Top Rated
689 Ratings
508 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
Top Rated
689 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Smartsheet ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.7

Atlassian Jira Align

77%
8.1

Smartsheet

81%
Smartsheet ranks higher in 9/14 features

Task Management

9.0
90%
21 Ratings
8.4
84%
118 Ratings

Resource Management

8.1
81%
21 Ratings
7.8
78%
101 Ratings

Gantt Charts

7.7
77%
15 Ratings
8.6
86%
101 Ratings

Scheduling

7.6
76%
17 Ratings
8.7
87%
103 Ratings

Workflow Automation

6.7
67%
16 Ratings
7.7
77%
92 Ratings

Team Collaboration

9.5
95%
21 Ratings
8.5
85%
114 Ratings

Support for Agile Methodology

9.3
93%
20 Ratings
7.7
77%
74 Ratings

Support for Waterfall Methodology

5.8
58%
13 Ratings
7.7
77%
71 Ratings

Document Management

6.7
67%
17 Ratings
7.8
78%
93 Ratings

Email integration

7.6
76%
17 Ratings
8.2
82%
92 Ratings

Mobile Access

5.6
56%
14 Ratings
7.5
75%
88 Ratings

Timesheet Tracking

8.4
84%
15 Ratings
8.3
83%
57 Ratings

Change request and Case Management

8.4
84%
19 Ratings
8.7
87%
61 Ratings

Budget and Expense Management

8.0
80%
11 Ratings
8.2
82%
67 Ratings

Professional Services Automation

8.0

Atlassian Jira Align

80%
8.6

Smartsheet

86%
Smartsheet ranks higher in 3/4 features

Quotes/estimates

8.3
83%
12 Ratings
8.3
83%
38 Ratings

Invoicing

7.2
72%
12 Ratings
9.0
90%
30 Ratings

Project & financial reporting

8.6
86%
14 Ratings
8.1
81%
53 Ratings

Integration with accounting software

8.0
80%
8 Ratings
9.1
91%
28 Ratings

Attribute Ratings

  • Atlassian Jira Align is rated higher in 1 area: Likelihood to Recommend
  • Smartsheet is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
  • Atlassian Jira Align and Smartsheet are tied in 1 area: Implementation Rating

Likelihood to Recommend

8.8

Atlassian Jira Align

88%
21 Ratings
8.0

Smartsheet

80%
139 Ratings

Likelihood to Renew

9.6

Atlassian Jira Align

96%
2 Ratings
10.0

Smartsheet

100%
24 Ratings

Usability

6.6

Atlassian Jira Align

66%
2 Ratings
8.6

Smartsheet

86%
12 Ratings

Performance

Atlassian Jira Align

N/A
0 Ratings
10.0

Smartsheet

100%
2 Ratings

Support Rating

7.0

Atlassian Jira Align

70%
21 Ratings
8.1

Smartsheet

81%
90 Ratings

Online Training

Atlassian Jira Align

N/A
0 Ratings
7.0

Smartsheet

70%
1 Rating

Implementation Rating

10.0

Atlassian Jira Align

100%
1 Rating
10.0

Smartsheet

100%
18 Ratings

Vendor post-sale

9.0

Atlassian Jira Align

90%
1 Rating

Smartsheet

N/A
0 Ratings

Vendor pre-sale

9.0

Atlassian Jira Align

90%
1 Rating

Smartsheet

N/A
0 Ratings

Likelihood to Recommend

Atlassian

The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
Read full review

Smartsheet

There were new vendors who needed to submit their documents by the sales department for legal and Risk department for reviewing and checking the validity of the documents, The way of escalation and attaching the documents and the vendor's data was well suited to be done through the smart sheet. As the sales use smart sheet tickets for submitting the vendor's details and attaching the documents. Through the Smartsheet automation process, a notification mail was sent to the legal and risk department for reviewing and the tickets were assigned already to the admins for validating . After the admin's review and tick mark on the check box of reviewing in the smart sheet which was customized than when its clicked send automated emails to the supervisors for approval, Then after the supervisor's approval, an automated mail was sent to the sales team for completing approval of the vendor. All of these scenarios and hierarchy did because of Smartsheet.
Read full review

Pros

Atlassian

  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
Read full review

Smartsheet

  • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
  • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
  • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
Read full review

Cons

Atlassian

  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Read full review

Smartsheet

  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Read full review

Pricing Details

Atlassian Jira Align

Starting Price

$0 per year

Editions & Modules

Atlassian Jira Align editions and modules pricing
EditionModules
Starting Price$27,000.001
Maximum Price$3,987,600.002

Footnotes

  1. per year
  2. per year

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Smartsheet

Starting Price

$0

Editions & Modules

Smartsheet editions and modules pricing
EditionModules
Individual141
Business252
EnterpriseContact Sales3
PremierContact Sales4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Atlassian

There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
Read full review

Smartsheet

It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Read full review

Usability

Atlassian

Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
Read full review

Smartsheet

Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Read full review

Support Rating

Atlassian

Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
Read full review

Smartsheet

I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Read full review

Implementation Rating

Atlassian

No answers on this topic

Smartsheet

It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Read full review

Alternatives Considered

Atlassian

Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
Read full review

Smartsheet

Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Read full review

Return on Investment

Atlassian

  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
Read full review

Smartsheet

  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Read full review

Add comparison