What users are saying about
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Top Rated
1281 Ratings
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Top Rated
256 Ratings

Webex Meetings

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Top Rated
1281 Ratings
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Score 8.2 out of 100

LogMeIn Rescue

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Top Rated
256 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Webex Meetings

For a meeting where participant size is large the platform really does well as the host has full control over the meeting. [You] can enable and disable audio of anyone based on [your] requirements. [They] can pass the host control for other members to share content and can create breakout sessions. There seem [to be] scenarios where the Cisco Webex Meetings are less suited. One scenario could be low-speed internet connectivity where the platform does not perform well.
Ravinder Beniwal | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue for troubleshooting issues on a user's computer is leaps ahead of using a general communication tool such as Microsoft Teams or Zoom. Those two tools suppress viewing and access to some areas that cause required interaction on [the] user's part - most users prefer as much to be done without their action.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Webex Meetings
8.1
LogMeIn Rescue
High quality audio
Webex Meetings
8.4
LogMeIn Rescue
High quality video
Webex Meetings
8.4
LogMeIn Rescue
Low bandwidth requirements
Webex Meetings
7.4
LogMeIn Rescue
Mobile support
Webex Meetings
8.0
LogMeIn Rescue

Screen Sharing

Webex Meetings
8.5
LogMeIn Rescue
Desktop sharing
Webex Meetings
8.8
LogMeIn Rescue
Whiteboards
Webex Meetings
8.2
LogMeIn Rescue

Online Meetings / Events

Webex Meetings
8.3
LogMeIn Rescue
Calendar integration
Webex Meetings
8.5
LogMeIn Rescue
Meeting initiation
Webex Meetings
8.4
LogMeIn Rescue
Integrates with social media
Webex Meetings
7.6
LogMeIn Rescue
Record meetings / events
Webex Meetings
8.6
LogMeIn Rescue
Slideshows
Webex Meetings
8.6
LogMeIn Rescue

Online Events Collaboration

Webex Meetings
8.4
LogMeIn Rescue
Live chat
Webex Meetings
8.4
LogMeIn Rescue
Audience polling
Webex Meetings
8.5
LogMeIn Rescue
Q&A
Webex Meetings
8.4
LogMeIn Rescue

Online Events Security

Webex Meetings
8.4
LogMeIn Rescue
User authentication
Webex Meetings
8.5
LogMeIn Rescue
Participant roles & permissions
Webex Meetings
8.5
LogMeIn Rescue
Confidential attendee list
Webex Meetings
8.1
LogMeIn Rescue

Remote Administration

Webex Meetings
LogMeIn Rescue
8.5
Screen sharing
Webex Meetings
LogMeIn Rescue
9.1
File transfer
Webex Meetings
LogMeIn Rescue
8.4
Instant message
Webex Meetings
LogMeIn Rescue
8.3
Secure remote access with Smart Card authentication
Webex Meetings
LogMeIn Rescue
9.1
Access to sleeping/powered-off computers
Webex Meetings
LogMeIn Rescue
8.8
Over-the-Internet remote session
Webex Meetings
LogMeIn Rescue
8.9
Initiate remote control from mobile
Webex Meetings
LogMeIn Rescue
7.5
Remote management of servers & workstations
Webex Meetings
LogMeIn Rescue
9.2
Remote Active Directory® management
Webex Meetings
LogMeIn Rescue
9.0
Centralized management dashboard
Webex Meetings
LogMeIn Rescue
7.9
Session record
Webex Meetings
LogMeIn Rescue
8.6
Annotations
Webex Meetings
LogMeIn Rescue
8.5
Monitoring and Alerts
Webex Meetings
LogMeIn Rescue
6.0
Multi-platform remote control
Webex Meetings
LogMeIn Rescue
9.1

Pros

Webex Meetings

  • Simplicity to meet face to face with anyone in the world instantly and with high quality video.
  • Robust infrastructure around the world to work without interruption.
  • Integrate with most common tools like Microsoft Exchange, Office 365 and Google Calendar.
  • Lots of features.
  • Many features available to get the most out of the tool and make it easier to use.
  • Wide range of training on the tool and the new features.
  • Choose the version that most fits your organization: Cloud, Hybrid or On Premise.
Leonardo Gonzalez | TrustRadius Reviewer

LogMeIn Rescue

  • I like how the software allows me to restart the pc and maintain access of the device.
  • I like the ability to copy files to the device I am connected to without trouble.
  • I like the ability to connect and see the issue first hand that hte customer is seeing.
Matt Ebert | TrustRadius Reviewer

Cons

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

  • Timeouts - LogMeIn has a very short timeout period when it detects no activity. This can make it difficult to balance between multiple tasks.
  • No user side requests can be made. I would love to implement a solution that allows an end-user to request a remote session that a technician can then accept rather than only allowing the technician to initiate.
  • Email follow-ups to end-users would be nice. If they shared the technician name and remote desktop time stamps that could help them in case they need to file time exceptions or track time with their leadership.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.0
Based on 15 answers
There is something to be said for familiarity. The interface is intuitive and easy to use. It makes juggling several support sessions at once possible, and even fun. We already have more the 2300 computers out there right now with the calling card installed. It is an excellent backup solution for remote connections when other products will not connect due to spyware or PUPs.
Eric and Candace Strickler | TrustRadius Reviewer

Usability

Webex Meetings

Webex Meetings 8.9
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 8.4
Based on 16 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Reliability and Availability

Webex Meetings

Webex Meetings 9.0
Based on 139 answers
I gave a rating of 10 because every time I've needed to use Cisco Webex Meetings, it was available. I don't remember it ever being unavailable to me. Any updates or unplanned changes also occur when I first start the program right away so I don't have to worry if the program is out of date or un-secure of anything.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
Log me in has never failed me
Anonymous | TrustRadius Reviewer

Performance

Webex Meetings

Webex Meetings 8.7
Based on 118 answers
I have had a very reliable experience with Cisco Webex Meetings, but there have been a couple of instances where the platform has lagged:
  • During a Webex meeting when many are on video, the platform has struggled not to crash for everyone.
  • Sharing certain screens, for example when sharing my screen to show our project management software everything lags, but with other views it does not.
I have not had any issues with the integration with Outlook, as well as Skype. We are transitioning away from Skype but Webex works well.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
no complaints
Anonymous | TrustRadius Reviewer

Support Rating

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.9
Based on 38 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

In-Person Training

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as well as they can show you in in person how to configure an operating system
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

No score
No answers yet
No answers on this topic

Online Training

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

LogMeIn Rescue

No score
No answers yet
No answers on this topic

Implementation Rating

Webex Meetings

Webex Meetings 9.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
Again I wasn't included in the implementation
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex Meetings

Microsoft Teams has better integration with office 365 products like Outlook. Collaboration is better with MS teams since it also provides [the] ability to use SharePoint and teams' sites for documents. Cisco Webex Meetings seems to have better audio support via phone whereas audio quality over [the] internet seems to be better in MS Teams.
Brijesh Shirodkar | TrustRadius Reviewer

LogMeIn Rescue

Personally, I prefer Managed Workplace over LogMeIn. That could be because it was the first tool I ever used for remote management. I liked how easy it was to remotely power on a machine and see the status of machines. I just think that the tool was a bit more in depth. This isnt to say that LogMeIn isnt great for what it is. I just dont think it was built for in depth management like that. LogMeIn is a great solution for any company trying to streamline their remote management.
Anonymous | TrustRadius Reviewer

Scalability

Webex Meetings

Webex Meetings 8.9
Based on 119 answers
  • Pay as you grow [the] solution. Only add license[s] when more user need it
  • License include[s] Cisco Webex Meetings and Webex Teams. Can be shared for entire departments and sites as needed
  • Using cloud storage, so meeting and presentation can be store on cloud. No need to provide on-premise server
  • For remote/branch user they can seamlessly join meeting from their endpoint device
  • License assignment is very simple using cloud console
Budi Ezeddin | TrustRadius Reviewer

LogMeIn Rescue

LogMeIn Rescue 9.1
Based on 1 answer
it's perfect
Anonymous | TrustRadius Reviewer

Return on Investment

Webex Meetings

  • Positively it definitely Less traveling expenses per person (it could have been 6k per year per person in Hotel, Airfare, meals)
  • We see each other more often than while in the office
  • Meetings are arrange more easily, in an ordered manner as well as make everyone be more punctual.
Mike Martinez | TrustRadius Reviewer

LogMeIn Rescue

  • It is a good product but the price is high.
  • It has managed to give us a good ROI do to the driving time it has cut out.
  • It allows me to be in the office more and on the road less and still make a good return.
Chip Berg | TrustRadius Reviewer

Screenshots

Webex Meetings

Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

LogMeIn Rescue

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex Meetings
8.5
LogMeIn Rescue
8.3

Likelihood to Renew

Webex Meetings
7.6
LogMeIn Rescue
9.0

Usability

Webex Meetings
8.9
LogMeIn Rescue
8.4

Reliability and Availability

Webex Meetings
9.0
LogMeIn Rescue
9.1

Performance

Webex Meetings
8.7
LogMeIn Rescue
9.1

Support Rating

Webex Meetings
8.3
LogMeIn Rescue
6.9

In-Person Training

Webex Meetings
6.4
LogMeIn Rescue

Online Training

Webex Meetings
7.8
LogMeIn Rescue

Implementation Rating

Webex Meetings
9.1
LogMeIn Rescue
6.4

Scalability

Webex Meetings
8.9
LogMeIn Rescue
9.1

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