Click2Magic vs. Helpshift

Helpshift

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Click2Magic	Score 8.8 out of 10	N/A	Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…	$18 per month
Helpshift	Score 8.3 out of 10	N/A	Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.	$150 per month issue

Pricing

Click2Magic

Helpshift

Editions & Modules

ADD-ON: $18
per month
PROFESSIONAL: $39
Per Seat/Month, Billed Annually.
ENTERPRISE: $69
Per Seat/Month, Billed Annually.

Starter: $150.00
per month Issue
Enterprise: Please contact Helpshift
per month Issue
Growth: Please contact Helpshift
per month Issue

Offerings

Pricing Offerings
Click2Magic	Helpshift
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

$39 Per Seat/Month, Billed Annually.

No setup fee

Additional Details

—

Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

More Pricing Information

Community Pulse
	Click2Magic	Helpshift
Top Pros	Pro Real time communication Pro Website visitors Pro Lead generation	Pro Customer service Pro Meta data Pro Easy to use
Top Cons	Minus Useful features	Minus Hard to manage Minus Work for us Minus Allow for customization

Features

Click2Magic

Helpshift

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Click2Magic - Ratings	Helpshift 6.4 4 Ratings 21% below category average
Organize and prioritize service tickets	00 Ratings	5.54 Ratings
Expert directory	00 Ratings	3.64 Ratings
Subscription-based notifications	00 Ratings	6.43 Ratings
ITSM collaboration and documentation	00 Ratings	4.53 Ratings
Ticket creation and submission	00 Ratings	9.13 Ratings
Ticket response	00 Ratings	9.14 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Click2Magic - Ratings	Helpshift 5.0 4 Ratings 43% below category average
External knowledge base	00 Ratings	1.04 Ratings
Internal knowledge base	00 Ratings	9.13 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Click2Magic - Ratings	Helpshift 4.5 4 Ratings 52% below category average
Customer portal	00 Ratings	5.53 Ratings
IVR	00 Ratings	2.71 Ratings
Social integration	00 Ratings	7.31 Ratings
Email support	00 Ratings	2.74 Ratings
Help Desk CRM integration	00 Ratings	4.52 Ratings

Best Alternatives
	Click2Magic	Helpshift
Small Businesses	Gist Score 9.6 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Salesforce Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Click2Magic	Helpshift
Likelihood to Recommend	9.7 (5 ratings)	9.1 (4 ratings)
Usability	- (0 ratings)	9.0 (1 ratings)
Support Rating	- (0 ratings)	9.1 (2 ratings)

User Testimonials
	Click2Magic	Helpshift
Likelihood to Recommend	Tvisha Systems Pvt Ltd It is best suited for sales, marketplaces, and customer support. Savitri Nayani Digital Marketing Executive Read full review	Helpshift Inc. If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend. Incentivized Verified User Anonymous Read full review
Pros	Tvisha Systems Pvt Ltd Personalized conversations CRM integration Powerful archives Maanav Raj Digital Marketing Executive Read full review	Helpshift Inc. Their customer support is very responsive. If they have any problems, they fix them quickly. They are constantly trying to improve and expand their offering, which is beneficial to our growing company. It is very user-friendly and easy to manage. The analytics are pretty good as well. Incentivized Angel Brockbank Director of Customer Experience Read full review
Cons	Tvisha Systems Pvt Ltd This live chat app is easy to use and implement. No complexity! Sai Pratyush Software Developer Read full review	Helpshift Inc. While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications. There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service. The website dashboard that is used to respond to customers has trouble sometimes and is very slow. Incentivized Verified User Anonymous Read full review
Usability	Tvisha Systems Pvt Ltd No answers on this topic	Helpshift Inc. Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon. Incentivized Angel Brockbank Director of Customer Experience Read full review
Support Rating	Tvisha Systems Pvt Ltd No answers on this topic	Helpshift Inc. The few times we've had to contact them, they were courteous and gave us the information we needed swiftly. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Tvisha Systems Pvt Ltd This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software. Shaik Imran Search Engine Optimization Analyst Read full review	Helpshift Inc. Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times. Amanda de Carli Assistente de Costumer Experience Read full review
Return on Investment	Tvisha Systems Pvt Ltd Through Click2Magic we got more number of leads it helped our company to understand the query's of the customer through live chat support Ramya jamanjyothi Digital Marketing Intern Read full review	Helpshift Inc. The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift. The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools. Incentivized Verified User Anonymous Read full review
ScreenShots	Click2Magic Screenshots