Axero vs. PanTerra Networks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axero
Score 9.2 out of 10
N/A
Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.
$49
per month
PanTerra Networks
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Pricing
AxeroPanTerra Networks
Editions & Modules
No answers on this topic
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
Offerings
Pricing Offerings
AxeroPanTerra Networks
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAxero tailors your investment to meet your unique needs. Custom pricing and volume discounting available. Contact Axero for details.30% discount on pricing on all seat types.
More Pricing Information
Features
AxeroPanTerra Networks
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
9.1
1 Ratings
12% above category average
High quality audio00 Ratings9.11 Ratings
High quality video00 Ratings9.11 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
7.7
2 Ratings
1% below category average
Desktop sharing00 Ratings7.72 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
8.2
1 Ratings
3% above category average
Calendar integration00 Ratings8.21 Ratings
Meeting initiation00 Ratings8.21 Ratings
Record meetings / events00 Ratings8.21 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
9.1
1 Ratings
17% above category average
User authentication00 Ratings9.11 Ratings
Participant roles & permissions00 Ratings9.11 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
8.7
3 Ratings
7% above category average
Hosted PBX00 Ratings9.13 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.53 Ratings
Directory of employee names00 Ratings8.62 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
8.0
3 Ratings
1% below category average
Answering rules00 Ratings8.23 Ratings
Call recording00 Ratings8.62 Ratings
Call park00 Ratings8.23 Ratings
Call screening00 Ratings7.83 Ratings
Message alerts00 Ratings8.62 Ratings
Business SMS/External Messaging00 Ratings4.02 Ratings
Online Fax00 Ratings9.13 Ratings
Voicemail Transcription00 Ratings9.11 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
7.7
2 Ratings
8% below category average
Mobile app for iOS00 Ratings8.22 Ratings
Mobile app for Android00 Ratings7.31 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Axero
-
Ratings
PanTerra Networks
8.7
4 Ratings
13% above category average
Centralized communications management00 Ratings8.62 Ratings
Team messaging00 Ratings8.13 Ratings
Team document sharing00 Ratings9.11 Ratings
Call and meeting analytics00 Ratings9.11 Ratings
Best Alternatives
AxeroPanTerra Networks
Small Businesses
Concrete CMS
Concrete CMS
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Workvivo
Workvivo
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Workvivo
Workvivo
Score 9.3 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AxeroPanTerra Networks
Likelihood to Recommend
9.0
(7 ratings)
9.7
(61 ratings)
Likelihood to Renew
9.1
(2 ratings)
8.1
(5 ratings)
Usability
8.2
(1 ratings)
8.2
(2 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
9.8
(59 ratings)
Implementation Rating
9.1
(2 ratings)
9.7
(57 ratings)
User Testimonials
AxeroPanTerra Networks
Likelihood to Recommend
Axero Solutions
Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Read full review
PanTerra
PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.
Read full review
Pros
Axero Solutions
  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
Read full review
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
Read full review
Cons
Axero Solutions
  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
Read full review
PanTerra
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
Read full review
Likelihood to Renew
Axero Solutions
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Read full review
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
Read full review
Usability
Axero Solutions
This rating has a caveat - there is always room for improvement, and this team gets it. You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research. Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want. The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you. This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
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PanTerra
Great quality
Read full review
Reliability and Availability
Axero Solutions
Never any problems. Quite impressed
Read full review
PanTerra
No answers on this topic
Performance
Axero Solutions
Works in real time.
Read full review
PanTerra
No answers on this topic
Support Rating
Axero Solutions
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Read full review
PanTerra
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
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Implementation Rating
Axero Solutions
I found the system to be very flexible and the Communifire team very supportive in helping me identify solutions for my goals.
Read full review
PanTerra
The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.
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Alternatives Considered
Axero Solutions
We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
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PanTerra
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
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Return on Investment
Axero Solutions
  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
Read full review
PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
Read full review
ScreenShots

Axero Screenshots

Screenshot of Mobile intranetScreenshot of Knowledge managementScreenshot of Recognition

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.