What users are saying about
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Top Rated
172 Ratings

Cisco Umbrella

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Top Rated
172 Ratings
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Score 8.7 out of 100
197 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Cisco Umbrella is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Oracle Dyn Managed DNS is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

8.8

Cisco Umbrella

88%
76 Ratings
8.5

Oracle Dyn Managed DNS

85%
103 Ratings

Likelihood to Renew

9.2

Cisco Umbrella

92%
11 Ratings
10.0

Oracle Dyn Managed DNS

100%
1 Rating

Usability

9.5

Cisco Umbrella

95%
4 Ratings
8.6

Oracle Dyn Managed DNS

86%
101 Ratings

Availability

10.0

Cisco Umbrella

100%
8 Ratings

Oracle Dyn Managed DNS

N/A
0 Ratings

Support Rating

7.7

Cisco Umbrella

77%
74 Ratings
8.6

Oracle Dyn Managed DNS

86%
198 Ratings

Implementation Rating

8.9

Cisco Umbrella

89%
10 Ratings

Oracle Dyn Managed DNS

N/A
0 Ratings

Ease of integration

8.6

Cisco Umbrella

86%
16 Ratings

Oracle Dyn Managed DNS

N/A
0 Ratings

Likelihood to Recommend

Cisco

Cisco Umbrella is perfect in an environment where you allow internet browsing without any restrictions on the types of websites. It allows you to categorize certain websites and block them at the DNS level. If you already have a web proxy installed and are blocking certain categories of websites on that proxy, then Cisco Umbrella is probably not the right tool for you.
Read full review

Oracle

Oracle managed DNS becomes very heavy when there is an ample amount of DNS being managed. However, the DNS creation and updating takes very less time to propagate and is very easy to use. So, for an organization, where there is a modest amount of DNS to manage, it works very well and gives a splendid experience. So, considering the complexity of managing the DNS for an IT company Oracle Dyn managed DNS is the best option to opt.
Read full review

Pros

Cisco

  • Cisco Umbrella protects our devices and users from malicious sites of all kinds.
  • Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
  • Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.
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Oracle

  • The portal management is very easy to use in comparison to other companies for DNS management.
  • The have expert mode that allows for multiple edits on records and allows you to make notes for each edit on a zone.
  • The have TTLs that are as low as 30 seconds.
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Cons

Cisco

  • Umbrella Virtual Appliances have been buggy in resolving local domain hosts.
  • Integration between other Cisco and Meraki products is complicated.
  • Reporting is not always accurate; for example, if you configure a Meraki access point to use an Umbrella Virtual Appliance, you lose device reporting. All reporting shows up under the AP's IP.
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Oracle

  • Simpler billing interface
  • More responsive sales team to provide relevant QBRs to ensure proper and best practice use of the product/platform
  • Integration of the Dyn ECT Managed DNS with Dyn Domain Registration would be a nice feature as currently I have to manage two consoles and billing accounts.
Read full review

Pricing Details

Cisco Umbrella

Starting Price

Editions & Modules

Cisco Umbrella editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Oracle Dyn Managed DNS

    Starting Price

    Editions & Modules

    Oracle Dyn Managed DNS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      We have had an excellent experience with Cisco products generally and Umbrella specifically. From implementation to continuity we have nothing to take issue or complain about with this product. Would highly recommend this product as we 100% intend to renew from our end.
      Read full review

      Oracle

      It does exactly what we need, its fast, secure and reliable.
      Read full review

      Usability

      Cisco

      The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
      Read full review

      Oracle

      This is the only real gripe we have with Dyn; their web-UI can be remarkably painful to use. In the "simple" editor, DNS records are arranged in a kind of "node" view, where each record is a node and any records of the same name or longer (i.e. all records called "record.example.com" or "other.record.example.com") fall under it. This creates an odd sort of hierarchical view that's not really representative of the zone file. The "expert" editor doesn't have an actual delete button, just a checkbox. If you want to update conflicting record types (for example, replacing an A record with a CNAME) you have to check the box for the record being deleted, save changes, create the new record, save changes, and finally publish changes. Dyn uses a publish model for changes, where all changes you make are staged and can be reverted or published all at once. This is fine, except that the publish/revert dialog is in a different page. This is nice when you have many changes, but very annoying when you're changing just one or two records across multiple zones. These are relatively minor issues in an otherwise good platform; annoyances more than deal breakers.
      Read full review

      Reliability and Availability

      Cisco

      I have to give a 10 here. I think I've had maybe one or two times in 13 years I had issues. Only one time it was an issue inside OpenDNS/Umbrella. Sometimes you have to tune a content category or add an exception but I would ALWAYS rather have to do that then mop up a mess
      Read full review

      Oracle

      No answers on this topic

      Support Rating

      Cisco

      Our network team mostly works with Cisco support but from what I understand, they were pretty helpful because we're an enterprise company. We use a few other Cisco products, so we do get a pretty good response from Cisco customer support. I'm not a fan of Cisco's SSO because we can't put it behind Okta but that's beyond the scope of this.
      Read full review

      Oracle

      The support team at Dyn has always been very helpful and have tried to answer our questions to the best of their knowledge. We have never had any issues from support tickets and they are often resolved in a few hours
      Read full review

      Implementation Rating

      Cisco

      The implementation of the Cisco Umbrella client on organizational units was pretty straight forward. The implementation behind the scenes was a bit more trickier but manageable. This was due to needing open the correct channels to allow for the correct communication to the Cisco Umbrella servers. Once everything was up and running, setting up the policies and requiring them was simple.
      Read full review

      Oracle

      No answers on this topic

      Alternatives Considered

      Cisco

      We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
      Read full review

      Oracle

      We use both Oracle Dyn Managed DNS and Amazon Route 53. We like having our main DNS provider outside our cloud provider in case there's an issue with Amazon and we need to point things somewhere else temporarily. But for all the smaller stuff and internal stuff, we use Route 53 successfully.
      Read full review

      Return on Investment

      Cisco

      • On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
      • On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
      • Reporting features for individual clients help us more efficiently provide browsing reports when needed.
      Read full review

      Oracle

      • For the law firm its being used for, it keeps their remote users working. For law firms, time is money, usually every 15 minutes lost can be a big deal to them.
      • Sometimes it has switched when its not supposed to, and causes downtime. No real way to inform users when the switch is happening, it would be great to have an email alert we can not only send to ourselves but a notification to primary and technical partners in the firm so they don't have to yell at us like something is broken, instead they are aware it had to change.
      Read full review

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