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Top Rated
283 Ratings

Cisco Jabber

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Top Rated
283 Ratings
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Score 8.2 out of 100
Top Rated
125 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Cisco Unified Communications Manager (Call Manager)
Task Management
Cisco Jabber
8.2
Cisco Unified Communications Manager (Call Manager)
Gantt Charts
Cisco Jabber
5.0
Cisco Unified Communications Manager (Call Manager)
Scheduling
Cisco Jabber
6.8
Cisco Unified Communications Manager (Call Manager)
Workflow Automation
Cisco Jabber
6.1
Cisco Unified Communications Manager (Call Manager)
Mobile Access
Cisco Jabber
8.2
Cisco Unified Communications Manager (Call Manager)
Search
Cisco Jabber
7.8
Cisco Unified Communications Manager (Call Manager)
Visual planning tools
Cisco Jabber
4.3
Cisco Unified Communications Manager (Call Manager)

Communication

Cisco Jabber
6.4
Cisco Unified Communications Manager (Call Manager)
Chat
Cisco Jabber
8.6
Cisco Unified Communications Manager (Call Manager)
Notifications
Cisco Jabber
8.3
Cisco Unified Communications Manager (Call Manager)
Discussions
Cisco Jabber
7.2
Cisco Unified Communications Manager (Call Manager)
Surveys
Cisco Jabber
6.5
Cisco Unified Communications Manager (Call Manager)
Internal knowledgebase
Cisco Jabber
6.1
Cisco Unified Communications Manager (Call Manager)
Integrates with GoToMeeting
Cisco Jabber
4.7
Cisco Unified Communications Manager (Call Manager)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Cisco Unified Communications Manager (Call Manager)
Integrates with Outlook
Cisco Jabber
7.8
Cisco Unified Communications Manager (Call Manager)

File Sharing & Management

Cisco Jabber
6.9
Cisco Unified Communications Manager (Call Manager)
Versioning
Cisco Jabber
6.9
Cisco Unified Communications Manager (Call Manager)
Video files
Cisco Jabber
7.1
Cisco Unified Communications Manager (Call Manager)
Audio files
Cisco Jabber
7.4
Cisco Unified Communications Manager (Call Manager)
Document collaboration
Cisco Jabber
7.0
Cisco Unified Communications Manager (Call Manager)
Access control
Cisco Jabber
7.6
Cisco Unified Communications Manager (Call Manager)
Advanced security features
Cisco Jabber
7.5
Cisco Unified Communications Manager (Call Manager)
Integrates with Google Drive
Cisco Jabber
5.1
Cisco Unified Communications Manager (Call Manager)
Device sync
Cisco Jabber
6.7
Cisco Unified Communications Manager (Call Manager)

Cloud PBX

Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.9
Hosted PBX
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.5
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.0
User templates
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
6.6
Directory of employee names
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.8

Call Management

Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.6
Call recording
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.4
Call park
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
9.0
Call screening
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.2
Message alerts
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.3

VoIP system collaboration

Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.0
Video conferencing
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
7.5
Audio conferencing
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.2
Video screen sharing
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.2
Instant messaging
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.3

Mobile apps

Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for Android
Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
8.7

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Cisco Unified Communications Manager (Call Manager)
8.8

Likelihood to Renew

Cisco Jabber
9.9
Cisco Unified Communications Manager (Call Manager)
10.0

Usability

Cisco Jabber
9.0
Cisco Unified Communications Manager (Call Manager)
9.6

Support Rating

Cisco Jabber
8.6
Cisco Unified Communications Manager (Call Manager)
9.1

Implementation Rating

Cisco Jabber
Cisco Unified Communications Manager (Call Manager)
10.0

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