What users are saying about
1 Rating
7 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Click2Magic

It is best suited for companies who give support to their customers who visit the website.
Ramya jamanjyothi | TrustRadius Reviewer

Helpshift

If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Click2Magic
Helpshift
7.0
Organize and prioritize service tickets
Click2Magic
Helpshift
6.7
Expert directory
Click2Magic
Helpshift
5.2
Subscription-based notifications
Click2Magic
Helpshift
6.6
ITSM collaboration and documentation
Click2Magic
Helpshift
4.9
Ticket creation and submission
Click2Magic
Helpshift
9.2
Ticket response
Click2Magic
Helpshift
9.4

Self Help Community

Click2Magic
Helpshift
6.2
External knowledge base
Click2Magic
Helpshift
3.3
Internal knowledge base
Click2Magic
Helpshift
9.1

Multi-Channel Help

Click2Magic
Helpshift
5.1
Customer portal
Click2Magic
Helpshift
5.8
IVR
Click2Magic
Helpshift
2.7
Social integration
Click2Magic
Helpshift
7.3
Email support
Click2Magic
Helpshift
4.8
Help Desk CRM integration
Click2Magic
Helpshift
4.9

Pros

Click2Magic

No answers on this topic

Helpshift

  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Angel Brockbank | TrustRadius Reviewer

Cons

Click2Magic

No answers on this topic

Helpshift

  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Anonymous | TrustRadius Reviewer

Usability

Click2Magic

No score
No answers yet
No answers on this topic

Helpshift

Helpshift 9.0
Based on 1 answer
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Angel Brockbank | TrustRadius Reviewer

Support Rating

Click2Magic

No score
No answers yet
No answers on this topic

Helpshift

Helpshift 9.1
Based on 3 answers
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Click2Magic

Yes, I recommend Click2Magic to every domain
Ramya jamanjyothi | TrustRadius Reviewer

Helpshift

Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
Amanda de Carli | TrustRadius Reviewer

Return on Investment

Click2Magic

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer

Helpshift

  • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
  • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Click2Magic

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$39 per month

Click2Magic Editions & Modules

Edition
PROFESSIONAL$391
ENTERPRISE$691
ADD-ON$182
  1. Per Seat/Month, Billed Annually.
  2. per month
Additional Pricing Details

Helpshift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Helpshift Editions & Modules

Edition
Starter$225.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Click2Magic
10.0
Helpshift
9.1

Usability

Click2Magic
Helpshift
9.0

Support Rating

Click2Magic
Helpshift
9.1

Add comparison