What users are saying about
323 Ratings
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Based on 323 reviews and ratings
Bullhorn ATS & CRM
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Top Rated
172 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 172 reviews and ratings
Feature Set Ratings
- Ascentis (discontinued) and Bullhorn ATS & CRM are tied in 1 feature set: Recruiting / ATS
Human Resource Management

7.5
Ascentis (discontinued)
75%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features
Ascentis (discontinued) ranks higher in 7/7 features
Employee demographic data
7.6
76%
137 Ratings

N/A
0 Ratings
Employment history
7.8
78%
140 Ratings

N/A
0 Ratings
Job profiles and administration
7.6
76%
128 Ratings

N/A
0 Ratings
Workflow for transfers, promotions, pay raises, etc.
7.4
74%
126 Ratings

N/A
0 Ratings
Organizational charting
6.3
63%
90 Ratings

N/A
0 Ratings
Organization and location management
7.9
79%
109 Ratings

N/A
0 Ratings
Compliance data (COBRA, OSHA, etc.)
7.8
78%
102 Ratings

N/A
0 Ratings
Payroll Management

8.3
Ascentis (discontinued)
83%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 7/7 features
Ascentis (discontinued) ranks higher in 7/7 features
Pay calculation
8.3
83%
115 Ratings

N/A
0 Ratings
Support for external payroll vendors
7.2
72%
62 Ratings

N/A
0 Ratings
Off-cycle/On-Demand payment
8.2
82%
28 Ratings

N/A
0 Ratings
Benefit plan administration
7.7
77%
108 Ratings

N/A
0 Ratings
Direct deposit files
9.2
92%
100 Ratings

N/A
0 Ratings
Salary revision and increment management
8.5
85%
92 Ratings

N/A
0 Ratings
Reimbursement management
8.8
88%
51 Ratings

N/A
0 Ratings
Leave and Attendance Management

8.1
Ascentis (discontinued)
81%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features
Ascentis (discontinued) ranks higher in 3/3 features
Approval workflow
8.5
85%
99 Ratings

N/A
0 Ratings
Balance details
7.8
78%
99 Ratings

N/A
0 Ratings
Annual carry-forward and encashment
8.0
80%
84 Ratings

N/A
0 Ratings
Employee Self Service

7.9
Ascentis (discontinued)
79%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features
Ascentis (discontinued) ranks higher in 5/5 features
View and generate pay and benefit information
8.2
82%
138 Ratings

N/A
0 Ratings
Update personal information
8.8
88%
151 Ratings

N/A
0 Ratings
View company policy documentation
6.9
69%
110 Ratings

N/A
0 Ratings
Employee recognition
7.1
71%
61 Ratings

N/A
0 Ratings
View job history
8.5
85%
108 Ratings

N/A
0 Ratings
Asset Management

6.0
Ascentis (discontinued)
60%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 1/1 features
Ascentis (discontinued) ranks higher in 1/1 features
Tracking of all physical assets
6.0
60%
33 Ratings

N/A
0 Ratings
HR Reporting

6.6
Ascentis (discontinued)
66%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 3/3 features
Ascentis (discontinued) ranks higher in 3/3 features
Report builder
6.5
65%
144 Ratings

N/A
0 Ratings
Pre-built reports
7.3
73%
142 Ratings

N/A
0 Ratings
Ability to combine HR data with external data
6.0
60%
73 Ratings

N/A
0 Ratings
Onboarding

6.3
Ascentis (discontinued)
63%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 2/2 features
Ascentis (discontinued) ranks higher in 2/2 features
New hire portal
6.5
65%
98 Ratings

N/A
0 Ratings
Manager tracking tools
6.1
61%
76 Ratings

N/A
0 Ratings
Performance and Goals

7.0
Ascentis (discontinued)
70%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features
Ascentis (discontinued) ranks higher in 4/4 features
Corporate goal setting
6.5
65%
43 Ratings

N/A
0 Ratings
Individual goal setting
7.5
75%
53 Ratings

N/A
0 Ratings
Line-of sight-visibility
7.1
71%
38 Ratings

N/A
0 Ratings
Performance tracking
7.0
70%
50 Ratings

N/A
0 Ratings
Performance Management

6.4
Ascentis (discontinued)
64%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 5/5 features
Ascentis (discontinued) ranks higher in 5/5 features
Performance plans
6.2
62%
59 Ratings

N/A
0 Ratings
Performance improvement plans
6.3
63%
50 Ratings

N/A
0 Ratings
Review status tracking
6.7
67%
57 Ratings

N/A
0 Ratings
Review reminders
7.0
70%
55 Ratings

N/A
0 Ratings
Multiple review frequency
5.9
59%
50 Ratings

N/A
0 Ratings
Succession Planning

6.0
Ascentis (discontinued)
60%

Bullhorn ATS & CRM
Feature Set Not Supported
N/A
Ascentis (discontinued) ranks higher in 4/4 features
Ascentis (discontinued) ranks higher in 4/4 features
Create succession plans/pools
6.4
64%
21 Ratings

N/A
0 Ratings
Candidate ranking
6.4
64%
21 Ratings

N/A
0 Ratings
Candidate search
5.3
53%
27 Ratings

N/A
0 Ratings
Candidate development
6.0
60%
23 Ratings

N/A
0 Ratings
Recruiting / ATS

6.4
Ascentis (discontinued)
64%

6.4
Bullhorn ATS & CRM
64%
Bullhorn ATS & CRM ranks higher in 11/15 features
Bullhorn ATS & CRM ranks higher in 11/15 features
Job Requisition Management
6.7
67%
85 Ratings

6.6
66%
51 Ratings
Company Website Posting
6.5
65%
79 Ratings

5.7
57%
43 Ratings
Publish to Social Media
6.5
65%
59 Ratings

7.5
75%
23 Ratings
Job Search Site Posting
6.5
65%
71 Ratings

6.3
63%
28 Ratings
Duplicate Candidate Prevention
6.5
65%
57 Ratings

6.2
62%
50 Ratings
Applicant Tracking
6.4
64%
83 Ratings

7.3
73%
52 Ratings
Notifications and Alerts
5.6
56%
69 Ratings

5.8
58%
46 Ratings
Customized Application Form
N/A
0 Ratings

4.8
48%
34 Ratings
Resume Management
N/A
0 Ratings

7.1
71%
52 Ratings
Candidate Search
N/A
0 Ratings

6.9
69%
52 Ratings
Collaboration
N/A
0 Ratings

6.3
63%
47 Ratings
Task Creation and Delegation
N/A
0 Ratings

6.5
65%
46 Ratings
Email Templates
N/A
0 Ratings

6.7
67%
49 Ratings
User Permissions
N/A
0 Ratings

6.3
63%
43 Ratings
Reporting
N/A
0 Ratings

5.8
58%
46 Ratings
Attribute Ratings
- Ascentis (discontinued) is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

7.6
Ascentis (discontinued)
76%
164 Ratings

6.6
Bullhorn ATS & CRM
66%
74 Ratings
Likelihood to Renew

6.3
Ascentis (discontinued)
63%
12 Ratings

5.4
Bullhorn ATS & CRM
54%
13 Ratings
Usability

7.5
Ascentis (discontinued)
75%
44 Ratings

6.7
Bullhorn ATS & CRM
67%
6 Ratings
Availability

6.5
Ascentis (discontinued)
65%
7 Ratings

Bullhorn ATS & CRM
N/A
0 Ratings
Performance

6.9
Ascentis (discontinued)
69%
5 Ratings

Bullhorn ATS & CRM
N/A
0 Ratings
Support Rating

8.1
Ascentis (discontinued)
81%
252 Ratings

1.5
Bullhorn ATS & CRM
15%
20 Ratings
In-Person Training

8.0
Ascentis (discontinued)
80%
1 Rating

Bullhorn ATS & CRM
N/A
0 Ratings
Online Training

8.2
Ascentis (discontinued)
82%
4 Ratings

Bullhorn ATS & CRM
N/A
0 Ratings
Implementation Rating

8.2
Ascentis (discontinued)
82%
8 Ratings

Bullhorn ATS & CRM
N/A
0 Ratings
Product Scalability

6.4
Ascentis (discontinued)
64%
4 Ratings

Bullhorn ATS & CRM
N/A
0 Ratings
Likelihood to Recommend
Ascentis (discontinued)
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.

Verified User
Paraprofessional in Corporate
Hospital & Health Care Company, 501-1000 employeesBullhorn ATS & CRM
For recruitment businesses there really is no better tool out there. Bullhorn ATS & CRM integrates flawlessly with other software making it less work for consultants in having lots of different tabs open at once. In addition to this, the support team are fantastic they are quick to assist in fixing issues should they arise. I accidentally deleted a lot of tasks which are essentially diary reminders and leads which upset the sales floor as you can imagine. it was a quick fix for this to be undone quickly and without issue. Day to day, adding a candidate is as easy as dragging and dropping a document in either PDF or word format. the system pics up duplicates quickly also ensuring the system is not clogged up with lots of the same information.
Head of People
Optimus SearchStaffing & Recruiting, 51-200 employees
Pros
Ascentis (discontinued)
- Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
- Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
- User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!

Verified User
Director in Human Resources
Hospital & Health Care Company, 1001-5000 employeesBullhorn ATS & CRM
- It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
- The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
- The messaging automation feature again helps to save our time.

Verified User
Manager in Other
Hospitality Company, 1-10 employeesCons
Ascentis (discontinued)
- Updating the system so it is one platform and not two.
- Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
- Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
- When something is broken, quicker turn time on fixing the issue.
- System needs updates to support AAP reporting.

Verified User
Director in Human Resources
Civil Engineering Company, 501-1000 employeesBullhorn ATS & CRM
- Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
- Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
- Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.
Talent Acquisition Specialist
Ranger Technical ResourcesStaffing and Recruiting, 11-50 employees
Pricing Details
Ascentis (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Bullhorn ATS & CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$99 per month per user
Likelihood to Renew
Ascentis (discontinued)
Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Human Resources Manager
San Juan Construction, Inc.Construction, 201-500 employees
Bullhorn ATS & CRM
Bullhorn ATS & CRM 5.4
Based on 13 answers
We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
Senior Recruiter - Technology, Accounting and Finance
Harmer Consultants, Inc.Staffing and Recruiting, 11-50 employees
Usability
Ascentis (discontinued)
Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.

Verified User
Director in Human Resources
Building Materials Company, 51-200 employeesBullhorn ATS & CRM
Bullhorn ATS & CRM 6.7
Based on 6 answers
It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.

Verified User
Account Manager in Sales
Computer Software Company, 11-50 employeesReliability and Availability
Ascentis (discontinued)
Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.

Verified User
Employee in Human Resources
Government Administration Company, 51-200 employeesBullhorn ATS & CRM
No score
No answers yet
No answers on this topic
Performance
Ascentis (discontinued)
Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.

Verified User
Employee in Human Resources
Government Administration Company, 51-200 employeesBullhorn ATS & CRM
No score
No answers yet
No answers on this topic
Support Rating
Ascentis (discontinued)
Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.

Verified User
Strategist in Marketing
Oil & Energy Company, 201-500 employeesBullhorn ATS & CRM
Bullhorn ATS & CRM 1.5
Based on 20 answers
It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?).I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks

Verified User
Director in Human Resources
Staffing & Recruiting Company, 1-10 employeesIn-Person Training
Ascentis (discontinued)
Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
IT & Marketing Coordinator
Howry Residential ServicesMental Health Care, 201-500 employees
Bullhorn ATS & CRM
No score
No answers yet
No answers on this topic
Online Training
Ascentis (discontinued)
Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
IT & Marketing Coordinator
Howry Residential ServicesMental Health Care, 201-500 employees
Bullhorn ATS & CRM
No score
No answers yet
No answers on this topic
Implementation Rating
Ascentis (discontinued)
Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Human Resources Manager
MultiLingual Solutions, Inc.Government Administration, 201-500 employees
Bullhorn ATS & CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
Ascentis (discontinued)
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.

Verified User
Manager in Human Resources
Logistics & Supply Chain Company, 201-500 employeesBullhorn ATS & CRM
I am a strong believer that Bullhorn has improved nicely over the years. You do not have to be a technical guru in order to use 99.9% of the functions. It really is a one-stop shop. You are able to edit and make changes as you go to have more of a positive impact on your business needs.
Technical Recruiter & Account Manager
Contract Professionals, Inc.Staffing and Recruiting, 501-1000 employees
Scalability
Ascentis (discontinued)
Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Human Resources Manager
N/AEntertainment, 51-200 employees
Bullhorn ATS & CRM
No score
No answers yet
No answers on this topic
Return on Investment
Ascentis (discontinued)
- HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
- Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
- Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
- Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.

Verified User
Employee in Human Resources
Mechanical Or Industrial Engineering Company, 201-500 employeesBullhorn ATS & CRM
- Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
- Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.
Director, Recruiting
ProcomStaffing and Recruiting, 201-500 employees