What users are saying about
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Top Rated
63 Ratings

Classy

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Top Rated
63 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 8 out of 100

Attribute Ratings

  • Classy is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.6

Classy

86%
50 Ratings
8.0

FrontStream Panorama

80%
3 Ratings

Usability

9.0

Classy

90%
1 Rating

FrontStream Panorama

N/A
0 Ratings

Support Rating

9.9

Classy

99%
6 Ratings
1.0

FrontStream Panorama

10%
2 Ratings

Likelihood to Recommend

Classy

Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
Anonymous | TrustRadius Reviewer

FrontStream Panorama

Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.
Vicky Pasenko | TrustRadius Reviewer

Pros

Classy

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
Cindy Hollister | TrustRadius Reviewer

FrontStream Panorama

  • FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
  • FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
  • FrontStream Panorama allows you to pull reports and customize and save reports you might use often.
Nikicha Nieto | TrustRadius Reviewer

Cons

Classy

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
Katie Bradley | TrustRadius Reviewer

FrontStream Panorama

  • Looks dated in my opinion.
Anonymous | TrustRadius Reviewer

Pricing Details

Classy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

FrontStream Panorama

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Classy

Classy 9.0
Based on 1 answer
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Anonymous | TrustRadius Reviewer

FrontStream Panorama

No score
No answers yet
No answers on this topic

Support Rating

Classy

Classy 9.9
Based on 6 answers
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Emily Westergaard | TrustRadius Reviewer

FrontStream Panorama

FrontStream Panorama 1.0
Based on 2 answers
They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.
Vicky Pasenko | TrustRadius Reviewer

Alternatives Considered

Classy

I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
Anonymous | TrustRadius Reviewer

FrontStream Panorama

We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.
Nikicha Nieto | TrustRadius Reviewer

Return on Investment

Classy

  • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
Daniella Dowiak | TrustRadius Reviewer

FrontStream Panorama

  • Saves staff time
  • Increases donor participation
Anonymous | TrustRadius Reviewer

Screenshots

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