What users are saying about
20 Ratings
Top Rated
18 Ratings
20 Ratings
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Score 8.5 out of 100
Top Rated
18 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • ClearCare ranks higher in 4 feature sets: Billing and Claims Management, Patient Scheduling, Electronic Medical Records, Workflow and Scale
  • Insync Healthcare Solutions ranks higher in 1 feature set: Medical Security and Privacy

Billing and Claims Management

8.4

ClearCare

84%
7.6

Insync Healthcare Solutions

76%
ClearCare ranks higher in 4/5 features

Real-time eligibility verification

8.0
80%
4 Ratings
7.2
72%
13 Ratings

Claims management

6.9
69%
3 Ratings
7.7
77%
13 Ratings

Coding

10.0
100%
5 Ratings
8.0
80%
12 Ratings

Patient billing

9.0
90%
10 Ratings
8.0
80%
12 Ratings

Financial Reporting

8.0
80%
9 Ratings
7.3
73%
13 Ratings

Patient Scheduling

9.0

ClearCare

90%
8.0

Insync Healthcare Solutions

80%
ClearCare ranks higher in 5/5 features

Rule-based scheduling

9.0
90%
7 Ratings
7.9
79%
12 Ratings

Automated appointment reminders

9.0
90%
8 Ratings
8.5
85%
11 Ratings

Automated patient check-in

9.0
90%
4 Ratings
6.9
69%
6 Ratings

Multi-location support

9.2
92%
5 Ratings
8.5
85%
10 Ratings

Calendar interface

9.0
90%
7 Ratings
8.1
81%
11 Ratings

Electronic Medical Records

8.6

ClearCare

86%
7.4

Insync Healthcare Solutions

74%
ClearCare ranks higher in 8/10 features

Charting / document management

9.0
90%
10 Ratings
8.4
84%
14 Ratings

Templates

8.0
80%
7 Ratings
8.4
84%
14 Ratings

Patient portal

9.0
90%
6 Ratings
7.0
70%
11 Ratings

Mobile/tablet support

8.9
89%
9 Ratings
7.4
74%
9 Ratings

Fax integration

9.0
90%
1 Rating
7.6
76%
6 Ratings

Integration with other EMR and PM systems

9.0
90%
1 Rating
4.2
42%
2 Ratings

Workflow automation

8.0
80%
4 Ratings
7.9
79%
10 Ratings

Speech recognition

9.0
90%
1 Rating
7.5
75%
4 Ratings

Customization

7.0
70%
5 Ratings
7.8
78%
13 Ratings

E-prescribing

9.0
90%
1 Rating
7.8
78%
10 Ratings

Medical Security and Privacy

7.3

ClearCare

73%
8.5

Insync Healthcare Solutions

85%
ClearCare ranks higher in 3/4 features

HIPAA compliance

9.0
90%
15 Ratings
8.8
88%
14 Ratings

Role-based permission levels

9.0
90%
10 Ratings
8.4
84%
13 Ratings

Data backups and redundancy

9.0
90%
4 Ratings
8.4
84%
11 Ratings

Local mode / networking failsafe

2.1
21%
3 Ratings
8.4
84%
10 Ratings

Workflow and Scale

8.7

ClearCare

87%
8.2

Insync Healthcare Solutions

82%
ClearCare ranks higher in 3/3 features

Task tracking

9.0
90%
10 Ratings
7.8
78%
12 Ratings

Specialty-specific workflows

8.0
80%
4 Ratings
8.0
80%
12 Ratings

Multi-office / multi-physician capabilities

9.0
90%
2 Ratings
8.6
86%
12 Ratings

Attribute Ratings

  • ClearCare is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ClearCare

90%
11 Ratings
8.3

Insync Healthcare Solutions

83%
16 Ratings

Usability

9.0

ClearCare

90%
1 Rating

Insync Healthcare Solutions

N/A
0 Ratings

Support Rating

6.0

ClearCare

60%
4 Ratings

Insync Healthcare Solutions

N/A
0 Ratings

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Read full review

InSync Healthcare Solutions

Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
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Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
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InSync Healthcare Solutions

  • Easy launch from the scheduler to all aspects of patient chart
  • Smooth processes from check-in to accounts receivable
  • Individualized support, especially on the RCM side with Account Managers
  • User-friendly interface and excellent email/phone support
  • Ability to customize with the Implementation team
  • On-site training - so very helpful!
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Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
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InSync Healthcare Solutions

  • We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
  • We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
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Pricing Details

ClearCare

Starting Price

Editions & Modules

ClearCare editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Insync Healthcare Solutions

    Starting Price

    Editions & Modules

    Insync Healthcare Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Usability

      ClearCare

      I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
      Read full review

      InSync Healthcare Solutions

      No answers on this topic

      Support Rating

      ClearCare

      They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
      Read full review

      InSync Healthcare Solutions

      No answers on this topic

      Alternatives Considered

      ClearCare

      This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
      Read full review

      InSync Healthcare Solutions

      NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
      Read full review

      Return on Investment

      ClearCare

      • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
      Read full review

      InSync Healthcare Solutions

      • We love the ease of use, it really creates a smooth process between departments.
      • We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
      • The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
      Read full review

      Screenshots

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