What users are saying about
15 Ratings
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Score 8.9 out of 100
51 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

LeadSquared

LeadSquared offers end to end CRM functionalities at competitive pricing in the market and becomes an easy fit for most of the startups and companies in their growth phase. Having said that, some features are missing but they are on an roadmap and might surprise people out there with their evolving CRM.
Aniruddh Rathore | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
LeadSquared
Customer data management / contact management
Contactually, by Compass
9.8
LeadSquared
Workflow management
Contactually, by Compass
9.5
LeadSquared
Territory management
Contactually, by Compass
8.9
LeadSquared
Opportunity management
Contactually, by Compass
9.4
LeadSquared
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
LeadSquared
Contract management
Contactually, by Compass
6.0
LeadSquared
Quote & order management
Contactually, by Compass
6.0
LeadSquared
Interaction tracking
Contactually, by Compass
9.8
LeadSquared
Channel / partner relationship management
Contactually, by Compass
9.8
LeadSquared

Customer Service & Support

Contactually, by Compass
9.1
LeadSquared
Case management
Contactually, by Compass
9.7
LeadSquared
Call center management
Contactually, by Compass
8.0
LeadSquared
Help desk management
Contactually, by Compass
9.7
LeadSquared

Marketing Automation

Contactually, by Compass
9.7
LeadSquared
Lead management
Contactually, by Compass
9.8
LeadSquared
Email marketing
Contactually, by Compass
9.5
LeadSquared

CRM Project Management

Contactually, by Compass
6.3
LeadSquared
Task management
Contactually, by Compass
7.0
LeadSquared
Billing and invoicing management
Contactually, by Compass
5.0
LeadSquared
Reporting
Contactually, by Compass
7.0
LeadSquared

CRM Reporting & Analytics

Contactually, by Compass
7.0
LeadSquared
Forecasting
Contactually, by Compass
7.0
LeadSquared
Pipeline visualization
Contactually, by Compass
7.0
LeadSquared
Customizable reports
Contactually, by Compass
7.0
LeadSquared

Customization

Contactually, by Compass
7.0
LeadSquared
Custom fields
Contactually, by Compass
7.0
LeadSquared
Custom objects
Contactually, by Compass
7.0
LeadSquared
Scripting environment
Contactually, by Compass
7.0
LeadSquared
API for custom integration
Contactually, by Compass
7.0
LeadSquared

Security

Contactually, by Compass
7.5
LeadSquared
Single sign-on capability
Contactually, by Compass
9.0
LeadSquared
Role-based user permissions
Contactually, by Compass
6.0
LeadSquared

Social CRM

Contactually, by Compass
8.4
LeadSquared
Social data
Contactually, by Compass
9.8
LeadSquared
Social engagement
Contactually, by Compass
7.0
LeadSquared

Integrations with 3rd-party Software

Contactually, by Compass
9.8
LeadSquared
Marketing automation
Contactually, by Compass
9.8
LeadSquared

Platform

Contactually, by Compass
9.4
LeadSquared
Mobile access
Contactually, by Compass
9.4
LeadSquared

Email & Online Marketing

Contactually, by Compass
LeadSquared
9.0
WYSIWYG email editor
Contactually, by Compass
LeadSquared
8.7
Dynamic content
Contactually, by Compass
LeadSquared
8.6
Ability to test dynamic content
Contactually, by Compass
LeadSquared
9.3
Landing pages
Contactually, by Compass
LeadSquared
8.6
A/B testing
Contactually, by Compass
LeadSquared
8.1
Mobile optimization
Contactually, by Compass
LeadSquared
9.4
Email deliverability reporting
Contactually, by Compass
LeadSquared
9.4
List management
Contactually, by Compass
LeadSquared
9.4
Triggered drip sequences
Contactually, by Compass
LeadSquared
9.4

Lead Management

Contactually, by Compass
LeadSquared
8.6
Lead nurturing
Contactually, by Compass
LeadSquared
10.0
Lead scoring and grading
Contactually, by Compass
LeadSquared
10.0
Data quality management
Contactually, by Compass
LeadSquared
5.1
Automated sales alerts and tasks
Contactually, by Compass
LeadSquared
9.6

Campaign Management

Contactually, by Compass
LeadSquared
5.4
Calendaring
Contactually, by Compass
LeadSquared
2.1
Event/webinar marketing
Contactually, by Compass
LeadSquared
8.8

Social Media Marketing

Contactually, by Compass
LeadSquared
8.5
Social sharing and campaigns
Contactually, by Compass
LeadSquared
8.6
Social profile integration
Contactually, by Compass
LeadSquared
8.3

Reporting & Analytics

Contactually, by Compass
LeadSquared
8.9
Dashboards
Contactually, by Compass
LeadSquared
8.5
Standard reports
Contactually, by Compass
LeadSquared
9.0
Custom reports
Contactually, by Compass
LeadSquared
9.1

Platform & Infrastructure

Contactually, by Compass
LeadSquared
8.8
API
Contactually, by Compass
LeadSquared
9.0
Role-based workflow & approvals
Contactually, by Compass
LeadSquared
8.8
Customizability
Contactually, by Compass
LeadSquared
8.9
Integration with Salesforce.com
Contactually, by Compass
LeadSquared
8.5
Integration with Microsoft Dynamics CRM
Contactually, by Compass
LeadSquared
8.7
Integration with SugarCRM
Contactually, by Compass
LeadSquared
8.6

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

LeadSquared

  • LeadSquared is doing a great job in providing a detailed dashboard of all the campaigns and these dashboards are very informative and easy to understand, like open rate, bounce rate, click rate, etc.
  • LeadSquared is great when it comes to 100% inbox delivery rate and I can say that this is one of the best features in it.
  • LeadSquared's user interface is very easy to understand and easy to use as well.
Asif Ismail | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

LeadSquared

  • Some basic requirements for BFSI were not part of the initial product offered to us. We had to wait for some time to get it included in the product and had to work around with stop gap solutions.
  • Reports section can be better with more customization related to industry and direct link to data view.
Sanju Mathew George | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

LeadSquared

LeadSquared 8.8
Based on 9 answers
It is an excellent value for money solution and is fulfilling all our needs quite efficiently. They keep working on the product and each month sees an update allowing for a bug free experience and faster incorporation of newer tools. I see no reason why I would not like to renew the subscription for this fabulous product.
Suneet Singh Kochar | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

LeadSquared

LeadSquared 8.2
Based on 2 answers
Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again- Easy to Use- Flexible- Robust System- Ever-evolving- Support & Service- Integrations with third party tools & technologies- LMS- Data Management & Reports- Landing Page Options
Aniruddh Rathore | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

LeadSquared

LeadSquared 9.1
Based on 3 answers
Great to work with and also Easy to work withDo not just listen to the problem but provide upfront solutionsAlways available and are ready to support on holidaysConsiderate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can askAlways available to help with the internal tasks as well like creating automations, drip creations etc
Aniruddh Rathore | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

LeadSquared

I looked closely at Infusionsoft. While the nurturing/decision tree tool of Infusionsoft was far more sophisticated, the many negative reviews of Infusionsoft lead me to look elsewhere. Leadsquared had very positive reviews and aggressive pricing. It has less features, but the features they have were the ones I wanted to focus on.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

LeadSquared

  • Leads Management has become very easy.
  • Automated Lead Nurturing helps reduce a lot of manual work.
  • A lot of our time goes into creating custom reports. Making the reporting feature more flexible and robust will help in saving a lot of time and energy.
Navdeep Trivedi | TrustRadius Reviewer

Screenshots

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactually, by Compass Editions & Modules

Additional Pricing Details

LeadSquared

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*

* Per Account

LeadSquared Editions & Modules

Edition
Basic-Marketing Automation$1501
Standard-Marketing Automation$4002
Enterprise-Marketing Automation$1,2003
Lite - Sales +Mobile CRM$154
Pro - Sales +Mobile CRM$304
  1. per month (5,000 contacts)
  2. per month (25,000 contacts)
  3. per month (100,000 contacts)
  4. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
LeadSquared
9.0

Likelihood to Renew

Contactually, by Compass
1.0
LeadSquared
8.8

Usability

Contactually, by Compass
7.0
LeadSquared
8.2

Support Rating

Contactually, by Compass
LeadSquared
9.1

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