Bugzilla vs. Pivotal Tracker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bugzilla
Score 7.7 out of 10
N/A
N/AN/A
Pivotal Tracker
Score 7.6 out of 10
N/A
Pivotal Tracker is a project management program primarily for software developers. It is built from the ground up to facilitate the agile development cycle, and is optimized for structuring projects in sprints, or “stories.” The solution is now owned and supported by VMware, and is part of the Pivotal / Tanzu product line up.N/A
Pricing
BugzillaPivotal Tracker
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BugzillaPivotal Tracker
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BugzillaPivotal Tracker
Considered Both Products
Bugzilla
Chose Bugzilla
We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but …
Pivotal Tracker
Chose Pivotal Tracker
I have also used Trello and JIRA. A small company with only a couple of projects may be best suited with Trello due to its cost and simplicity, whereas JIRA may be better suited for a large company that can afford a dedicated JIRA manager, due to its complex configurations and …
Top Pros
Top Cons
Best Alternatives
BugzillaPivotal Tracker
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Craft
Craft
Score 8.9 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.0 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
Planview AgilePlace
Planview AgilePlace
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BugzillaPivotal Tracker
Likelihood to Recommend
7.7
(18 ratings)
8.0
(32 ratings)
Likelihood to Renew
6.0
(10 ratings)
10.0
(1 ratings)
Usability
9.0
(3 ratings)
6.0
(1 ratings)
Availability
9.0
(3 ratings)
-
(0 ratings)
Performance
8.0
(2 ratings)
-
(0 ratings)
Support Rating
5.1
(3 ratings)
8.0
(9 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BugzillaPivotal Tracker
Likelihood to Recommend
Open Source
Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
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VMware by Broadcom
The UI of the Pivotal tracker is really beautiful and amazing, which looks trivial, but we have it open all the time, so it's nice for us. In Pivotal tracker for me its very Easy to create tasks or stories anytime without facing any problems. Pivotal tracker provides us a ton of features to track the tasks and manage a team and the projects. Pivotal tracker allows for a entire team to be on the same page of the tool in regards to where is the project right now, right status of every task, what is being worked on and by whom.
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Pros
Open Source
  • Open source! No license fee involved, no limit to the number of licenses.
  • Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
  • Includes all the core features/fields that are needed to log a software bug/issue.
  • Multiple attachments are possible, supports various formats.
  • Good for reporting. Filtering mechanism lets you query bugs by various parameters.
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VMware by Broadcom
  • It's great for tracking milestones and reporting team velocity per sprint.
  • Maintaining a prioritized backlog that is sharable with different members of your team is relatively simple.
  • There's a free version of the product for up to 3 collaborators working on 2 projects and the starting price for larger packages is relatively low.
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Cons
Open Source
  • Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
  • Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.
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VMware by Broadcom
  • In-story task management is still a weak point. The ability to @mention users in tasks and mark tasks as 'in-progress' would go a long way.
  • Epics do not span projects. This becomes troublesome when scaling Pivotal Tracker's agile methodology to multiple teams.
  • Splitting stories is often confusing for team members as there is no concept of a 'parent' story with child stories that have split off of it. There are only two levels: Epic & Story.
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Likelihood to Renew
Open Source
For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.
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VMware by Broadcom
I love the simplicity, non-configurability, and price/performance of this tool. Hands down my favorite project management tool for agile.
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Usability
Open Source
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
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VMware by Broadcom
It works good enough. I didn't have many problems with that. The user interface is a bit confusing though. The team took some time to understand where some configurations were.
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Reliability and Availability
Open Source
I used it.
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VMware by Broadcom
No answers on this topic
Performance
Open Source
I like this rating.
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VMware by Broadcom
No answers on this topic
Support Rating
Open Source
Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need
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VMware by Broadcom
We've never had to request support in the 5 years I have been using it. A solid solution! Everything I have had questions about is on the website. New features are in their newsletter with more details on their website. Often I am using the new features within a few minutes of reading the article.
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In-Person Training
Open Source
I know it.
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VMware by Broadcom
No answers on this topic
Implementation Rating
Open Source
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
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VMware by Broadcom
No answers on this topic
Alternatives Considered
Open Source
We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.
Read full review
VMware by Broadcom
We have had employees in the past look at Drupal, and other open source project management tools to assist in our needs. Unfortunately each solution took too much time to implement, design and configure that we could not stop the work we were doing for clients to complete a full set up of a project tracker. Thankfully Pivotal is a predefined solution with no configuration needed. Simply input your projects, design your Stories with Tasks and begin your tracking.
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Scalability
Open Source
I used it
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VMware by Broadcom
No answers on this topic
Return on Investment
Open Source
  • It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
  • We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
  • Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.
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VMware by Broadcom
  • Time is money with development and a lot of things can fall through the cracks. Having a good system for making sure you're building the most relevant product for customers is really important so it was well worth it for us.
  • The process we used worked for us and it helped us streamline our development which reduced a lot of things falling through the cracks and headaches. I'm sure there are other products that can do the same job just as effectively but Pivotal Tracker worked well for us.
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