What users are saying about
118 Ratings
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Top Rated
812 Ratings
118 Ratings
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Score 8.2 out of 100

Zoho CRM

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Top Rated
812 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Project Management

    8.7

    Podio

    87%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Citrix Podio ranks higher in 14/14 features

    Task Management

    9.0
    90%
    23 Ratings
    N/A
    0 Ratings

    Resource Management

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Scheduling

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.9
    89%
    24 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.6
    86%
    25 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.9
    89%
    14 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Document Management

    8.1
    81%
    21 Ratings
    N/A
    0 Ratings

    Email integration

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    21 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    8.1
    81%
    13 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.5
    85%
    18 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    8.7

    Podio

    87%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Citrix Podio ranks higher in 4/4 features

    Quotes/estimates

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Invoicing

    8.9
    89%
    9 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.0
    80%
    9 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    8.9
    89%
    6 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Podio

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    234 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    222 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    166 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    213 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    209 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    167 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    169 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    210 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    159 Ratings

    Customer Service & Support

    Podio

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.7
    77%
    185 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    146 Ratings

    Help desk management

    N/A
    0 Ratings
    7.6
    76%
    164 Ratings

    Marketing Automation

    Podio

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    220 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    186 Ratings

    CRM Project Management

    Podio

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    211 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    155 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    202 Ratings

    CRM Reporting & Analytics

    Podio

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    184 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    197 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    207 Ratings

    Customization

    Podio

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    233 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    183 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    148 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    170 Ratings

    Security

    Podio

    Feature Set Not Supported
    N/A
    8.8

    Zoho CRM

    88%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    195 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    217 Ratings

    Social CRM

    Podio

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    142 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    137 Ratings

    Integrations with 3rd-party Software

    Podio

    Feature Set Not Supported
    N/A
    7.7

    Zoho CRM

    77%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    175 Ratings

    Compensation management

    N/A
    0 Ratings
    7.4
    74%
    118 Ratings

    Platform

    Podio

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    198 Ratings

    Attribute Ratings

    • Citrix Podio is rated higher in 3 areas: Likelihood to Renew, Performance, Product Scalability
    • Zoho CRM is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
    • Citrix Podio and Zoho CRM are tied in 1 area: Availability

    Likelihood to Recommend

    7.6

    Podio

    76%
    41 Ratings
    8.5

    Zoho CRM

    85%
    264 Ratings

    Likelihood to Renew

    9.1

    Podio

    91%
    17 Ratings
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    6.0

    Podio

    60%
    2 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    8.0

    Podio

    80%
    8 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    8.0

    Podio

    80%
    4 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    7.0

    Podio

    70%
    10 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Podio

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Podio

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    7.0

    Podio

    70%
    2 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    Podio

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    10.0

    Podio

    100%
    2 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Podio

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    Podio

    [Citrix Podios's] customer support is very quick and they provide you an option to convert your
    project into small tasks so that you can better assist your team and extract
    maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
    Gill Riskoff | TrustRadius Reviewer

    Zoho CRM

    Aside from letting you get to know your customer better, Zoho CRM is great for organizing the applications running in the business. Something that Zoho CRM did not do well was that it was focused on larger companies, but it has already been solved with Zoho Bigin. Maintaining an integration between both CRMs is excellent for more options
    Alexis Correa | TrustRadius Reviewer

    Pros

    Podio

    • Very easy for people without coding or technical skills to set up and maintain information in "Apps".
    • Platform is very easy to learn and adopt--it's intuitive.
    • Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
    • Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
    • Very useful for information sharing when staff members are in different regions or places.
    Amy Smoucha | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    Podio

    • More filter options for calendars.
    • Customizable views for Relation fields.
    • Full featured Podio mobile App for iPad.
    • A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
    Jan Florian Maas | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Podio

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $9 per month

    Podio Editions & Modules

    Additional Pricing Details
    A discount is available for annual pricing.

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    Podio

    Podio 9.1
    Based on 17 answers
    Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
    Nando Cabán-Méndez | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.9
    Based on 33 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    Podio

    Podio 6.0
    Based on 2 answers
    It is usable, for sure. Requires a bit of thinking to be really useful.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Podio

    Podio 8.0
    Based on 8 answers
    I have not experienced any down time
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.0
    Based on 4 answers
    No answer on this topic is available.

    Performance

    Podio

    Podio 8.0
    Based on 4 answers
    It works all the time and if I have a question, support get back to me ASAP
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 6.5
    Based on 4 answers
    No answer on this topic is available.

    Support Rating

    Podio

    Podio 7.0
    Based on 10 answers
    Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Podio

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    Podio

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    Podio

    Podio 7.0
    Based on 2 answers
    Could of got more help sooner and mapped out structure after the 1st month. Future planning
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    Podio

    Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects.Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
    Jeb Brilliant | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Podio

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Scalability

    Podio

    Podio 10.0
    Based on 2 answers
    As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.5
    Based on 2 answers
    No answer on this topic is available.

    Professional Services

    Podio

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Podio

    • Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
    • Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
    • Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
    Keller Baum | TrustRadius Reviewer

    Zoho CRM

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Anonymous | TrustRadius Reviewer

    Screenshots

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