118 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 118 reviews and ratings
Zoho CRM
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
812 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 812 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Project Management

8.7
Podio
87%

Zoho CRM
Feature Set Not Supported
N/A
Citrix Podio ranks higher in 14/14 features
Citrix Podio ranks higher in 14/14 features
Task Management

9.0
90%
23 Ratings

N/A
0 Ratings
Resource Management

8.4
84%
20 Ratings

N/A
0 Ratings
Gantt Charts

8.4
84%
8 Ratings

N/A
0 Ratings
Scheduling

8.4
84%
20 Ratings

N/A
0 Ratings
Workflow Automation

8.9
89%
24 Ratings

N/A
0 Ratings
Team Collaboration

8.6
86%
25 Ratings

N/A
0 Ratings
Support for Agile Methodology

8.9
89%
14 Ratings

N/A
0 Ratings
Support for Waterfall Methodology

9.4
94%
11 Ratings

N/A
0 Ratings
Document Management

8.1
81%
21 Ratings

N/A
0 Ratings
Email integration

8.9
89%
21 Ratings

N/A
0 Ratings
Mobile Access

8.9
89%
21 Ratings

N/A
0 Ratings
Timesheet Tracking

8.1
81%
13 Ratings

N/A
0 Ratings
Change request and Case Management

8.5
85%
18 Ratings

N/A
0 Ratings
Budget and Expense Management

8.5
85%
15 Ratings

N/A
0 Ratings
Professional Services Automation

8.7
Podio
87%

Zoho CRM
Feature Set Not Supported
N/A
Citrix Podio ranks higher in 4/4 features
Citrix Podio ranks higher in 4/4 features
Quotes/estimates

9.0
90%
8 Ratings

N/A
0 Ratings
Invoicing

8.9
89%
9 Ratings

N/A
0 Ratings
Project & financial reporting

8.0
80%
9 Ratings

N/A
0 Ratings
Integration with accounting software

8.9
89%
6 Ratings

N/A
0 Ratings
Sales Force Automation

Podio
Feature Set Not Supported
N/A

8.1
Zoho CRM
81%
Zoho CRM ranks higher in 9/9 features
Zoho CRM ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.4
84%
234 Ratings
Workflow management

N/A
0 Ratings

8.0
80%
222 Ratings
Territory management

N/A
0 Ratings

7.8
78%
166 Ratings
Opportunity management

N/A
0 Ratings

8.3
83%
213 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

7.8
78%
209 Ratings
Contract management

N/A
0 Ratings

8.3
83%
167 Ratings
Quote & order management

N/A
0 Ratings

7.9
79%
169 Ratings
Interaction tracking

N/A
0 Ratings

8.0
80%
210 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.9
79%
159 Ratings
Customer Service & Support

Podio
Feature Set Not Supported
N/A

7.5
Zoho CRM
75%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Case management

N/A
0 Ratings

7.7
77%
185 Ratings
Call center management

N/A
0 Ratings

7.4
74%
146 Ratings
Help desk management

N/A
0 Ratings

7.6
76%
164 Ratings
Marketing Automation

Podio
Feature Set Not Supported
N/A

8.4
Zoho CRM
84%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.5
85%
220 Ratings
Email marketing

N/A
0 Ratings

8.3
83%
186 Ratings
CRM Project Management

Podio
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.4
84%
211 Ratings
Billing and invoicing management

N/A
0 Ratings

8.1
81%
155 Ratings
Reporting

N/A
0 Ratings

8.2
82%
202 Ratings
CRM Reporting & Analytics

Podio
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

8.0
80%
184 Ratings
Pipeline visualization

N/A
0 Ratings

8.3
83%
197 Ratings
Customizable reports

N/A
0 Ratings

8.3
83%
207 Ratings
Customization

Podio
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 4/4 features
Zoho CRM ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.5
85%
233 Ratings
Custom objects

N/A
0 Ratings

8.2
82%
183 Ratings
Scripting environment

N/A
0 Ratings

7.7
77%
148 Ratings
API for custom integration

N/A
0 Ratings

7.8
78%
170 Ratings
Security

Podio
Feature Set Not Supported
N/A

8.8
Zoho CRM
88%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

8.7
87%
195 Ratings
Role-based user permissions

N/A
0 Ratings

8.8
88%
217 Ratings
Social CRM

Podio
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Social data

N/A
0 Ratings

8.0
80%
142 Ratings
Social engagement

N/A
0 Ratings

7.9
79%
137 Ratings
Integrations with 3rd-party Software

Podio
Feature Set Not Supported
N/A

7.7
Zoho CRM
77%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

8.0
80%
175 Ratings
Compensation management

N/A
0 Ratings

7.4
74%
118 Ratings
Platform

Podio
Feature Set Not Supported
N/A

7.9
Zoho CRM
79%
Zoho CRM ranks higher in 1/1 features
Zoho CRM ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.9
79%
198 Ratings
Attribute Ratings
- Citrix Podio is rated higher in 3 areas: Likelihood to Renew, Performance, Product Scalability
- Zoho CRM is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
- Citrix Podio and Zoho CRM are tied in 1 area: Availability
Likelihood to Recommend

7.6
Podio
76%
41 Ratings

8.5
Zoho CRM
85%
264 Ratings
Likelihood to Renew

9.1
Podio
91%
17 Ratings

8.9
Zoho CRM
89%
33 Ratings
Usability

6.0
Podio
60%
2 Ratings

8.3
Zoho CRM
83%
178 Ratings
Availability

8.0
Podio
80%
8 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance

8.0
Podio
80%
4 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating

7.0
Podio
70%
10 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training

Podio
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training

Podio
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating

7.0
Podio
70%
2 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model

Podio
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability

10.0
Podio
100%
2 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services

Podio
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
Podio
[Citrix Podios's] customer support is very quick and they provide you an option to convert your
project into small tasks so that you can better assist your team and extract
maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
project into small tasks so that you can better assist your team and extract
maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
Finance Director
SpotifyMusic, 1001-5000 employees
Zoho CRM
Aside from letting you get to know your customer better, Zoho CRM is great for organizing the applications running in the business. Something that Zoho CRM did not do well was that it was focused on larger companies, but it has already been solved with Zoho Bigin. Maintaining an integration between both CRMs is excellent for more options
Owner
Minuevositio.comInformation Technology and Services, 1-10 employees
Pros
Podio
- Very easy for people without coding or technical skills to set up and maintain information in "Apps".
- Platform is very easy to learn and adopt--it's intuitive.
- Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
- Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
- Very useful for information sharing when staff members are in different regions or places.
Managing Director
Jobs with JusticeCivic & Social Organization, 11-50 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
Podio
- More filter options for calendars.
- Customizable views for Relation fields.
- Full featured Podio mobile App for iPad.
- A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
Geschäftsführender Gesellschafter
addWings GmbHInformation Technology and Services, 1-10 employees
Zoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
Podio
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9 per month
Podio Editions & Modules
—
Additional Pricing Details
A discount is available for annual pricing.Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
Podio
Podio 9.1
Based on 17 answers
Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
Partner, Strategist, Online Marketing Architect
Sync Digital MarketingMarketing and Advertising, 1-10 employees
Zoho CRM
Zoho CRM 8.9
Based on 33 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
Podio
Podio 6.0
Based on 2 answers
It is usable, for sure. Requires a bit of thinking to be really useful.

Verified User
C-Level Executive in Product Management
Internet Company, 11-50 employeesZoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesReliability and Availability
Podio
Podio 8.0
Based on 8 answers
I have not experienced any down time

Verified User
Director in Corporate
Outsourcing/Offshoring Company, 1-10 employeesZoho CRM
Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.
Performance
Podio
Podio 8.0
Based on 4 answers
It works all the time and if I have a question, support get back to me ASAP

Verified User
Director in Corporate
Outsourcing/Offshoring Company, 1-10 employeesZoho CRM
Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.
Support Rating
Podio
Podio 7.0
Based on 10 answers
Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.

Verified User
Executive in Engineering
Computer & Network Security Company, 11-50 employeesZoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
Podio
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
Podio
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
Podio
Podio 7.0
Based on 2 answers
Could of got more help sooner and mapped out structure after the 1st month. Future planning

Verified User
Director in Corporate
Outsourcing/Offshoring Company, 1-10 employeesZoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
Podio
Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects.Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).

Verified User
Director in Other
Marketing and Advertising Company, 11-50 employeesZoho CRM
To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
Owner
Pacific Property CollectionReal Estate, 1-10 employees
Contract Terms and Pricing Model
Podio
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesScalability
Podio
Podio 10.0
Based on 2 answers
As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform

Verified User
Director in Corporate
Outsourcing/Offshoring Company, 1-10 employeesZoho CRM
Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.
Professional Services
Podio
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
Podio
- Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
- Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
- Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
Project Manager
I & E ConstructionConstruction, 51-200 employees
Zoho CRM
- We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
- One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
- Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
- Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employees