What users are saying about
15 Ratings
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Score 8.9 out of 100
75 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
NetSuite CRM
7.6
Customer data management / contact management
Contactually, by Compass
9.8
NetSuite CRM
8.0
Workflow management
Contactually, by Compass
9.5
NetSuite CRM
7.4
Territory management
Contactually, by Compass
8.9
NetSuite CRM
7.3
Opportunity management
Contactually, by Compass
9.4
NetSuite CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
NetSuite CRM
6.9
Contract management
Contactually, by Compass
6.0
NetSuite CRM
7.5
Quote & order management
Contactually, by Compass
6.0
NetSuite CRM
8.5
Interaction tracking
Contactually, by Compass
9.8
NetSuite CRM
7.1
Channel / partner relationship management
Contactually, by Compass
9.8
NetSuite CRM
7.4

Customer Service & Support

Contactually, by Compass
9.1
NetSuite CRM
6.0
Case management
Contactually, by Compass
9.7
NetSuite CRM
6.1
Call center management
Contactually, by Compass
8.0
NetSuite CRM
5.7
Help desk management
Contactually, by Compass
9.7
NetSuite CRM
6.1

Marketing Automation

Contactually, by Compass
9.7
NetSuite CRM
7.0
Lead management
Contactually, by Compass
9.8
NetSuite CRM
8.8
Email marketing
Contactually, by Compass
9.5
NetSuite CRM
5.1

CRM Project Management

Contactually, by Compass
6.3
NetSuite CRM
7.8
Task management
Contactually, by Compass
7.0
NetSuite CRM
6.9
Billing and invoicing management
Contactually, by Compass
5.0
NetSuite CRM
7.7
Reporting
Contactually, by Compass
7.0
NetSuite CRM
8.9

CRM Reporting & Analytics

Contactually, by Compass
7.0
NetSuite CRM
7.0
Forecasting
Contactually, by Compass
7.0
NetSuite CRM
7.0
Pipeline visualization
Contactually, by Compass
7.0
NetSuite CRM
7.0
Customizable reports
Contactually, by Compass
7.0
NetSuite CRM
7.0

Customization

Contactually, by Compass
7.0
NetSuite CRM
7.1
Custom fields
Contactually, by Compass
7.0
NetSuite CRM
7.1
Custom objects
Contactually, by Compass
7.0
NetSuite CRM
8.0
Scripting environment
Contactually, by Compass
7.0
NetSuite CRM
6.0
API for custom integration
Contactually, by Compass
7.0
NetSuite CRM
7.1

Security

Contactually, by Compass
7.5
NetSuite CRM
8.6
Single sign-on capability
Contactually, by Compass
9.0
NetSuite CRM
8.5
Role-based user permissions
Contactually, by Compass
6.0
NetSuite CRM
8.7

Social CRM

Contactually, by Compass
8.4
NetSuite CRM
6.8
Social data
Contactually, by Compass
9.8
NetSuite CRM
7.0
Social engagement
Contactually, by Compass
7.0
NetSuite CRM
6.7

Integrations with 3rd-party Software

Contactually, by Compass
9.8
NetSuite CRM
7.0
Marketing automation
Contactually, by Compass
9.8
NetSuite CRM
7.1
Compensation management
Contactually, by Compass
NetSuite CRM
6.9

Platform

Contactually, by Compass
9.4
NetSuite CRM
6.7
Mobile access
Contactually, by Compass
9.4
NetSuite CRM
6.7

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

Contactually, by Compass

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

Contactually, by Compass

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
NetSuite CRM
7.4

Likelihood to Renew

Contactually, by Compass
1.0
NetSuite CRM
6.5

Usability

Contactually, by Compass
7.0
NetSuite CRM
7.0

Support Rating

Contactually, by Compass
NetSuite CRM
1.0

Online Training

Contactually, by Compass
NetSuite CRM
6.7

Implementation Rating

Contactually, by Compass
NetSuite CRM
5.9

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