Atera vs Wrike | TrustRadius

What users are saying about

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Score 8.7 out of 10

Based on 74 reviews and ratings

Score 8.5 out of 10

Based on 511 reviews and ratings

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Feature Rating Comparison

Atera

Wrike

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

Wrike

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

Wrike

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

Wrike

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Atera

Wrike

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Atera

Wrike

Quotes/estimates

Invoicing

Project & financial reporting

Integration with accounting software

Pros

Patch management is very good. Easy to use and very accurate.
Hardware monitoring is good and alerts are on time - we always know what is happening.
Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.

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Owner

ITTechservicesComputer & Network Security, 1-10 employees

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Wrike is very flexible and versatile. I have used many project management systems, and some have rigid requirements - such as needing a completion date. Wrike is customizable, so you can create the setup that works best for you. You can create custom workflows, request forms, folders, etc. - and the changes could be for your whole account, or just for a specific team/folder.
Wrike allows for many ways to view projects. It has kanban boards, gantt charts, calendars, lists, tables, reports, analytics, time logs, activity streams, etc. Most other tools I have used have some of these. But, everyone has their own view that they prefer to work from. In Wrike, all the projects and tasks can be managed from almost any view. In my experience, this increased adoption and efficiency as team members were comfortable using the view.
In Wrike, you can save filters, which makes managing projects much faster and easier.

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Verified User

Manager in Marketing

E-Learning Company, 5001-10,000 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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It would be ideal if due dates could be set at the collaborator level. This seriously hindered our small organization and was a reason to look at other companies.
Reviewing HTML emails in Wrike is not possible through the app. You have to use a web browser.

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Assistant Vice President of Development and Communications

K-State Alumni AssociationHigher Education, 11-50 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Solutions architect

CPAKManagement Consulting, 11-50 employees

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Wrike 8.9

Based on 57 answers

After implementing Wrike, it was immediately clear that the business could not return to a "before" state. Efficiency and collaboration improved tenfold, and the time spent on project management was fractioned. It enabled us to improve processes throughout the entire company, from sales and marketing, to design, to operations, and enabled the seamless integration of outside contractors which allowed us to scale easily to meet demand.

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Director Of Operations

Clearfire, Inc.Internet, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Wrike 8.9

Based on 32 answers

Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?

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Alisha Aschmann

Marketing Associate

Sun Devil AutoAutomotive, 201-500 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Wrike 9.1

Based on 18 answers

Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.

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Cristi Radulian

Senior Design Engineer

SC POLYSTART SECURITY SRLConstruction, 201-500 employees

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Performance

No score

No answers yet

No answers on this topic

Wrike 8.2

Based on 10 answers

For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue

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Verified User

Project Manager in Marketing

Higher Education Company, 201-500 employees

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Support Rating

Atera 8.8

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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Wrike 8.8

Based on 92 answers

Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!

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Stephanie A. Wilson, MBA

Project Manager, Collections and Interpretation

Georgia O'Keeffe MuseumMuseums & Institutions, 51-200 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Wrike 8.2

Based on 2 answers

We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.

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Verified User

Project Manager in Marketing

Higher Education Company, 201-500 employees

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Online Training

No score

No answers yet

No answers on this topic

Wrike 8.2

Based on 4 answers

Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.

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John Hansknecht

Director of Technology

University of Detroit Jesuit High School and AcademyEducation Management, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Wrike 8.3

Based on 21 answers

I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask

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Sherrie Besecker

Digital Program Manager

Syneos HealthMarketing & Advertising, 10,001+ employees

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Alternatives Considered

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

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We switched to Asana because of the project managers. They wanted more robust capabilities and reporting. As an end-user, it has taken me a couple of years to come to appreciate the power. I still think Asana is more intuitive and user-friendly but I really appreciate the power and scale that Wrike provides.

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Verified User

Manager in Marketing

Computer Software Company, 201-500 employees

View all 228 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Wrike 7.7

Based on 2 answers

Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.

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Verified User

Project Manager in Professional Services

Architecture & Planning Company, 1-10 employees

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Return on Investment

The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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Wrike has been an excellent and affordable platform for us to use for Change management and Projects.
Being able to track budgets and timelines on our software development has helped save money by keeping us on track with our delivery goals.
The ability to provide our Executive board with charts and timelines for deliverables has helped us to secure the additional funding we needed to complete the development of our application.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Screenshots

See All (4) Atera Screenshots

See All (9) Wrike Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Starting Price

$49 per month

Wrike Editions & Modules

Edition

Wrike Free	$0
Wrike Professional	$49²
Wrike Enterprise	Request a quote
Wrike for Marketers	Request a quote
Wrike for Professional Services	Request a quote
Wrike Business	$124⁴

none
per 5 users/month
none
per 5 users/month

Additional Pricing Details

Every premium plan begins with a 14-day trial period.

Rating Summary

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Wrike

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