What users are saying about
20 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

Insync Healthcare Solutions

It is great for a business that requires flexibility and diversity in its EMR
cynthia mcmahon | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

ClearCare
7.7
Insync Healthcare Solutions
9.1
Real-time eligibility verification
ClearCare
7.0
Insync Healthcare Solutions
9.1
Claims management
ClearCare
5.0
Insync Healthcare Solutions
9.1
Coding
ClearCare
10.0
Insync Healthcare Solutions
9.1
Patient billing
ClearCare
8.0
Insync Healthcare Solutions
9.1
Financial Reporting
ClearCare
8.3
Insync Healthcare Solutions
9.1

Patient Scheduling

ClearCare
8.1
Insync Healthcare Solutions
9.1
Rule-based scheduling
ClearCare
7.8
Insync Healthcare Solutions
9.1
Automated appointment reminders
ClearCare
7.4
Insync Healthcare Solutions
Automated patient check-in
ClearCare
10.0
Insync Healthcare Solutions
Multi-location support
ClearCare
7.1
Insync Healthcare Solutions
Calendar interface
ClearCare
8.3
Insync Healthcare Solutions
9.1

Electronic Medical Records

ClearCare
6.2
Insync Healthcare Solutions
8.0
Charting / document management
ClearCare
7.7
Insync Healthcare Solutions
9.1
Templates
ClearCare
5.5
Insync Healthcare Solutions
9.1
Patient portal
ClearCare
7.0
Insync Healthcare Solutions
6.4
Mobile/tablet support
ClearCare
6.3
Insync Healthcare Solutions
6.8
Fax integration
ClearCare
7.0
Insync Healthcare Solutions
7.3
Integration with other EMR and PM systems
ClearCare
6.0
Insync Healthcare Solutions
Workflow automation
ClearCare
6.0
Insync Healthcare Solutions
8.2
Speech recognition
ClearCare
5.0
Insync Healthcare Solutions
Customization
ClearCare
6.0
Insync Healthcare Solutions
9.1
E-prescribing
ClearCare
5.0
Insync Healthcare Solutions

Medical Security and Privacy

ClearCare
6.1
Insync Healthcare Solutions
9.1
HIPAA compliance
ClearCare
6.8
Insync Healthcare Solutions
9.1
Role-based permission levels
ClearCare
7.9
Insync Healthcare Solutions
9.1
Data backups and redundancy
ClearCare
5.1
Insync Healthcare Solutions
9.1
Local mode / networking failsafe
ClearCare
4.7
Insync Healthcare Solutions
9.1

Workflow and Scale

ClearCare
6.6
Insync Healthcare Solutions
9.1
Task tracking
ClearCare
7.7
Insync Healthcare Solutions
9.1
Specialty-specific workflows
ClearCare
5.0
Insync Healthcare Solutions
9.1
Multi-office / multi-physician capabilities
ClearCare
7.0
Insync Healthcare Solutions
9.1

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

Insync Healthcare Solutions

  • Customizable to fit our needs
  • Great integration for all patient care aspects and billing
  • Excellent ability to share information with patients and physicians
Dan McLellan | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

Insync Healthcare Solutions

  • Insync loves to provide a phone call for every question you have, but sometimes an answer to an email (especially when it is because I can't remember where one key is located ) is enough, versus the full phone call.
cynthia mcmahon | TrustRadius Reviewer

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

Insync Healthcare Solutions

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

Insync Healthcare Solutions

No score
No answers yet
No answers on this topic

Alternatives Considered

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

Insync Healthcare Solutions

Insync is more user friendly, has better customization, better workflows, and better customer support.
Dan McLellan | TrustRadius Reviewer

Return on Investment

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

Insync Healthcare Solutions

  • Improved ability to process billing, which has resulted in faster payment.
  • With the patient portal, we can now complete patient intakes quicker, which results in patients starting services faster. In the end, this has resulted in increased productivity.
cynthia mcmahon | TrustRadius Reviewer

Screenshots

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Insync Healthcare Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ClearCare
8.4
Insync Healthcare Solutions
8.6

Usability

ClearCare
9.0
Insync Healthcare Solutions

Support Rating

ClearCare
6.7
Insync Healthcare Solutions

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