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Top Rated
268 Ratings

Webex (formerly Webex Teams)

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Top Rated
268 Ratings
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Score 8 out of 100
49 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Webex (formerly Webex Teams)

[Webex (formerly Webex Teams)] is really highly recommend to all [types of companies]. It is one of the best [tools] to communicate [with] the client and the business internally. The tool [is] affordable. It is so much easy to use, having 24*7 fully customer support. You also get a lot of [features] to perform while [on a] conferencing call or through the chat box i.e video sharing, gesture, emoji, small files transfer etc.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
Jeremiah Miller | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Webex (formerly Webex Teams)
7.7
HCL Connections (formerly from IBM)
Task Management
Webex (formerly Webex Teams)
7.6
HCL Connections (formerly from IBM)
Gantt Charts
Webex (formerly Webex Teams)
7.2
HCL Connections (formerly from IBM)
Scheduling
Webex (formerly Webex Teams)
7.6
HCL Connections (formerly from IBM)
Workflow Automation
Webex (formerly Webex Teams)
7.1
HCL Connections (formerly from IBM)
Mobile Access
Webex (formerly Webex Teams)
9.1
HCL Connections (formerly from IBM)
Search
Webex (formerly Webex Teams)
8.1
HCL Connections (formerly from IBM)
Visual planning tools
Webex (formerly Webex Teams)
6.9
HCL Connections (formerly from IBM)

Communication

Webex (formerly Webex Teams)
7.8
HCL Connections (formerly from IBM)
Chat
Webex (formerly Webex Teams)
9.1
HCL Connections (formerly from IBM)
Notifications
Webex (formerly Webex Teams)
9.2
HCL Connections (formerly from IBM)
Discussions
Webex (formerly Webex Teams)
8.8
HCL Connections (formerly from IBM)
Surveys
Webex (formerly Webex Teams)
7.6
HCL Connections (formerly from IBM)
Internal knowledgebase
Webex (formerly Webex Teams)
7.5
HCL Connections (formerly from IBM)
Integrates with GoToMeeting
Webex (formerly Webex Teams)
6.1
HCL Connections (formerly from IBM)
Integrates with Gmail and Google Hangouts
Webex (formerly Webex Teams)
5.9
HCL Connections (formerly from IBM)
Integrates with Outlook
Webex (formerly Webex Teams)
8.3
HCL Connections (formerly from IBM)

File Sharing & Management

Webex (formerly Webex Teams)
7.9
HCL Connections (formerly from IBM)
Versioning
Webex (formerly Webex Teams)
7.5
HCL Connections (formerly from IBM)
Video files
Webex (formerly Webex Teams)
8.6
HCL Connections (formerly from IBM)
Audio files
Webex (formerly Webex Teams)
8.9
HCL Connections (formerly from IBM)
Document collaboration
Webex (formerly Webex Teams)
7.2
HCL Connections (formerly from IBM)
Access control
Webex (formerly Webex Teams)
7.7
HCL Connections (formerly from IBM)
Advanced security features
Webex (formerly Webex Teams)
8.2
HCL Connections (formerly from IBM)
Integrates with Google Drive
Webex (formerly Webex Teams)
6.6
HCL Connections (formerly from IBM)
Device sync
Webex (formerly Webex Teams)
8.7
HCL Connections (formerly from IBM)

Pros

Webex (formerly Webex Teams)

  • Instant messaging/chat feature is easy to use for DM's and group "spaces."
  • Connecting my work phone line to my laptop using the application is a game changer!
  • Being able to also access any other employee in our organization is also great.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

HCL Connections (formerly from IBM)

  • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
  • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
  • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
Anonymous | TrustRadius Reviewer

Cons

Webex (formerly Webex Teams)

  • We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
  • Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
  • The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
Gregory Thomas | TrustRadius Reviewer

HCL Connections (formerly from IBM)

  • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
  • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
  • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
  • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
  • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
  • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
  • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
  • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
  • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
  • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.9
Based on 4 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.7
Based on 7 answers
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
Anonymous | TrustRadius Reviewer

Usability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.1
Based on 61 answers
As with lots of technology being used in a work context now, there are parallels with applications that are used in our personal lives outside of work. Webex is no different in some respects - its UI is easy to navigate on a mobile device (as it is on a PC as well), and the chat/messaging element is really easy to navigate and use. The integration with the Calling and Meetings side of things is presented to you in an intuitive way as well, and once set up by the System Admins works great. The aim of One Button To Push to join a meeting is still present and allows you to easily join or initiate a meeting from within the client.The ability for a Teams space to be created that has multiple federated people/organisations as part of it is really fantastic and it just works.As I mentioned previously in this review, keeping your Teams spaces/messaging folder organised can quickly become a problem if you don't keep on top of things.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 4 answers
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 10.0
Based on 2 answers
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
Anonymous | TrustRadius Reviewer

Performance

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 9.0
Based on 2 answers
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
Anonymous | TrustRadius Reviewer

Support Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.3
Based on 107 answers
I think Cisco has a better support now than in the past. When we place a support ticket, we get the answer quite quickly and the support engineers have a great experience with the product. So I think that it is a really great support. Of course there are some exceptions but in the most part we are satisfied.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 8.0
Based on 8 answers
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
Anonymous | TrustRadius Reviewer

In-Person Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 9.0
Based on 1 answer
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Brian Munn | TrustRadius Reviewer

HCL Connections (formerly from IBM)

No score
No answers yet
No answers on this topic

Online Training

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.0
Based on 1 answer
The online training is a great solution for some users. I prefer in person training.
Brian Munn | TrustRadius Reviewer

HCL Connections (formerly from IBM)

No score
No answers yet
No answers on this topic

Implementation Rating

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 8.5
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.3
Based on 2 answers
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Webex (formerly Webex Teams)

Similar features between all of the various products. The interface on the other products seem much more intuitive and easier to use. New users prefer other products as they find the Webex (formerly Webex Teams) interface dated and difficult to navigate. Good security features in Webex make it the best offering for enterprise companies.
Victor Lau | TrustRadius Reviewer

HCL Connections (formerly from IBM)

From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Chris Whisonant | TrustRadius Reviewer

Scalability

Webex (formerly Webex Teams)

Webex (formerly Webex Teams) 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

HCL Connections (formerly from IBM)

HCL Connections (formerly from IBM) 7.0
Based on 2 answers
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
Anonymous | TrustRadius Reviewer

Return on Investment

Webex (formerly Webex Teams)

  • Dedicated support was added to answer Webex and other video conferencing tickets.
  • Remote classes became more feasible without requiring students to meet at specific locations. This has increased enrollment in hybrid and distance type classes.
  • Personnel now have a common conference software to hold meetings on that they have become familiar with. Individual departments are becoming less fractured.
Anonymous | TrustRadius Reviewer

HCL Connections (formerly from IBM)

  • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
  • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
Tony Morales, PMP, CSM | TrustRadius Reviewer

Pricing Details

Webex (formerly Webex Teams)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex (formerly Webex Teams) Editions & Modules

Edition
FreeFree
Starter14.952
Business29.952
EnterpriseCustom Pricing
  1. per month
Additional Pricing Details

HCL Connections (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Connections (formerly from IBM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Webex (formerly Webex Teams)
8.3
HCL Connections (formerly from IBM)
8.9

Likelihood to Renew

Webex (formerly Webex Teams)
8.9
HCL Connections (formerly from IBM)
7.7

Usability

Webex (formerly Webex Teams)
9.1
HCL Connections (formerly from IBM)
9.0

Reliability and Availability

Webex (formerly Webex Teams)
10.0
HCL Connections (formerly from IBM)
10.0

Performance

Webex (formerly Webex Teams)
9.0
HCL Connections (formerly from IBM)
9.0

Support Rating

Webex (formerly Webex Teams)
8.3
HCL Connections (formerly from IBM)
8.0

In-Person Training

Webex (formerly Webex Teams)
9.0
HCL Connections (formerly from IBM)

Online Training

Webex (formerly Webex Teams)
8.0
HCL Connections (formerly from IBM)

Implementation Rating

Webex (formerly Webex Teams)
8.5
HCL Connections (formerly from IBM)
7.3

Scalability

Webex (formerly Webex Teams)
10.0
HCL Connections (formerly from IBM)
7.0

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