What users are saying about
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175 Ratings
17 Ratings

BambooHR

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175 Ratings
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Score 8.6 out of 100
17 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

BambooHR

If you are managing a small/medium-sized organization with up to 500 employees, BambooHR is a great utility. It will automate the entire recruitment and selection process, make time tracking benefit administration highly efficient, and enhance the integrity of annual performance appraisals. It will eliminate nearly all kinds of unnecessary record management and paperwork. All the information about an employee can be accessed at any time of the day. However, for a large organization, the HRIS can erect virtual walls among employees and make management of human resources a daunting task for the HR manager.
Anonymous | TrustRadius Reviewer

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BambooHR
8.5
Epicor HCM
4.9
Employee demographic data
BambooHR
8.7
Epicor HCM
5.0
Employment history
BambooHR
8.9
Epicor HCM
6.0
Job profiles and administration
BambooHR
8.6
Epicor HCM
5.0
Workflow for transfers, promotions, pay raises, etc.
BambooHR
8.4
Epicor HCM
4.0
Organizational charting
BambooHR
8.3
Epicor HCM
2.0
Organization and location management
BambooHR
8.4
Epicor HCM
4.0
Compliance data (COBRA, OSHA, etc.)
BambooHR
8.2
Epicor HCM
8.1

Payroll Management

BambooHR
8.7
Epicor HCM
6.9
Pay calculation
BambooHR
8.5
Epicor HCM
6.1
Support for external payroll vendors
BambooHR
8.7
Epicor HCM
7.2
Off-cycle/On-Demand payment
BambooHR
8.6
Epicor HCM
Benefit plan administration
BambooHR
9.0
Epicor HCM
5.5
Direct deposit files
BambooHR
8.8
Epicor HCM
7.6
Salary revision and increment management
BambooHR
8.8
Epicor HCM
6.7
Reimbursement management
BambooHR
8.6
Epicor HCM
8.0

Leave and Attendance Management

BambooHR
9.2
Epicor HCM
6.3
Approval workflow
BambooHR
9.3
Epicor HCM
6.0
Balance details
BambooHR
9.2
Epicor HCM
6.0
Annual carry-forward and encashment
BambooHR
9.0
Epicor HCM
7.0

Employee Self Service

BambooHR
8.8
Epicor HCM
7.4
View and generate pay and benefit information
BambooHR
8.8
Epicor HCM
7.0
Update personal information
BambooHR
9.0
Epicor HCM
8.0
View company policy documentation
BambooHR
8.7
Epicor HCM
8.0
Employee recognition
BambooHR
8.7
Epicor HCM
7.0
View job history
BambooHR
9.1
Epicor HCM
7.0

Asset Management

BambooHR
7.6
Epicor HCM
7.1
Tracking of all physical assets
BambooHR
7.6
Epicor HCM
7.1

HR Reporting

BambooHR
8.2
Epicor HCM
6.7
Report builder
BambooHR
8.2
Epicor HCM
7.0
Pre-built reports
BambooHR
8.1
Epicor HCM
7.0
Ability to combine HR data with external data
BambooHR
8.2
Epicor HCM
6.0

Onboarding

BambooHR
8.6
Epicor HCM
6.5
New hire portal
BambooHR
8.6
Epicor HCM
7.0
Manager tracking tools
BambooHR
8.6
Epicor HCM
6.0

Performance and Goals

BambooHR
8.2
Epicor HCM
6.0
Corporate goal setting
BambooHR
8.0
Epicor HCM
6.0
Individual goal setting
BambooHR
8.2
Epicor HCM
6.0
Line-of sight-visibility
BambooHR
8.1
Epicor HCM
6.0
Performance tracking
BambooHR
8.6
Epicor HCM
6.0

Performance Management

BambooHR
8.5
Epicor HCM
5.8
Performance plans
BambooHR
8.5
Epicor HCM
6.0
Performance improvement plans
BambooHR
8.3
Epicor HCM
6.0
Review status tracking
BambooHR
8.8
Epicor HCM
6.0
Review reminders
BambooHR
8.6
Epicor HCM
6.0
Multiple review frequency
BambooHR
8.3
Epicor HCM
5.0

Succession Planning

BambooHR
8.1
Epicor HCM
6.0
Create succession plans/pools
BambooHR
8.1
Epicor HCM
Candidate ranking
BambooHR
8.0
Epicor HCM
6.5
Candidate search
BambooHR
8.2
Epicor HCM
5.5
Candidate development
BambooHR
8.1
Epicor HCM

Recruiting / ATS

BambooHR
8.3
Epicor HCM
5.3
Job Requisition Management
BambooHR
8.3
Epicor HCM
6.0
Company Website Posting
BambooHR
8.2
Epicor HCM
5.0
Publish to Social Media
BambooHR
8.4
Epicor HCM
Job Search Site Posting
BambooHR
8.4
Epicor HCM
5.0
Duplicate Candidate Prevention
BambooHR
8.1
Epicor HCM
5.0
Applicant Tracking
BambooHR
8.2
Epicor HCM
6.0
Notifications and Alerts
BambooHR
8.7
Epicor HCM
5.0

Pros

BambooHR

  • Helps us prepare our payroll on time and do so in an error-free manner.
  • Implements ATS in our organization and this is crucial in growing our talented workforce.
  • It's stable, and all organizations from small to mid-sized are able to use it efficiently.
Martin Oliver | TrustRadius Reviewer

Epicor HCM

  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
Cheryl Atkins | TrustRadius Reviewer

Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
Anonymous | TrustRadius Reviewer

Epicor HCM

  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BambooHR

BambooHR 10.0
Based on 2 answers
We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
Kendra Zondervan | TrustRadius Reviewer

Epicor HCM

Epicor HCM 10.0
Based on 2 answers
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
Amy Stuart, HRIP | TrustRadius Reviewer

Usability

BambooHR

BambooHR 9.3
Based on 3 answers
Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
Chris Edwards | TrustRadius Reviewer

Epicor HCM

Epicor HCM 7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller | TrustRadius Reviewer

Reliability and Availability

BambooHR

BambooHR 10.0
Based on 1 answer
Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Anonymous | TrustRadius Reviewer

Epicor HCM

Epicor HCM 9.0
Based on 2 answers
The product was always available.
Amy Stuart, HRIP | TrustRadius Reviewer

Performance

BambooHR

BambooHR 9.0
Based on 1 answer
I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Anonymous | TrustRadius Reviewer

Epicor HCM

Epicor HCM 9.0
Based on 4 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP | TrustRadius Reviewer

Support Rating

BambooHR

BambooHR 8.4
Based on 28 answers
Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

Epicor HCM

Epicor HCM 1.0
Based on 8 answers
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
Anonymous | TrustRadius Reviewer

In-Person Training

BambooHR

No score
No answers yet
No answers on this topic

Epicor HCM

Epicor HCM 10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP | TrustRadius Reviewer

Online Training

BambooHR

BambooHR 10.0
Based on 1 answer
The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
Anonymous | TrustRadius Reviewer

Epicor HCM

No score
No answers yet
No answers on this topic

Implementation Rating

BambooHR

BambooHR 10.0
Based on 2 answers
it was very easy to sign up, quick and we could use the site very quickly as well.
Anonymous | TrustRadius Reviewer

Epicor HCM

Epicor HCM 7.1
Based on 6 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BambooHR

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
Hayden Anderson | TrustRadius Reviewer

Epicor HCM

Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
Anonymous | TrustRadius Reviewer

Scalability

BambooHR

BambooHR 10.0
Based on 1 answer
There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Anonymous | TrustRadius Reviewer

Epicor HCM

Epicor HCM 8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist | TrustRadius Reviewer

Return on Investment

BambooHR

  • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
  • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
Anonymous | TrustRadius Reviewer

Epicor HCM

  • I have seen customers go from a paper based system to Epicor and it allows for a much faster way to access, modify and share information, leading to reduced time chasing information around and allowing time other more pressing HR matters.
  • Makes audits much easier as all items are stored in one system rather than in separate files (often times in separate locations).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BambooHR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Call for Quote*

* company size

Epicor HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BambooHR
8.8
Epicor HCM
5.0

Likelihood to Renew

BambooHR
10.0
Epicor HCM
10.0

Usability

BambooHR
9.3
Epicor HCM
7.0

Reliability and Availability

BambooHR
10.0
Epicor HCM
9.0

Performance

BambooHR
9.0
Epicor HCM
9.0

Support Rating

BambooHR
8.4
Epicor HCM
1.0

In-Person Training

BambooHR
Epicor HCM
10.0

Online Training

BambooHR
10.0
Epicor HCM

Implementation Rating

BambooHR
10.0
Epicor HCM
7.1

Scalability

BambooHR
10.0
Epicor HCM
8.6

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