What users are saying about
18 Ratings
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Top Rated
77 Ratings
18 Ratings
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Score 9 out of 100

Playvox

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Top Rated
77 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Beeline VMS

[Beeline VMS is well suited for] MSP's monitoring a contingent workforce. Could have a cheaper option for agencies to use on a sweeping basis with their clients. As some still use excel sheets and emails for contractors to submit their time. So having solutions for that level of service
Anonymous | TrustRadius Reviewer

Playvox

It is perfect for a company that works online, and conducts customer service through any CPM systems, since it can easily integrate into any of them. It is very convenient when evaluating chat calls that are made of course online. On the other hand, its analytical functions will allow you to monitor the company's agents, track progress or regression, and identify problems to solve.
Diana Kalikanova | TrustRadius Reviewer

Pros

Beeline VMS

  • Helps in managing the time-sheet approvals.
  • Helps in checking and responding back to the interview schedules.
  • The system is easy to navigate through the options available.
Anonymous | TrustRadius Reviewer

Playvox

  • Pairs well with Zendesk. The tickets feed in throughout the day allowing us to spot check daily and provide quick feedback to the agents. The addon in Zendesk also allows other managers to see if a ticket has already been graded when they are looking at it so it doesn't waste time escalating tickets that have already been handled.
  • Reporting. The reporting in Zendesk has removed the need to use Excel to create our own reports. We are able to quickly pull the reports we need to send to other departments, or our offshore managers for any time range. This is an ability we didn't have before Playvox.
  • Coaching - Being able to track coaching and feedback in an easy to use format that multiple people can see has been a great help. Sometimes as upper management you don't get to see all the coaching that goes on but Playvox makes it easy to review coaching sessions that have happened, and also measure to outcome of those coaching sessions.
Anonymous | TrustRadius Reviewer

Cons

Beeline VMS

  • Finding existing candidates who have profiles within Beeline
  • Adding/removing/editing specific job categories to candidates - I often had to create two separate profiles for the same person when submitting them to different jobs within Beeline
  • Beeline integration with third-party Applicant Tracking Systems (such as Bullhorn ATS)
Anonymous | TrustRadius Reviewer

Playvox

  • Playvox is user-friendly and easy to search. However, I feel like having a list of all the documents available to you to review in a more obvious place would be helpful.
  • Playvox used to send notifications to my email. I no longer receive these. I miss this feature as it was a good way to always make sure I am up to date and know when there is a notification or I have a new evaluation.
  • Playvox could add a very helpful tool in notifying users when a document they have access to has been updated. Sometimes a company will update a policy or verbiage and it would be good to know right away because sometimes we aren’t always told.
Fallon Penrod | TrustRadius Reviewer

Likelihood to Renew

Beeline VMS

Beeline VMS 6.0
Based on 1 answer
No answer on this topic is available.

Playvox

Playvox 9.0
Based on 2 answers
It's an excellent tool that makes our support team better and happier. Playvox support is also extremely responsive and helpful.
Sarah Holdgrafer | TrustRadius Reviewer

Usability

Beeline VMS

Beeline VMS 7.0
Based on 1 answer
I think Beeline is one of the best tools, I like Fieldglass the best but beeline comes in a close 2nd. Beeline is easy to navigate around for most things, it is a little difficult to find some information however most of the time it is pretty easy and nice to use
Anonymous | TrustRadius Reviewer

Playvox

Playvox 9.6
Based on 2 answers
Playvox is so user friendly for both the person creating the platform and the agents using the platform to read their reviews, look at training documents and turning in their karma points.
Chrissie Nelms | TrustRadius Reviewer

Reliability and Availability

Beeline VMS

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
It is working properly
Anonymous | TrustRadius Reviewer

Performance

Beeline VMS

No answers on this topic

Playvox

well I'm a playvox user since 2019 and I don't remember when I had an issues with it's speed or performance
Anonymous | TrustRadius Reviewer

Support Rating

Beeline VMS

Beeline VMS 10.0
Based on 1 answer
Happy with overall support from the representative. They do a great job!
Anonymous | TrustRadius Reviewer

Playvox

Playvox 8.7
Based on 3 answers
I gave this rating because we never really have any issues with the program. Team Managers, Chat Assists and others are there for assistance if something should go wrong, but reaching out to the Playvox support is something I have never experienced. I have never seen it crash, nor have any issues that required me to contact support for assistance.
Shauna Stermer | TrustRadius Reviewer

Implementation Rating

Beeline VMS

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
Well I think it works
Anonymous | TrustRadius Reviewer

Alternatives Considered

Beeline VMS

Again, I didn't select Beeline, our clients did. But in comparing these products from a user perspective, I would rank Beeline about on par with the rest. IQNavigator and Fieldglass are probably the best ones, and Covendis is by far the worst. The rest are fairly similar, and all have many of the same issues. Most companies don't take the time (or the VMS doesn't allow them) to simplify the software for use. There are always a ton of unnecessary and unused features that are required to fill out, or require clicking through, and it honestly wastes a ton of time. I will say, though, that I have used Fieldglass for more than one client, and it is the easiest, every time.
Elias Cobb | TrustRadius Reviewer

Playvox

Playvox is by far superior to both of these platforms, by a wide margin. Stella Connect is a mess to use reporting wise and Scorebuddy is so basic it looks like an early 2000s school project. I wouldn't go back to either of them and would stick with Playvox if it were all up to me to decide.
Mihail Marinov | TrustRadius Reviewer

Scalability

Beeline VMS

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
playvox is one of the used platform in my department which is working properly in any time that's why I rate it
Anonymous | TrustRadius Reviewer

Return on Investment

Beeline VMS

  • N/A - to my knowledge, we did not pay for our Beeline VMS use, it was included as part of our agreement with Amazon's Contingent Workforce Program.
Anonymous | TrustRadius Reviewer

Playvox

  • It has been very favorable since our BPO has been recognized for the quality of our agents.
  • Coaching sessions are very dynamic and agents can complete them in a few moments according to their availability.
  • It helps us to capture the weaknesses and strengths by providing process refreshment.
Gretty Gutierrez | TrustRadius Reviewer

Screenshots

Pricing Details

Beeline VMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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