Atera vs. Wrike

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.

Wrike is well suited to manage projects related to design, marketing management or web development. It is well suited to work with different teams as it has an organized interface to identify the stakeholders of the project. It would not be so appropriate to handle things related to sales but for that, there are CRM programs.

• Easy to deploy, both in general or to a specific customer.
• Remote management tools that are in line with every other major solution out there.
• Real-time alerts that allow for easy monitoring of vital systems.
• Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.

• Assigns project numbers to projects
• Neatly organizes tasks for projects for smooth workflow
• Easily allows for deadlines to be set and approvals to be made
• Communication with others is as simple as an "@"
• Tracking billable and nonbillable time is a cinch

• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

• Automation Engine - it would be great to have more triggers and actions available.
• Standard reporting is already interesting. To get advanced reports, you need to pay a higher subscription. It would be useful to have some more reports.
• Native Integrations are few, and the associated software to activate many of them is expensive and very difficult.
• I'd love some WYSWYG integration.

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Wrike is a valued system which allows us to reduce the amount of manual work being done across the business. It has transformed the way we set and manage tasks and is now making us super efficient and productivity has increased. We have a contract in place but I can definitely see us renewing when that is up

Wrike is very easy to use -- as noted in other questions -- ease of is is always a top criteria for my software selection. Wrike is intuitive and is accessible on both a browser and on mobile, and the mobile experience is better than other tools I have used.

Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.

For the most part, Wrike works very well. Every so often, the Apple/Mac application can be slow to load. Sometimes it requires a refresh and it is working fine again. I have not figured out if it is the software or just a computer issue

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

The support from Wrike's engineers, customer service, and sales rep is fantastic. Questions are answered, problems are resolved, and feedback is greatly valued. Any feedback given is translated to the engineers and has been used to upgrade the system. There is never any push back or excuses. They offer solutions which is fantastic! My only complaint is sometimes it takes a bit of time and back and forth to have questions/issues resolved

We initially had online training. A trainer took us through various training sessions where we learned about all of the tools Wrike provides. This alone allowed us to learn and set up the software and roll it out to our team. Later, a customer service rep stopped in for some one on one training which was extremely helpful.

I found the pace and ease of the training to be welcoming and effective. I was able to move at my own speed and identify areas of need. This along with the ability to actually utilize provided training accounts made me feel far more willing to learn and grow through trial and error.

Unfortunately, the implementation of Wrike was the reason why it didn't succeed at our company (we will likely be switching services midyear). It was originally slated to be a company-wide adoption but was immediately more useful to our creative team than our sales, engineering, or other project-based teams. Perhaps it was the fact that it seemed like processes outside of the average marketing team project needed custom workflows built, and we didn't have a dedicated employee who was implementing the system. In fact, now that I'm thinking about it more, that was a serious oversight: no dedicated, project-manager-like employee was heading the charge of rollout. Instead, the implementation was a bit of a wild-west, individual affair, so the marketing team ended up primarily using the software.

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Ultimately, the choice between Wrike and Adobe Workfront will depend on the specific needs and requirements of your organization. If you are looking for a more comprehensive project management tool that includes features for team collaboration and integrations with other tools, Wrike might be the better fit. On the other hand, if you are primarily focused on project and resource planning, and are in the creative or marketing industry, Adobe Workfront might be the better choice.

I was not involved in this process.

Wrike delivers on scalability and being able to use the platform across multiple departments and locations. With remote work becoming more popularized over the past few years, Wrike has made the transition easier. It has allowed our remote teams to complete projects almost as if they were together in person.

• The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

• Great tool for managing and stream lining marketing collateral and asset projects.
• We have been able to deliver on-time projects 98% of the time. This was certainly not the case prior to using Wrike.
• At least a 90% reduction in error rate.