ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Kaseya VSA
Score 8.2 out of 10
N/A
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.
N/A
Pricing
ConnectWise Automate
Kaseya VSA
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
No answers on this topic
Offerings
Pricing Offerings
ConnectWise Automate
Kaseya VSA
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
ConnectWise Automate
Kaseya VSA
Considered Both Products
ConnectWise Automate
Verified User
Engineer
Chose ConnectWise Automate
We selected ConnectWise Automate over Kaseya as it provided many of the same features but less of the headache. Often times, scripts would not work in Kaseya or updates would not push. We have not had this experience with Automate, scripts and such just run when scheduled. …
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more …
Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors.
I touched on this in the previous section some. Kaseya's choice of managed antivirus was very poor (KAV, a tweaked version of Kaspersky) when it first started. It took them a long time to fix anything, and the fixes usually produced new and different issues. Kaseya kept …
We switched from Kaseya to Automate 7-8 years ago - it was no contest at the time and Kaseya wasn't cutting it in a number of areas at that time that was really hurting us. I'm sure it's improved since then.
We selected LabTech because we already had a very good ongoing customer support experience with ConnectWise. We had LabTech before ConnectWise acquired it, and had Kaseya, but gave LabTech another try and we are very glad that we did. We did not have a good experience with …
Prior to using LabTech, we used Kaseya. While Kaseya and LabTech have much of the same functionality, LabTech does things better and more consistently. Also, we rely on ConnectWise as our ticketing system and PSA. LabTech has two way ticket synchronization with ConnectWise that …
We used to use Kaseya VSA and liked it a lot. The primary reason we switched was the oppressive licensing costs. They've since changed their licensing but it was too late for us as we'd already made the switch. LabTech compares well with Kaseya VSA and neither are bad products …
We were previously using Kaseya and were frustrated by the difficulties we had in a number of areas. We were unable to use Kaseya's remote control reliably and experienced other problems. When we asked for help, the answer was usually one of two things:
Labtech has been around for a while and they actually listen to their community. The product is robust and is built for IT service providers. I have used a previous product for a long time and can tell you that Labtech is slightly more difficult to implement, but far more …
The way LabTech integrates with ScreenConnect and TeamViewer is just SO much better than Kaseya. I feel like Kaseya is a bit more intuitive though as opposed to LabTech that you should probably get some real training for. Scripting in LabTech is more reliable. I've never had a …
VSA is easily on par with SolarWinds N-central but ConnectWise Automate is the best tool out there for RMM. Automate shares some of the clunky interface that VSA has, but it is extremely fast and reliable. N-Central has the best organization of the three, it is very easy to …
What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept.
ConnectWise, at the time we looked at the product, did not have …
Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.