Cisco Jabber vs Cisco Unified Communications Manager (Call Manager)

What users are saying about

Try Webex for Free

Score 8.1 out of 10

Based on 424 reviews and ratings

Try Webex for Free

Score 9 out of 10

Based on 145 reviews and ratings

Feature Set Ratings

Project Management

6.5

Cisco Jabber

65%

Cisco Unified Communications Manager (Call Manager)

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 7/7 features

Task Management

7.2

72%

67 Ratings

N/A

0 Ratings

Gantt Charts

5.7

57%

10 Ratings

N/A

0 Ratings

Scheduling

7.1

71%

75 Ratings

N/A

0 Ratings

Workflow Automation

6.0

60%

17 Ratings

N/A

0 Ratings

Mobile Access

8.1

81%

117 Ratings

N/A

0 Ratings

Search

7.2

72%

107 Ratings

N/A

0 Ratings

Visual planning tools

4.1

41%

17 Ratings

N/A

0 Ratings

Communication

6.1

Cisco Jabber

61%

Cisco Unified Communications Manager (Call Manager)

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Chat

8.5

85%

145 Ratings

N/A

0 Ratings

Notifications

8.3

83%

145 Ratings

N/A

0 Ratings

Discussions

7.6

76%

123 Ratings

N/A

0 Ratings

Surveys

5.0

50%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

5.3

53%

20 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

4.0

40%

12 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

2.0

20%

12 Ratings

N/A

0 Ratings

Integrates with Outlook

7.8

78%

58 Ratings

N/A

0 Ratings

File Sharing & Management

6.6

Cisco Jabber

66%

Cisco Unified Communications Manager (Call Manager)

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Versioning

7.3

73%

67 Ratings

N/A

0 Ratings

Video files

6.7

67%

99 Ratings

N/A

0 Ratings

Audio files

7.5

75%

104 Ratings

N/A

0 Ratings

Document collaboration

7.2

72%

85 Ratings

N/A

0 Ratings

Access control

6.9

69%

31 Ratings

N/A

0 Ratings

Advanced security features

6.8

68%

33 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.0

50%

10 Ratings

N/A

0 Ratings

Device sync

5.7

57%

22 Ratings

N/A

0 Ratings

Cloud PBX

Cisco Jabber

Feature Set Not Supported

N/A

7.6

Cisco Unified Communications Manager (Call Manager)

76%

Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

Hosted PBX

N/A

0 Ratings

7.9

79%

18 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

6.8

68%

27 Ratings

User templates

N/A

0 Ratings

8.5

85%

36 Ratings

Call reports

N/A

0 Ratings

6.4

64%

35 Ratings

Directory of employee names

N/A

0 Ratings

8.7

87%

36 Ratings

Call Management

Cisco Jabber

Feature Set Not Supported

N/A

7.6

Cisco Unified Communications Manager (Call Manager)

76%

Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

8.8

88%

39 Ratings

Call recording

N/A

0 Ratings

6.8

68%

26 Ratings

Call park

N/A

0 Ratings

8.7

87%

35 Ratings

Call screening

N/A

0 Ratings

6.4

64%

32 Ratings

Message alerts

N/A

0 Ratings

7.5

75%

36 Ratings

VoIP system collaboration

Cisco Jabber

Feature Set Not Supported

N/A

8.1

Cisco Unified Communications Manager (Call Manager)

81%

Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

Video conferencing

N/A

0 Ratings

8.3

83%

27 Ratings

Audio conferencing

N/A

0 Ratings

8.0

80%

37 Ratings

Video screen sharing

N/A

0 Ratings

8.2

82%

14 Ratings

Instant messaging

N/A

0 Ratings

8.0

80%

17 Ratings

Mobile apps

Cisco Jabber

Feature Set Not Supported

N/A

7.9

Cisco Unified Communications Manager (Call Manager)

79%

Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

7.9

79%

23 Ratings

Mobile app for Android

N/A

0 Ratings

7.8

78%

21 Ratings

Attribute Ratings

Cisco Jabber is rated higher in 1 area: Usability
Cisco Unified Communications Manager (Call Manager) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Cisco Jabber

81%

153 Ratings

8.9

Cisco Unified Communications Manager (Call Manager)

89%

42 Ratings

Cisco Jabber

56%

6 Ratings

10.0

Cisco Unified Communications Manager (Call Manager)

100%

1 Rating

Cisco Jabber

90%

8 Ratings

7.1

Cisco Unified Communications Manager (Call Manager)

71%

4 Ratings

Cisco Jabber

79%

24 Ratings

8.3

Cisco Unified Communications Manager (Call Manager)

83%

27 Ratings

Cisco Jabber

N/A

0 Ratings

10.0

Cisco Unified Communications Manager (Call Manager)

100%

2 Ratings

Pros

Easy connection with internal and external colleagues via syncing with Outlook contacts.
Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

View all 153 answers on this topic

This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
The Call Manager provides us very granular settings to route our calls as we want.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 1001-5000 employees

View all 42 answers on this topic

Cons

Stability depends on internet connection more than it needs to
Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
Expensive pricing and pricing model for big organizations (per license)

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ozan guner

Senior IT Infrastructure Specialist

HiltiConstruction, 201-500 employees

View all 153 answers on this topic

Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

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Leonardo Gonzalez

Arquitecto en Soluciones de Colaboracion Cisco

DIRECTV Latin AmericaEntertainment, 1001-5000 employees

View all 42 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Cisco Unified Communications Manager (Call Manager) Editions & Modules

—

Additional Pricing Details

Must contact sales team for pricing

Likelihood to Renew

Cisco Jabber 5.6

Based on 6 answers

I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.

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Siddharth Goyal

Software Engineer

Jaypee University of Information TechnologyComputer Software, 201-500 employees

View all 6 answers on this topic

Cisco Unified Communications Manager (Call Manager) 10.0

Based on 1 answer

We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 1 answers on this topic

Usability

Cisco Jabber 9.0

Based on 8 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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Kaitlin Tucker

Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

View all 8 answers on this topic

Cisco Unified Communications Manager (Call Manager) 7.1

Based on 4 answers

Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

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Eduardo Viero

IT Infrastructure Specialist

RANDON S.AAutomotive, 5001-10,000 employees

View all 4 answers on this topic

Support Rating

Cisco Jabber 7.9

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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Debbie Johnson

Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

View all 24 answers on this topic

Cisco Unified Communications Manager (Call Manager) 8.3

Based on 27 answers

CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

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Verified User

Engineer in Information Technology

Government Administration Company, 1001-5000 employees

View all 27 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Cisco Unified Communications Manager (Call Manager) 10.0

Based on 2 answers

This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

View all 2 answers on this topic

Alternatives Considered

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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Jian Groenewald

Service Support Analyst

NSC GlobalInformation Technology & Services, 501-1000 employees

View all 153 answers on this topic

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

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Verified User

Supervisor in Information Technology

Financial Services Company, 1001-5000 employees

View all 42 answers on this topic

Return on Investment

Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

View all 153 answers on this topic

Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
High Costs - the cost of both the license and the maintenance was much higher than other systems.

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Verified User

Administrator in Information Technology

Mental Health Care Company, 501-1000 employees

View all 42 answers on this topic

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Mobile app for iOS

Mobile app for Android

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Likelihood to Recommend

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Pros

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Cons

Cisco Jabber

Cisco Unified Communications Manager (Call Manager)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?