
Agile CRM
7.4
Vtiger
9.0
Territory management
Agile CRM
6.7
Vtiger
Opportunity management
Agile CRM
8.0
Vtiger
9.0
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Vtiger
9.4
Contract management
Agile CRM
7.6
Vtiger
9.1
Quote & order management
Agile CRM
6.6
Vtiger
7.8
Interaction tracking
Agile CRM
8.4
Vtiger
9.2
Channel / partner relationship management
Agile CRM
8.6
Vtiger

Customer Service & Support

Agile CRM
6.8
Vtiger
7.4
Case management
Agile CRM
7.0
Vtiger
7.3
Call center management
Agile CRM
6.4
Vtiger
Help desk management
Agile CRM
7.0
Vtiger
7.5

Marketing Automation

Agile CRM
8.5
Vtiger
9.0
Lead management
Agile CRM
8.6
Vtiger
8.7
Email marketing
Agile CRM
8.5
Vtiger
9.4

CRM Project Management

Agile CRM
6.7
Vtiger
7.9
Task management
Agile CRM
7.3
Vtiger
8.0
Billing and invoicing management
Agile CRM
5.7
Vtiger
6.7
Reporting
Agile CRM
7.0
Vtiger
9.0

CRM Reporting & Analytics

Agile CRM
6.8
Vtiger
8.0
Forecasting
Agile CRM
6.0
Vtiger
7.1
Pipeline visualization
Agile CRM
8.4
Vtiger
9.0
Customizable reports
Agile CRM
6.1
Vtiger
7.8

Customization

Agile CRM
7.9
Vtiger
8.3
Custom fields
Agile CRM
8.7
Vtiger
8.7
Custom objects
Agile CRM
7.8
Vtiger
8.4
Scripting environment
Agile CRM
6.6
Vtiger
API for custom integration
Agile CRM
8.6
Vtiger
7.8

Security

Agile CRM
8.0
Vtiger
9.5
Single sign-on capability
Agile CRM
8.3
Vtiger
Role-based user permissions
Agile CRM
7.6
Vtiger
9.5

Social CRM

Agile CRM
5.9
Vtiger
3.9
Social data
Agile CRM
5.8
Vtiger
Social engagement
Agile CRM
5.9
Vtiger
3.9

Integrations with 3rd-party Software

Agile CRM
7.9
Vtiger
Marketing automation
Agile CRM
7.8
Vtiger
Compensation management
Agile CRM
7.9
Vtiger

Platform

Agile CRM
8.0
Vtiger
7.8
Mobile access
Agile CRM
8.0
Vtiger
7.8

Pros

  • easy to set up
  • somehow affordable
  • team loves working with it
Deborah Felicio profile photo
  • Vtiger is a sophisticated database similar to SugarCRM but easy to use for people who are not computer experts. SugarCRM has a very complex user interface compared with Vtiger. It is easy to add fields and to create rules or pick lists and thereby tailor the system to your requirements.
  • Vtiger is a powerful email marketing system with more facilities than MailChimp and considerably less expensive per email sent once your database reaches the size at which MailChimp begins to charge. Vtiger, therefore, represents a good upgrade path from MailChimp.
  • It is very easy to import and export data to and from Vtiger, which has excellent deduplication tools built in. It is also easy to manipulate data within Vtiger, something that is almost impossible with MailChimp.
Thomas Olesen profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • Sometimes it freezes
  • After every update, there could be a hiccup
  • Sometimes sync settings and integrations got lost
  • Invasive notifications with annoying sounds
  • Change of buttons placement tend to confuse after you get used to it
Jose A Garcia profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Vtiger9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM did most of what PipeDrive did, some of what Hubspot does, and a range of other stuff that I was starry eyed about at the outset. but I eventually concluded that a jack-of-all-trades was not what i was looking for. And while the support team tried, they didn't have English as their first language and weren't on my time zone so all those factors conspired to turn me off on the end.
Colin Butler profile photo
Just being a user of Vtiger since I got hired at GB Advisors. Used those solutions on previous experiences, Microsoft Dynamics was deployed in my previous job for opportunity management, it was not so friendly as Vtiger, not sure if it was a bad deployment. Salesforce was used by ISR for quoting and budgeting to customers. Base CRM just used the smartphone app before the dynamic CRM and we offer Freshsales along with Vtiger in our company to other customers
Jose A Garcia profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler profile photo
  • Positive: all the information regarding any specific customer is in just one place and easy to find.
  • Positive: always available.
  • Positive: Service contract management is great.
  • Negative: Case and Internal Tickets needs A LOT of work.
Miguel Nuñez profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

Vtiger

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*
1.  / user / month
Vtiger Editions & Modules
Vtiger
Edition
Sales Starter
$101
Sales Professional
$201
Support Starter
$101
Support Professional
$201
Ultimate
$301
1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.