What users are saying about
104 Ratings
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Top Rated
481 Ratings
104 Ratings
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Score 8 out of 100

Zoho CRM

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Top Rated
481 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Podio

[Citrix Podios's] customer support is very quick and they provide you an option to convert your
project into small tasks so that you can better assist your team and extract
maximum work out of them hence I will totally recommend its usage. I could not think that keeping track of tasks could be this much easier and smart. It is a fully customizable tool that manages my tasks efficiently and deal with them effectively.
Gill Riskoff | TrustRadius Reviewer

Zoho CRM

Zoho is a highly recommended tool that has all the features that are needed for better management of customer relatives. Automated employee notifications and tools for the management of clients and resources are magnificent. It works without slowing down a system and it is very cost-efficient software too and is highly affordable by almost everyone. And it is quite suitable for all the kinds of business types either small or large everyone can take advantage of it and its amazing features.
Justin Jerry | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Podio
8.4
Zoho CRM
Task Management
Podio
9.7
Zoho CRM
Resource Management
Podio
7.1
Zoho CRM
Gantt Charts
Podio
7.1
Zoho CRM
Scheduling
Podio
6.3
Zoho CRM
Workflow Automation
Podio
8.1
Zoho CRM
Team Collaboration
Podio
9.8
Zoho CRM
Support for Agile Methodology
Podio
9.2
Zoho CRM
Support for Waterfall Methodology
Podio
8.3
Zoho CRM
Document Management
Podio
8.6
Zoho CRM
Email integration
Podio
9.2
Zoho CRM
Mobile Access
Podio
8.2
Zoho CRM
Timesheet Tracking
Podio
8.2
Zoho CRM
Change request and Case Management
Podio
8.5
Zoho CRM
Budget and Expense Management
Podio
9.4
Zoho CRM

Professional Services Automation

Podio
8.8
Zoho CRM
Quotes/estimates
Podio
8.8
Zoho CRM
Invoicing
Podio
8.7
Zoho CRM
Project & financial reporting
Podio
8.3
Zoho CRM
Integration with accounting software
Podio
9.2
Zoho CRM

Sales Force Automation

Podio
Zoho CRM
7.6
Customer data management / contact management
Podio
Zoho CRM
8.1
Workflow management
Podio
Zoho CRM
7.8
Territory management
Podio
Zoho CRM
7.1
Opportunity management
Podio
Zoho CRM
7.8
Integration with email client (e.g., Outlook or Gmail)
Podio
Zoho CRM
7.5
Contract management
Podio
Zoho CRM
7.3
Quote & order management
Podio
Zoho CRM
7.3
Interaction tracking
Podio
Zoho CRM
8.0
Channel / partner relationship management
Podio
Zoho CRM
7.8

Customer Service & Support

Podio
Zoho CRM
7.0
Case management
Podio
Zoho CRM
7.3
Call center management
Podio
Zoho CRM
6.7
Help desk management
Podio
Zoho CRM
7.0

Marketing Automation

Podio
Zoho CRM
8.6
Lead management
Podio
Zoho CRM
8.6
Email marketing
Podio
Zoho CRM
8.6

CRM Project Management

Podio
Zoho CRM
7.7
Task management
Podio
Zoho CRM
7.7
Billing and invoicing management
Podio
Zoho CRM
7.5
Reporting
Podio
Zoho CRM
7.9

CRM Reporting & Analytics

Podio
Zoho CRM
7.6
Forecasting
Podio
Zoho CRM
7.2
Pipeline visualization
Podio
Zoho CRM
7.9
Customizable reports
Podio
Zoho CRM
7.7

Customization

Podio
Zoho CRM
7.7
Custom fields
Podio
Zoho CRM
8.3
Custom objects
Podio
Zoho CRM
7.4
Scripting environment
Podio
Zoho CRM
7.8
API for custom integration
Podio
Zoho CRM
7.1

Security

Podio
Zoho CRM
8.3
Single sign-on capability
Podio
Zoho CRM
8.3
Role-based user permissions
Podio
Zoho CRM
8.4

Social CRM

Podio
Zoho CRM
7.3
Social data
Podio
Zoho CRM
7.3
Social engagement
Podio
Zoho CRM
7.3

Integrations with 3rd-party Software

Podio
Zoho CRM
7.1
Marketing automation
Podio
Zoho CRM
7.5
Compensation management
Podio
Zoho CRM
6.7

Platform

Podio
Zoho CRM
6.8
Mobile access
Podio
Zoho CRM
6.8

Pros

Podio

  • Very easy for people without coding or technical skills to set up and maintain information in "Apps".
  • Platform is very easy to learn and adopt--it's intuitive.
  • Project management potential is awesome--instead of having to fit your projects into a structure that is industry specific, you can build an app that tracks what you want, in the order you want it.
  • Has a "relationship" field that allows you to relate an individual item or record to a record in another app. It effectively gives some of the functionality of a relational database.
  • Very useful for information sharing when staff members are in different regions or places.
Amy Smoucha | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM is very customizable. The out-of-the-box modules are a great start however the system allows you to customize them to better fit internal operations.
  • The integrations with other Zoho apps is crucial to us, and Zoho CRM acts as sort of the hub for our teams project tracking, communication, and task tracking. Most if not all other Zoho apps have a native integration back to Zoho CRM.
  • Reporting features are excellent. Likewise, the ability to create custom "Views" within our modules record also provide us with deeper insights to the critical data stored within Zoho CRM.
Jon Porreca | TrustRadius Reviewer

Cons

Podio

  • More filter options for calendars.
  • Customizable views for Relation fields.
  • Full featured Podio mobile App for iPad.
  • A customizable profile status – would love to work with Podio in silent mode (logged in while working, but "not available" for requests when in heavy work mode)
Jan Florian Maas | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Podio

Podio 9.1
Based on 17 answers
Podio customer service is great. The cloud and mobile service is fast (almost instant, continuous syncing). With a solid user base, and backed by Citrix, this is a serious business solution. They're also constantly working on improving and making it more powerful. I anticipate it only getting better
Nando Cabán-Méndez | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Podio

Podio 6.0
Based on 2 answers
It is usable, for sure. Requires a bit of thinking to be really useful.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 13 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Podio

Podio 8.0
Based on 4 answers
I have not experienced any down time
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Performance

Podio

Podio 8.0
Based on 2 answers
It works all the time and if I have a question, support get back to me ASAP
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Podio

Podio 7.2
Based on 6 answers
Podio support was always responsive and very quick to provide answers and assistance during the history of using this product, their support team has always been top notch. There have been several cases where calling podio support a feature was not available and they provided either workaround solutions or added the features straight into their roadmap.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.8
Based on 17 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Podio

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Podio

Podio 7.0
Based on 1 answer
Could of got more help sooner and mapped out structure after the 1st month. Future planning
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Podio

Compared to Salesforce: Podio is not as robust as a tool for CRM tracking. It also doesn't have the in-email capabilities that SF offers. Compared to Basecamp: Podio is somewhat similar to Basecamp but doesn't offer the same functionality with checking items off and archiving projects.Compared to Zoho Projects: Podio is vastly superior to Zoho Project's lack of flexibility (requiring a development team to build) and accessibility by all members (Zoho Projects requires a very limited number of "owners" of projects which makes it difficult if multiple owners need to assign one or more people to a project).
Anonymous | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Scalability

Podio

Podio 10.0
Based on 2 answers
As you business grows, so does Podio. There seems to be no limit to the workspace and apps you can create on the platform
Anonymous | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Podio

  • Podio is great for task assignment and tracking. The ability to enter and assign tasks from mobile and track their completion saves me several phone calls a day.
  • Podio outdoes email as my go to place to search for information. The ability to forward emails into the system, organize by projects and contacts, and search it all saves considerable time and confusion.
  • Podio has considerable potential to reduce overall admin time spent organizing information (filing, tracking, etc) The ability to keep a single record of a given piece of information without being tied to email vs file structure works very well.
Keller Baum | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has helped us visualize and analyze our sales pipeline in a more detailed manner, which has helped us better forecast our annual revenues.
  • Zoho CRM has brought a level of visibility across our organization that was not there before. This has helped us stay on track and keep everyone accountable.
  • Since using Zoho CRM, we've seen our annual sales jump 10%. While it's impossible to attribute this entirely to Zoho CRM, it has definitely helped our sales grow by helping us stay focused and disciplined in our communication with clients.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

Podio

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Podio Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

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