Cloud Call Center vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Call Center
Score 9.3 out of 10
N/A
Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.N/A
Vonage Contact Center for Salesforce
Score 7.7 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
Cloud Call CenterVonage Contact Center for Salesforce
Editions & Modules
No answers on this topic
Essentials
Contact sales team
Contact sales team
Select
Contact sales team
Contact sales team
Express
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Offerings
Pricing Offerings
Cloud Call CenterVonage Contact Center for Salesforce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cloud Call CenterVonage Contact Center for Salesforce
Top Pros
Top Cons

No answers on this topic

Features
Cloud Call CenterVonage Contact Center for Salesforce
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cloud Call Center
8.8
1 Ratings
5% above category average
Vonage Contact Center for Salesforce
6.0
4 Ratings
33% below category average
Agent dashboard10.01 Ratings3.02 Ratings
Validate callers9.01 Ratings8.03 Ratings
Outbound response10.01 Ratings3.02 Ratings
Call forwarding9.01 Ratings3.13 Ratings
Click-to-call (CTC)8.01 Ratings7.04 Ratings
Warm transfer9.01 Ratings5.14 Ratings
Predictive dialing8.01 Ratings9.01 Ratings
Interactive voice response8.01 Ratings5.03 Ratings
REST APIs9.01 Ratings8.02 Ratings
Call scripts9.01 Ratings8.01 Ratings
Call tracking10.01 Ratings2.03 Ratings
Multichannel integration8.01 Ratings10.01 Ratings
CRM software integration8.01 Ratings7.04 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cloud Call Center
9.6
1 Ratings
15% above category average
Vonage Contact Center for Salesforce
6.5
4 Ratings
24% below category average
Inbound call routing9.01 Ratings7.03 Ratings
Omnichannel inbound routing9.01 Ratings10.02 Ratings
Recording8.01 Ratings4.14 Ratings
Quality management10.01 Ratings5.13 Ratings
Call analytics10.01 Ratings4.13 Ratings
Historical reporting10.01 Ratings4.14 Ratings
Live reporting10.01 Ratings4.14 Ratings
Customer surveys10.01 Ratings10.02 Ratings
Customer interaction analytics10.01 Ratings10.02 Ratings
Best Alternatives
Cloud Call CenterVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud Call CenterVonage Contact Center for Salesforce
Likelihood to Recommend
9.0
(2 ratings)
2.1
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Cloud Call CenterVonage Contact Center for Salesforce
Likelihood to Recommend
3CLogic.com
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Read full review
Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
Read full review
Pros
3CLogic.com
  • Ease of Use
  • Softphones
  • Integration to other applications
Read full review
Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Read full review
Cons
3CLogic.com
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Read full review
Vonage
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Read full review
Support Rating
3CLogic.com
No answers on this topic
Vonage
I have personally not used their support, but I hear from our admin that it is good.
Read full review
Alternatives Considered
3CLogic.com
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Read full review
Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
Read full review
Return on Investment
3CLogic.com
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Read full review
Vonage
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Read full review
ScreenShots