Atlassian Confluence vs. Mattermost

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Confluence
Score 8.1 out of 10
N/A
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
$10
per month
Mattermost
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
Pricing
Atlassian ConfluenceMattermost
Editions & Modules
Free
$0
Free for 10 Users
Standard
$5
Per User Per Month
Premium
$10
Per User Per Month
Server
$10
10 Users - Perpetual License
Server
$2,700
25 Users - Perpetual License
Server
$5,300
50 Users - Perpetual License
Server
10,200.00
100 Users - Perpetual License
Data Center
15,000.00
500 Users - Annually
Server
19,800.00
250 Users - Perpetual License
Server
30,000.00
500 Users - Perpetual License
Data Center
30,000.00
1,000 Users - Annually
Server
45,000.00
2,000 Users - Perpetual License
Data Center
52,000.00
2,000 Users - Annually
Data Center
79,200.00
3,000 Users - Annually
Server
90,000.00
10,000 Users - Perpetual License
Data Center
105,600.00
4,000 Users - Annually
Data Center
132,000.00
5,000 Users - Annually
Data Center
143,000.00
10,000 Users - Annually
Server
150,000.00
10,001+ Users - Perpetual License
Data Center
154,000.00
15,000 Users - Annually
Data Center
165,000.00
20,000 Users - Annually
Data Center
176,000.00
25,000 Users - Annually
Data Center
187,000.00
30,000 Users - Annually
Data Center
198,000.00
35,000 Users - Annually
Data Center
209,000.00
40,000 Users - Annually
Data Center
220,000.00
40,001+ Users - Annually
Enterprise
Contact Sales
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
Offerings
Pricing Offerings
ConfluenceMattermost
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Atlassian ConfluenceMattermost
Top Pros
Top Cons
Features
Atlassian ConfluenceMattermost
Project Management
Comparison of Project Management features of Product A and Product B
Atlassian Confluence
7.1
110 Ratings
10% below category average
Mattermost
8.4
56 Ratings
7% above category average
Task Management6.488 Ratings7.644 Ratings
Gantt Charts7.912 Ratings8.410 Ratings
Scheduling7.221 Ratings8.410 Ratings
Workflow Automation6.359 Ratings7.637 Ratings
Mobile Access7.483 Ratings8.550 Ratings
Search7.0108 Ratings9.225 Ratings
Visual planning tools7.687 Ratings9.012 Ratings
Communication
Comparison of Communication features of Product A and Product B
Atlassian Confluence
7.7
110 Ratings
4% below category average
Mattermost
8.7
59 Ratings
8% above category average
Chat6.415 Ratings9.359 Ratings
Notifications8.1108 Ratings8.559 Ratings
Discussions6.7102 Ratings9.157 Ratings
Surveys7.015 Ratings8.838 Ratings
Internal knowledgebase8.8102 Ratings7.940 Ratings
Integrates with GoToMeeting6.03 Ratings8.89 Ratings
Integrates with Gmail and Google Hangouts9.37 Ratings8.713 Ratings
Integrates with Outlook9.610 Ratings8.39 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Atlassian Confluence
7.7
110 Ratings
5% below category average
Mattermost
8.9
29 Ratings
10% above category average
Versioning7.593 Ratings8.912 Ratings
Video files7.670 Ratings9.223 Ratings
Audio files7.564 Ratings9.223 Ratings
Document collaboration8.6105 Ratings8.319 Ratings
Access control8.5103 Ratings9.223 Ratings
Advanced security features8.279 Ratings8.520 Ratings
Integrates with Google Drive6.948 Ratings8.613 Ratings
Device sync7.049 Ratings9.417 Ratings
Best Alternatives
Atlassian ConfluenceMattermost
Small Businesses
Avaza
Avaza
Score 9.6 out of 10
Avaza
Avaza
Score 9.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Atlassian ConfluenceMattermost
Likelihood to Recommend
8.2
(127 ratings)
8.7
(61 ratings)
Likelihood to Renew
9.9
(19 ratings)
7.0
(7 ratings)
Usability
9.0
(13 ratings)
6.1
(6 ratings)
Availability
9.0
(3 ratings)
-
(0 ratings)
Performance
8.0
(5 ratings)
-
(0 ratings)
Support Rating
5.4
(25 ratings)
8.0
(9 ratings)
Implementation Rating
8.8
(4 ratings)
8.0
(1 ratings)
Configurability
6.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(4 ratings)
7.0
(44 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Atlassian ConfluenceMattermost
Likelihood to Recommend
Atlassian
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review
Mattermost
Mattermost is well suited for team members working remotely as it is a better way of communicating securely between employees. The enterprise feature of Mattermost is well-suited for large organizations. Sometimes, it is costly for organizations with fewer employees and smaller projects.
Read full review
Pros
Atlassian
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review
Mattermost
  • Security: With its robust Security features we were able to ensure our client with GxP requirements.
  • All in One Roof: Like big room planning, it enables teams worldwide to work together and deploy a critical application with minimal downtime.
  • Automation: It truly helps us automate some of the repeatable tasks, thus increasing bandwidth for other tasks.
Read full review
Cons
Atlassian
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review
Mattermost
  • Although the user interface can be tuned by every user, it is a bit difficult for a beginner to get started given the complexity of the UI. Streamlining this, and adding onboarding tutorials could be helpful
  • Built in video calling feature is not as robust as existing solutions like Zoom or teams. Although I rarely use this feature in my current use-case, whenever I have tested this, I found it is miles behind existing solutions.
  • While searching among messages and files was a pain, the search functionality could definitely be improved and advanced filters or possibly indexing could be added to the search functionality.
Read full review
Likelihood to Renew
Atlassian
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review
Mattermost
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review
Usability
Atlassian
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review
Mattermost
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review
Reliability and Availability
Atlassian
I do not recall having outages or applications error so far, very reliable and available.
Read full review
Mattermost
No answers on this topic
Performance
Atlassian
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Read full review
Mattermost
No answers on this topic
Support Rating
Atlassian
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review
Mattermost
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review
Implementation Rating
Atlassian
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Read full review
Mattermost
This went as expected. No surprises or major hurdles.
Read full review
Alternatives Considered
Atlassian
We used to use Google Drive to store all of our documentation, but it is disconnected from our every day working environment and it was easy to lose documents and become disorganized within the broad drive environment. [Atlassian] Confluence has kept us more organized and its tight coupling with Jira has made documents more accessible and more likely to be kept up to date.
Read full review
Mattermost
I feel slack is a bit more difficult to use overall than Mattermost. Mattermost makes the tasks of communicating across departments and team members easier, as well as giving the ability to share information via hyper links, attachments, and other forms of communication among every body here. Also, easier user interface
Read full review
Scalability
Atlassian
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review
Mattermost
No answers on this topic
Return on Investment
Atlassian
  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Read full review
Mattermost
  • The platform is adaptive to storage data center outages in case our cloud storage provider goes away, Mattermost still works with our local database. However, files couldn't be shared. We can switch storage to local temporarily; that's a benefit. Later it all syncs up to main storage.
  • When our team switched to Mattermost from paid solutions, we had much savings and access to unlimited past messages and storage quota (we use our cloud storage provider)
  • We have better visibility of our tools and other products running adjacent to Mattermost due to integration capability. We use it for notifications/ updates sent from other products.
Read full review
ScreenShots

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.