What users are saying about

Creatio vs Square Customer Engagement

Creatio
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Top Rated
66 Ratings
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Square Customer Engagement
11 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100

Based on 66 reviews and ratings

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Square Customer Engagement

11 Ratings
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Score 8.6 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    Square Customer Engagement

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Square Customer Engagement

    80%
    Square Customer Engagement ranks higher in 9/9 features
    Square Customer Engagement ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Territory management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Opportunity management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Square Customer Engagement

    80%
    Square Customer Engagement ranks higher in 3/3 features
    Square Customer Engagement ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Square Customer Engagement

    80%
    Square Customer Engagement ranks higher in 3/3 features
    Square Customer Engagement ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Pipeline visualization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Square Customer Engagement

    80%
    Square Customer Engagement ranks higher in 1/1 features
    Square Customer Engagement ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Security

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Square Customer Engagement

    80%
    Square Customer Engagement ranks higher in 1/1 features
    Square Customer Engagement ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Creatio is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    9.0

    Square Customer Engagement

    90%
    1 Rating

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    Square Customer Engagement

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings

    Square Customer Engagement

    N/A
    0 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings

    Square Customer Engagement

    N/A
    0 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.

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    Lisa Taylor | TrustRadius Reviewer
    Lisa Taylor
    View all 52 answers on this topic

    Square Customer Engagement

    [Square is well suited for] Any small business / independent contractor with little to medium business flow where a monthly fee just doesn't make sense. If you are performing large transactions or have a lot of business / a lot of people using square readers then an actual flat rate from a bank / provider would likely be a better option.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

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    Butch Knowlton | TrustRadius Reviewer
    Butch Knowlton
    View all 52 answers on this topic

    Square Customer Engagement

    • No monthly fees
    • Reasonable per transaction fee
    • Good priced equipment/addons
    • Chip and NFC readers available

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform

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    Jacob Grabowski | TrustRadius Reviewer
    Jacob Grabowski
    View all 52 answers on this topic

    Square Customer Engagement

    • Some of the build quality on the peripherals could feel a bit better.
    • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
    • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details
    —

    Square Customer Engagement

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Square Customer Engagement Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.

    Read full review

    Lisa Taylor | TrustRadius Reviewer
    Lisa Taylor
    View all 2 answers on this topic

    Square Customer Engagement

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.

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    Naveen Gabrani | TrustRadius Reviewer
    Naveen Gabrani
    View all 36 answers on this topic

    Square Customer Engagement

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 35 answers on this topic

    Square Customer Engagement

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

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    Carl Moore | TrustRadius Reviewer
    Carl Moore
    View all 52 answers on this topic

    Square Customer Engagement

    The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for your business. It (at the time) did not have any additional readers or peripherals such as NFC or Chip readers, but that may have changed now. Over all I'd say they are pretty close to each other performance wise, but Square has a bigger user base for the card reader specifically.

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    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.

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    Touch Kulchan | TrustRadius Reviewer
    Touch Kulchan
    View all 52 answers on this topic

    Square Customer Engagement

    • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
    • All of my initial equipment was free and there were no startup costs so my return was immediate.
    • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.

    Read full review

    Kyle Farago | TrustRadius Reviewer
    Kyle Farago
    View all 1 answers on this topic

    Screenshots

    Square Customer Engagement

    —

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