What users are saying about
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Top Rated
74 Ratings
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Top Rated
511 Ratings

Atera

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Top Rated
74 Ratings
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Score 8.7 out of 100

Wrike

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Top Rated
511 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Atera

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.
Caleb Yankus | TrustRadius Reviewer

Wrike

Wrike is great for collaborating as a team. With Wrike, we are able to operate like a well-oiled machine and hit our deadlines on our creatives. It works beautifully for creating marketing materials and keeping the team tied to deadlines. I would not suggest using this for approvals for people outside the core team- it is really easy to mess something up as there are a lot of buttons, and it is not very intuitive if you are not used to the platform. We have also used Wrike as a way to send 'tickets' to our IT team. They are able to triage requests based on the date they come in, and we are able to see the progress along the way.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
8.3
Wrike
Remote monitoring
Atera
8.1
Wrike
Network device monitoring
Atera
7.7
Wrike
Multiple Server Monitoring
Atera
8.7
Wrike
Multi-device monitoring
Atera
8.7
Wrike
Automated alerts and notifications
Atera
8.3
Wrike

Management Tasks

Atera
7.7
Wrike
Patch Management
Atera
7.7
Wrike
Service configuration management
Atera
7.5
Wrike
Software and hardware inventory
Atera
8.7
Wrike
Policy-based automation
Atera
6.8
Wrike

Reporting

Atera
8.0
Wrike
Performance data reports
Atera
8.5
Wrike
Customizable reporting
Atera
7.9
Wrike
Data visualization
Atera
7.7
Wrike
Risk analysis
Atera
7.8
Wrike

Security

Atera
7.4
Wrike
Data backup and recovery
Atera
7.3
Wrike
Antivirus and malware management
Atera
7.5
Wrike
Adinistraor access control
Atera
7.5
Wrike

Project Management

Atera
Wrike
7.7
Task Management
Atera
Wrike
8.8
Resource Management
Atera
Wrike
7.9
Gantt Charts
Atera
Wrike
8.1
Scheduling
Atera
Wrike
7.9
Workflow Automation
Atera
Wrike
7.3
Team Collaboration
Atera
Wrike
8.6
Support for Agile Methodology
Atera
Wrike
7.8
Support for Waterfall Methodology
Atera
Wrike
7.9
Document Management
Atera
Wrike
6.9
Email integration
Atera
Wrike
7.5
Mobile Access
Atera
Wrike
7.6
Timesheet Tracking
Atera
Wrike
7.5
Change request and Case Management
Atera
Wrike
7.7
Budget and Expense Management
Atera
Wrike
6.6

Professional Services Automation

Atera
Wrike
7.4
Quotes/estimates
Atera
Wrike
8.2
Invoicing
Atera
Wrike
7.3
Project & financial reporting
Atera
Wrike
6.8
Integration with accounting software
Atera
Wrike
7.3

Pros

Atera

  • Patch management is very good. Easy to use and very accurate.
  • Hardware monitoring is good and alerts are on time - we always know what is happening.
  • Pricing is per technician which makes it easier to rollout to many clients and still have a constant budget.
Kallie Koortz | TrustRadius Reviewer

Wrike

  • Wrike is very flexible and versatile. I have used many project management systems, and some have rigid requirements - such as needing a completion date. Wrike is customizable, so you can create the setup that works best for you. You can create custom workflows, request forms, folders, etc. - and the changes could be for your whole account, or just for a specific team/folder.
  • Wrike allows for many ways to view projects. It has kanban boards, gantt charts, calendars, lists, tables, reports, analytics, time logs, activity streams, etc. Most other tools I have used have some of these. But, everyone has their own view that they prefer to work from. In Wrike, all the projects and tasks can be managed from almost any view. In my experience, this increased adoption and efficiency as team members were comfortable using the view.
  • In Wrike, you can save filters, which makes managing projects much faster and easier.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Wrike

  • It would be ideal if due dates could be set at the collaborator level. This seriously hindered our small organization and was a reason to look at other companies.
  • Reviewing HTML emails in Wrike is not possible through the app. You have to use a web browser.
Terin Walters | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Wrike

Wrike 8.9
Based on 57 answers
After implementing Wrike, it was immediately clear that the business could not return to a "before" state. Efficiency and collaboration improved tenfold, and the time spent on project management was fractioned. It enabled us to improve processes throughout the entire company, from sales and marketing, to design, to operations, and enabled the seamless integration of outside contractors which allowed us to scale easily to meet demand.
Andrea Hester | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.9
Based on 32 answers
Wrike was difficult to learn at first. But with videos, emails on tips and tricks, I've been able to adapt. However, it's been difficult to convince other departments to use the program as it can be a bit overwhelming at first. I don't know what the solution is, other than to keep using it. Perhaps a template as a start for newbies?
Alisha Aschmann | TrustRadius Reviewer

Reliability and Availability

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 9.1
Based on 18 answers
Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
Cristi Radulian | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 10 answers
For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.8
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Wrike

Wrike 8.8
Based on 92 answers
Wrike's customer support is top-notch! There are so many ways to get answers from Wrike - from their blog, videos online, community forum, contacting customer support. Whatever way you choose, you'll have an answer within 24 hours, often within just a few hours. I love my customer success manager because she meets with me via Zoom every quarter to show me new product updates, tips and tricks, and talk through any issues or wishes I have with the system. She then provides me with regular status updates on product suggestions I've made. It's awesome!
Stephanie A. Wilson, MBA | TrustRadius Reviewer

In-Person Training

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 2 answers
We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.
Anonymous | TrustRadius Reviewer

Online Training

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.2
Based on 4 answers
Wrike does a great job of provide a breadth of videos for learning their program. This includes a 'getting started' sett of videos along with a collection of more in depth videos to assist more experienced users. Combined with their excellent chat support learning wrike is easy and it includes easy access to best practices.
John Hansknecht | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 8.3
Based on 21 answers
I think it's really about developing a relationship with your Wrike partners, in tandem with your key stakeholders. Once everyone is on the same page, it makes implementation easier. Also, make sure you put a LOT of thought into your Wrike Knowledgebase, clearly plan how you are going to support your users with the key information and answers they will ask
Sherrie Besecker | TrustRadius Reviewer

Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
Anonymous | TrustRadius Reviewer

Wrike

We switched to Asana because of the project managers. They wanted more robust capabilities and reporting. As an end-user, it has taken me a couple of years to come to appreciate the power. I still think Asana is more intuitive and user-friendly but I really appreciate the power and scale that Wrike provides.
Anonymous | TrustRadius Reviewer

Scalability

Atera

No score
No answers yet
No answers on this topic

Wrike

Wrike 7.7
Based on 2 answers
Based on our experience, Wrike is very scalable. Our only issue is that you have to by seats (licenses) in certain increments. For example, when we started using Wrike we only needed 3 seats but we could not purchase any less than 5 so we were paying for 2 extra seats that weren't being used. We still currently have an extra seat open.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
Anonymous | TrustRadius Reviewer

Wrike

  • Wrike has been an excellent and affordable platform for us to use for Change management and Projects.
  • Being able to track budgets and timelines on our software development has helped save money by keeping us on track with our delivery goals.
  • The ability to provide our Executive board with charts and timelines for deliverables has helped us to secure the additional funding we needed to complete the development of our application.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$79 Per Technician

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Wrike

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$49 per month

Wrike Editions & Modules

Edition
Wrike Free$0
Wrike Professional$492
Wrike EnterpriseRequest a quote
Wrike for MarketersRequest a quote
Wrike for Professional ServicesRequest a quote
Wrike Business$1244
  1. none
  2. per 5 users/month
  3. none
  4. per 5 users/month
Additional Pricing Details
Every premium plan begins with a 14-day trial period.

Rating Summary

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