What users are saying about
101 Ratings
101 Ratings
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Score 6.8 out of 101
21 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
IBM Digital Commerce
7.2
Product catalog & listings
Oracle ATG
7.7
IBM Digital Commerce
8.5
Product management
Oracle ATG
8.5
IBM Digital Commerce
7.5
Bulk product upload
Oracle ATG
5.9
IBM Digital Commerce
9.0
Branding
Oracle ATG
7.0
IBM Digital Commerce
7.5
Mobile storefront
Oracle ATG
5.9
IBM Digital Commerce
6.0
Product variations
Oracle ATG
7.7
IBM Digital Commerce
7.5
Website integration
Oracle ATG
6.4
IBM Digital Commerce
8.5
Visual customization
Oracle ATG
7.4
IBM Digital Commerce
7.5
CMS
Oracle ATG
4.9
IBM Digital Commerce
3.0

Online Shopping Cart

Oracle ATG
5.1
IBM Digital Commerce
8.7
Abandoned cart recovery
Oracle ATG
4.4
IBM Digital Commerce
9.0
Checkout user experience
Oracle ATG
5.8
IBM Digital Commerce
8.5

Online Payment System

Oracle ATG
4.7
IBM Digital Commerce
7.5
eCommerce security
Oracle ATG
4.7
IBM Digital Commerce
7.5

eCommerce Marketing

Oracle ATG
5.5
IBM Digital Commerce
6.7
Promotions & discounts
Oracle ATG
7.3
IBM Digital Commerce
7.0
Personalized recommendations
Oracle ATG
4.3
IBM Digital Commerce
5.5
SEO
Oracle ATG
4.8
IBM Digital Commerce
7.5

eCommerce Business Management

Oracle ATG
5.3
IBM Digital Commerce
7.9
Multi-site management
Oracle ATG
7.3
IBM Digital Commerce
8.5
Order processing
Oracle ATG
6.0
IBM Digital Commerce
8.5
Inventory management
Oracle ATG
4.0
IBM Digital Commerce
8.0
Shipping
Oracle ATG
4.4
IBM Digital Commerce
7.0
Custom functionality
Oracle ATG
4.9
IBM Digital Commerce
7.5

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • WebSphere Commerce Payment plugin integrates well with third party payment processors for credit card processing.
  • The in build promotion engine within WebSphere Commerce can handle different types of promotions that a business decides to set up for the customers.
  • WebSphere Commerce is a robust eCommerce processor for B2B and B2C channel.
  • Order Capture / Order Processing available within WebSphere Commerce is highly scalable.
  • The Contract module available within WebSphere Commerce is very suitable for B2B channel.
No photo available

Cons

  • More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
Joseph R. Sweeney profile photo
  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
IBM Digital Commerce8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
No photo available

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system
Joel Ong profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details