What users are saying about
8 Ratings
9 Ratings
8 Ratings
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Score 9.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Incident and problem management

    Click2Magic

    Feature Set Not Supported
    N/A
    6.4

    Helpshift

    64%
    Helpshift ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    3.7
    37%
    4 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    6.4
    64%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    4.6
    46%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    Self Help Community

    Click2Magic

    Feature Set Not Supported
    N/A
    5.0

    Helpshift

    50%
    Helpshift ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    9.1
    91%
    3 Ratings

    Multi-Channel Help

    Click2Magic

    Feature Set Not Supported
    N/A
    4.6

    Helpshift

    46%
    Helpshift ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    IVR

    N/A
    0 Ratings
    2.7
    27%
    1 Rating

    Social integration

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Email support

    N/A
    0 Ratings
    2.8
    28%
    4 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    4.6
    46%
    2 Ratings

    Attribute Ratings

    • Click2Magic is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.8

    Click2Magic

    98%
    5 Ratings
    9.1

    Helpshift

    91%
    4 Ratings

    Usability

    Click2Magic

    N/A
    0 Ratings
    9.0

    Helpshift

    90%
    1 Rating

    Support Rating

    Click2Magic

    N/A
    0 Ratings
    9.1

    Helpshift

    91%
    4 Ratings

    Likelihood to Recommend

    Tvisha Systems Pvt Ltd

    It is best suited for sales, marketplaces, and customer support.
    Read full review

    Helpshift Inc.

    If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
    Read full review

    Pros

    Tvisha Systems Pvt Ltd

    • Personalized conversations
    • CRM integration
    • Powerful archives
    Read full review

    Helpshift Inc.

    • Their customer support is very responsive. If they have any problems, they fix them quickly.
    • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
    • It is very user-friendly and easy to manage. The analytics are pretty good as well.
    Read full review

    Cons

    Tvisha Systems Pvt Ltd

    • This live chat app is easy to use and implement. No complexity!
    Read full review

    Helpshift Inc.

    • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
    • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
    • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
    Read full review

    Pricing Details

    Click2Magic

    Starting Price

    $18 per month

    Editions & Modules

    Click2Magic editions and modules pricing
    EditionModules
    PROFESSIONAL$391
    ENTERPRISE$692
    ADD-ON$183

    Footnotes

    1. Per Seat/Month, Billed Annually.
    2. Per Seat/Month, Billed Annually.
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $39 per month

    Additional Details

    Helpshift

    Starting Price

    $150 per month issue

    Editions & Modules

    Helpshift editions and modules pricing
    EditionModules
    Starter$150.001
    EnterprisePlease contact Helpshift2
    GrowthPlease contact Helpshift3

    Footnotes

    1. per month Issue
    2. per month Issue
    3. per month Issue

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

    Usability

    Tvisha Systems Pvt Ltd

    No answers on this topic

    Helpshift Inc.

    Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
    Read full review

    Support Rating

    Tvisha Systems Pvt Ltd

    No answers on this topic

    Helpshift Inc.

    The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
    Read full review

    Alternatives Considered

    Tvisha Systems Pvt Ltd

    This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
    Read full review

    Helpshift Inc.

    Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
    Read full review

    Return on Investment

    Tvisha Systems Pvt Ltd

    • Through Click2Magic we got more number of leads
    • it helped our company to understand the query's of the customer through live chat support
    Read full review

    Helpshift Inc.

    • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
    • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
    Read full review

    Screenshots

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