ConstructConnect Insight vs. InEight

I believe ConstructConnect's customer service is non-existence. In my experience, the cloud based software system never seems to be functioning at 100% and is usually a problem, like today. I feel they do a poor job updating projects and providing accurate construction schedule information; Most of it is dates given a inaccurate.

Ineight helps save us a huge amount of time in preparing the large number of bids we have to do. It is fast and has many desirable features which make it accurate and reliable. The company has made a lot of changes over the years and most are for the good of the software and are welcome. Some of the changes, however, do not make sense and are actually detrimental to the smooth functioning of the program. When asked why these changes were made I have not been able to get a satisfactory answer. We wish that the company would listen more to the suggestions of clients.

Incentivized

• I find it amazing how fast results come up when searching on a keyword
• details, details, details.. again, marvelous.
• filters work really well giving highly efficient results pointed at just what you want.
• exporting to pdf with customizable flexibility, very useful giving all the details on a project or firm via attachments to emails.

Incentivized

• Tagging segments of work.
• User defined views and descriptions for all screens.
• Customizable ribbons to provide an efficient use of the software.
• Multiple layers/dependents to allow for an extreme drill down of the work and the ability to roll up to a more useful level for upper management review.
• You can bid the work as you would build it, in detail.

Incentivized

• A comprehensive log of jobs in my area would be nice. We're located in Gainesville FL. There has been 10 jobs this month we're on because of our sub contracts. Not one of them made it on ConstructConnect. How many other jobs am I not seeing?

• The import/export buttons are exactly the opposite of what you would expect. not intuitive and the logos for these should be swapped.
• The software is hard to train users upon. New users require 3-6 months of use before getting proficient. I think this is because many of the best features are buried in menus, three clicks deep.
• The claiming exports immediately default partial claim items to the user who claimed previously. You need to update your name every time you update a partial claim line item.
• There are many add-ins that should just be included with InEight Standard, instead of having to install extras to make the software usable.

Incentivized

Some features with InEight's TeamBinder are worthy of single use, however the review feature and subsequent revision and version numbering could be improved. We will be aiming to roll out the package to encompass our internal documentation in the near future and will be in a better position to judge the usability after that point in time.

Incentivized

I would give it an 8 out of 10 because the software can be a bit cumbersome to new users. It also takes a long time to set up the library and input all of your companies needs so that the software will provide the level of service required to estimate projects. However, once the software is set up it is a powerful tool. We only use a portion of what the software is capable of delivering

Incentivized

They frequently check-in to make sure you are being properly helped and are quick with a response if you need something.

Incentivized

InEight have the ServiceNow ticketing system, which should improve the transparency of outstanding issues. However there is an inconsistency in advice within the help desk support staff (Kevin is excellent) and depending on who is handling the issue often our staff need to follow up with the help desk.

Incentivized

Since the original inception, I have been required to overhaul the system so that it is more user friendly and combines both aspects of our business, documentation and drawings. Being able to control revision and version numbering has been a key struggle that only staff training has been able to mark this as complete.

Incentivized

We chose ConstructConnect as our main way for finding new and existing construction projects, as it overall had more up-to-date information available. It was also the most user friendly software of its type on the market. Furthermore, they have also been working with us closely to help us tighten our tracking of projects, products, and companies, which saves us a lot of time and money.

Incentivized

1. Allows you to save all file types to a document, easily identify which formats you do and don’t have and manage which formats you issue.


2. Great bulk functionality. Manage multiple projects and large volume of documentation easily with less staff.

Incentivized

We only use Ineight at our main facility so are currently not in need of the flexibility and scalability of multiple sites and departments.

Incentivized

• Positive: Helps fuel the project pipeline
• Positive: Helps identify key stakeholders
• Negative: Inaccurate schedule information embarrasses me during project qualification process

• More detailed estimates for projects and alternative deliver partners.
• Able to reduce estimating time entry time on projects with assemblies allowing for more review of plans and specifications.
• Excellent tool for remote estimates allowing for more involvement from field construction personnel.

Incentivized