What users are saying about
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Top Rated
248 Ratings
20 Ratings

BambooHR

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Top Rated
248 Ratings
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Score 8.5 out of 100
20 Ratings
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Score 6.6 out of 100

Feature Set Ratings

  • BambooHR ranks higher in 11 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Performance and Goals, Performance Management, Succession Planning, Recruiting / ATS

Human Resource Management

8.3

BambooHR

83%
4.9

Epicor HCM

49%
BambooHR ranks higher in 6/7 features

Employee demographic data

8.3
83%
62 Ratings
5.0
50%
8 Ratings

Employment history

9.0
90%
68 Ratings
6.0
60%
8 Ratings

Job profiles and administration

8.7
87%
68 Ratings
5.0
50%
7 Ratings

Workflow for transfers, promotions, pay raises, etc.

8.3
83%
61 Ratings
4.0
40%
8 Ratings

Organizational charting

8.0
80%
66 Ratings
2.0
20%
4 Ratings

Organization and location management

8.3
83%
61 Ratings
4.0
40%
7 Ratings

Compliance data (COBRA, OSHA, etc.)

7.5
75%
40 Ratings
8.1
81%
3 Ratings

Payroll Management

8.4

BambooHR

84%
6.9

Epicor HCM

69%
BambooHR ranks higher in 7/7 features

Pay calculation

8.3
83%
35 Ratings
6.1
61%
3 Ratings

Support for external payroll vendors

8.2
82%
30 Ratings
7.2
72%
6 Ratings

Off-cycle/On-Demand payment

8.6
86%
15 Ratings
N/A
0 Ratings

Benefit plan administration

8.0
80%
41 Ratings
5.5
55%
6 Ratings

Direct deposit files

8.4
84%
41 Ratings
7.6
76%
4 Ratings

Salary revision and increment management

8.6
86%
42 Ratings
6.7
67%
5 Ratings

Reimbursement management

8.8
88%
22 Ratings
8.0
80%
1 Rating

Leave and Attendance Management

9.1

BambooHR

91%
6.3

Epicor HCM

63%
BambooHR ranks higher in 3/3 features

Approval workflow

9.4
94%
67 Ratings
6.0
60%
5 Ratings

Balance details

9.1
91%
59 Ratings
6.0
60%
6 Ratings

Annual carry-forward and encashment

8.6
86%
52 Ratings
7.0
70%
4 Ratings

Employee Self Service

8.6

BambooHR

86%
7.4

Epicor HCM

74%
BambooHR ranks higher in 5/5 features

View and generate pay and benefit information

9.0
90%
47 Ratings
7.0
70%
6 Ratings

Update personal information

9.0
90%
74 Ratings
8.0
80%
7 Ratings

View company policy documentation

8.7
87%
60 Ratings
8.0
80%
5 Ratings

Employee recognition

7.2
72%
52 Ratings
7.0
70%
1 Rating

View job history

9.2
92%
69 Ratings
7.0
70%
5 Ratings

Asset Management

8.4

BambooHR

84%
7.1

Epicor HCM

71%
BambooHR ranks higher in 1/1 features

Tracking of all physical assets

8.4
84%
32 Ratings
7.1
71%
3 Ratings

HR Reporting

7.6

BambooHR

76%
6.7

Epicor HCM

67%
BambooHR ranks higher in 3/3 features

Report builder

7.7
77%
53 Ratings
7.0
70%
8 Ratings

Pre-built reports

7.9
79%
52 Ratings
7.0
70%
8 Ratings

Ability to combine HR data with external data

7.3
73%
44 Ratings
6.0
60%
7 Ratings

Onboarding

8.1

BambooHR

81%
6.5

Epicor HCM

65%
BambooHR ranks higher in 2/2 features

New hire portal

8.2
82%
55 Ratings
7.0
70%
2 Ratings

Manager tracking tools

8.0
80%
53 Ratings
6.0
60%
2 Ratings

Performance and Goals

8.1

BambooHR

81%
6.0

Epicor HCM

60%
BambooHR ranks higher in 4/4 features

Corporate goal setting

8.1
81%
33 Ratings
6.0
60%
2 Ratings

Individual goal setting

8.5
85%
38 Ratings
6.0
60%
3 Ratings

Line-of sight-visibility

8.2
82%
29 Ratings
6.0
60%
2 Ratings

Performance tracking

7.8
78%
34 Ratings
6.0
60%
3 Ratings

Performance Management

8.0

BambooHR

80%
5.8

Epicor HCM

58%
BambooHR ranks higher in 5/5 features

Performance plans

7.9
79%
39 Ratings
6.0
60%
3 Ratings

Performance improvement plans

8.1
81%
38 Ratings
6.0
60%
2 Ratings

Review status tracking

7.8
78%
39 Ratings
6.0
60%
3 Ratings

Review reminders

8.4
84%
41 Ratings
6.0
60%
3 Ratings

Multiple review frequency

7.9
79%
36 Ratings
5.0
50%
2 Ratings

Succession Planning

7.8

BambooHR

78%
6.0

Epicor HCM

60%
BambooHR ranks higher in 4/4 features

Create succession plans/pools

7.8
78%
23 Ratings
N/A
0 Ratings

Candidate ranking

7.9
79%
27 Ratings
6.5
65%
2 Ratings

Candidate search

7.8
78%
27 Ratings
5.5
55%
2 Ratings

Candidate development

7.9
79%
24 Ratings
N/A
0 Ratings

Recruiting / ATS

8.1

BambooHR

81%
5.3

Epicor HCM

53%
BambooHR ranks higher in 7/7 features

Job Requisition Management

8.0
80%
32 Ratings
6.0
60%
3 Ratings

Company Website Posting

8.3
83%
36 Ratings
5.0
50%
2 Ratings

Publish to Social Media

7.6
76%
33 Ratings
N/A
0 Ratings

Job Search Site Posting

8.4
84%
33 Ratings
5.0
50%
1 Rating

Duplicate Candidate Prevention

7.4
74%
29 Ratings
5.0
50%
2 Ratings

Applicant Tracking

8.2
82%
40 Ratings
6.0
60%
3 Ratings

Notifications and Alerts

8.7
87%
42 Ratings
5.0
50%
3 Ratings

Attribute Ratings

  • BambooHR is rated higher in 6 areas: Likelihood to Recommend, Usability, Availability, Support Rating, Implementation Rating, Product Scalability
  • BambooHR and Epicor HCM are tied in 2 areas: Likelihood to Renew, Performance

Likelihood to Recommend

8.9

BambooHR

89%
80 Ratings
5.0

Epicor HCM

50%
11 Ratings

Likelihood to Renew

10.0

BambooHR

100%
3 Ratings
10.0

Epicor HCM

100%
2 Ratings

Usability

9.1

BambooHR

91%
3 Ratings
7.0

Epicor HCM

70%
2 Ratings

Availability

10.0

BambooHR

100%
1 Rating
9.0

Epicor HCM

90%
2 Ratings

Performance

9.0

BambooHR

90%
1 Rating
9.0

Epicor HCM

90%
4 Ratings

Support Rating

8.4

BambooHR

84%
26 Ratings
1.0

Epicor HCM

10%
8 Ratings

In-Person Training

BambooHR

N/A
0 Ratings
10.0

Epicor HCM

100%
1 Rating

Online Training

10.0

BambooHR

100%
1 Rating

Epicor HCM

N/A
0 Ratings

Implementation Rating

10.0

BambooHR

100%
2 Ratings
7.1

Epicor HCM

71%
6 Ratings

Product Scalability

10.0

BambooHR

100%
1 Rating
8.6

Epicor HCM

86%
3 Ratings

Vendor post-sale

BambooHR

N/A
0 Ratings
10.0

Epicor HCM

100%
1 Rating

Vendor pre-sale

BambooHR

N/A
0 Ratings
10.0

Epicor HCM

100%
1 Rating

Likelihood to Recommend

BambooHR

Overall BambooHr has excelled in satisfying our needs. It performs well as a one-stop-shop for HR challenges. It has benefitted us as an excellent repository for personnel information both in processing prospective and new hires, as well as existing employees. It provides a fairly simple, but [the] straightforward system for managing and using time off. Some areas do need some work, however. There is no ability to set up a default set of time-off types/accruals for a new hire, which means this has to be done manually for each new employee. This creates a lot of opportunities for human error. It also has a very opaque and unhelpful API when it comes to the management of the time data; Whereas the rest of the API is exceptional. Lastly, the ability to request time off only allows for a flat number of hours in a day; it doesn't allow the employee to request specific times. As a result, we rely on the employee and manager to communicate the time successfully in the notes field. There is a big difference between arriving 1 hour late, leaving 1 hour early, and stepping out for an extended lunch.
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Epicor Software

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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Pros

BambooHR

  • BambooHR has a top-notch electronic onboarding process. It is fully customizable and works very well with applicants of all technological capabilities. Onboarding allows you to add every step the new employee and the business partners must complete through timed, dated, notifications, digital documents, e-signatures, and a back-end administrative ability to follow up.
  • BambooHR has good applicant tracking system. They currently integrate with indeed and ZipRecruiter. However, it is easy to create links for other platforms with the ability to distinguish where you are getting recruiting traction. In addition the ability to rate, and communicate about an applicant is confidential between the hiring managers and HR. Also, there is an easy way to create a candidate pool of eligible candidates for later passive recruiting, that is called Talent Pools.
  • BambooHR has a unique feature called Announcements. This function allows various announcements to go out via email, through the application, or a combination of both to directed target audiences or the entire company.
  • BambooHR also sends out announcements (customizable) on every new hire. This allows folks to see who is starting and learn a bit about them before they meet them.
  • BambooHR has a great function for tracking time by the task or job. This is great for tracking productivity gaps for administrative positions or job costing for positions that have billable hours.
  • BambooHR also has easy to organize digital documents. You can easily upload documents via drop and drag. Documents can be added to folders and then downloaded later if an employee terminates.
  • Goal in performance management are very good, they follow the SMART methodology but there is no way to attach them to a performance review. They do allow the employee to adjust using a slide bar and you can attach people to a goal. In addition it notifies the supervisor but you cannot shut off notifications.
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Epicor Software

  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
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Epicor Software

  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
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Pricing Details

BambooHR

Starting Price

$59 per month

Editions & Modules

BambooHR editions and modules pricing
EditionModules
12 Employees$991

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional Call for Quote

Additional Details

After 12 employees, each additional employee is $8.25 each. To run payroll for employees is an additional $75 a month for $10 employees, with each additional employee being $4.25. Adding performance management is $4.25 a month and tracking features are $3.00 a month.

Epicor HCM

Starting Price

Editions & Modules

Epicor HCM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    BambooHR

    We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
    Read full review

    Epicor Software

    I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
    Read full review

    Usability

    BambooHR

    Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
    Read full review

    Epicor Software

    Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
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    Reliability and Availability

    BambooHR

    Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
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    Epicor Software

    The product was always available.
    Read full review

    Performance

    BambooHR

    I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
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    Epicor Software

    The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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    Support Rating

    BambooHR

    Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
    Read full review

    Epicor Software

    There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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    In-Person Training

    BambooHR

    No answers on this topic

    Epicor Software

    We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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    Online Training

    BambooHR

    The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
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    Epicor Software

    No answers on this topic

    Implementation Rating

    BambooHR

    it was very easy to sign up, quick and we could use the site very quickly as well.
    Read full review

    Epicor Software

    As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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    Alternatives Considered

    BambooHR

    I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
    Read full review

    Epicor Software

    Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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    Scalability

    BambooHR

    There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
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    Epicor Software

    Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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    Return on Investment

    BambooHR

    • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
    • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
    Read full review

    Epicor Software

    • I have seen customers go from a paper based system to Epicor and it allows for a much faster way to access, modify and share information, leading to reduced time chasing information around and allowing time other more pressing HR matters.
    • Makes audits much easier as all items are stored in one system rather than in separate files (often times in separate locations).
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    Screenshots

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