What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
286 Ratings
10 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
286 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

HeyOrca

HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
Alia Miller | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
HeyOrca
Task Management
Cisco Jabber
8.2
HeyOrca
Gantt Charts
Cisco Jabber
5.0
HeyOrca
Scheduling
Cisco Jabber
6.8
HeyOrca
Workflow Automation
Cisco Jabber
6.1
HeyOrca
Mobile Access
Cisco Jabber
8.2
HeyOrca
Search
Cisco Jabber
7.8
HeyOrca
Visual planning tools
Cisco Jabber
4.3
HeyOrca

Communication

Cisco Jabber
6.4
HeyOrca
Chat
Cisco Jabber
8.6
HeyOrca
Notifications
Cisco Jabber
8.3
HeyOrca
Discussions
Cisco Jabber
7.2
HeyOrca
Surveys
Cisco Jabber
6.5
HeyOrca
Internal knowledgebase
Cisco Jabber
6.1
HeyOrca
Integrates with GoToMeeting
Cisco Jabber
4.7
HeyOrca
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
HeyOrca
Integrates with Outlook
Cisco Jabber
7.8
HeyOrca

File Sharing & Management

Cisco Jabber
6.9
HeyOrca
Versioning
Cisco Jabber
6.9
HeyOrca
Video files
Cisco Jabber
7.1
HeyOrca
Audio files
Cisco Jabber
7.4
HeyOrca
Document collaboration
Cisco Jabber
7.0
HeyOrca
Access control
Cisco Jabber
7.6
HeyOrca
Advanced security features
Cisco Jabber
7.5
HeyOrca
Integrates with Google Drive
Cisco Jabber
5.1
HeyOrca
Device sync
Cisco Jabber
6.7
HeyOrca

Publishing

Cisco Jabber
HeyOrca
7.0
Content planning and scheduling
Cisco Jabber
HeyOrca
9.0
Audience targeting
Cisco Jabber
HeyOrca
6.0
Workflow management
Cisco Jabber
HeyOrca
6.0

Engagement

Cisco Jabber
HeyOrca
7.0
Bulk actions
Cisco Jabber
HeyOrca
7.0

Channel coverage/integration

Cisco Jabber
HeyOrca
7.5
Twitter
Cisco Jabber
HeyOrca
8.0
Facebook
Cisco Jabber
HeyOrca
8.0
LinkedIn
Cisco Jabber
HeyOrca
8.0
Instagram
Cisco Jabber
HeyOrca
6.0

Account management

Cisco Jabber
HeyOrca
8.5
Role-based user permissions & privileges
Cisco Jabber
HeyOrca
9.0
Mobile access
Cisco Jabber
HeyOrca
7.9

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

HeyOrca

  • Provides client friendly view that allows clients to easily see what content will look like on their social platforms.
  • Provides a one-stop option for multiple client and platform content to live.
  • Great customer service and extremely responsive help center.
  • Easy to use and learn interface.
Lydia Tissandier | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

HeyOrca

  • The interface is kind of slow to respond.
  • The media library sometimes breaks.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

HeyOrca

HeyOrca 10.0
Based on 1 answer
We decided today that we were renewing our use
Lydia Tissandier | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

HeyOrca

HeyOrca 9.0
Based on 1 answer
Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
Lydia Tissandier | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

HeyOrca

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

HeyOrca

Much easier to use and understand.HeyOrca does what they do and they do it best, they don't complicate it with other things like Sprout Social does.
Morgan Alverson | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

HeyOrca

  • Sustains our clients due to its layout and user-friendliness
  • Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients
Michael Neubert | TrustRadius Reviewer

Screenshots

Cisco Jabber

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

HeyOrca

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HeyOrca Editions & Modules

Edition
Annual Price$99.001
  1. Per Calendar per month
Additional Pricing Details
Plans start at: $99 USD Per Month. From there, the price scales according to your needs, up to a maximum of $499 USD per month.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
HeyOrca
8.3

Likelihood to Renew

Cisco Jabber
10.0
HeyOrca
10.0

Usability

Cisco Jabber
9.0
HeyOrca
9.0

Support Rating

Cisco Jabber
8.6
HeyOrca

Add comparison