Likelihood to Recommend
I wouldn't suggest Crowdbasefor smaller companies, even for bigger companies a more integrated solution would be desirable. It may suit companies that want their collaboration separate from project management and CRM, but at least for our organisation it seems to make more sense to have most of our work tools in one place
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I think it is great for many of the following areas: High level roadmaps, Commercialization, Product Readiness and Project Planning. It depends on what the needs are of a person, but any of the areas I mentioned would be a great reason to use Monday.com. There are so many more features that I did not use
Read full review Pros Collaboration Interaction with staff Great way to engage staff and support each other Read full review Manage tasks across multiple projects and people seamlessly Houses team member routines and workflows so nothing falls through the cracks Keeps communication clear as it's all done within the item updates Weekly team meetings are hosted in Monday so that tasks can be assigned on the spot Read full review Cons It is very limited Although it has an API it doesn't link to the services we use. It isn't customisable like podio. Read full review The mobile app sometimes gets glitchy when our field managers are on the go. Sometimes, filters they have set in their app, cancel out or change to filters of other managers. There are times that monday.com loads faster, and there are times that it loads slower... I'm not sure if that is network congestion at our end or at monday.com's end. It could be either. I would like to be able to share connected boards "publicly" with our production crews. Unfortunately, it seems that if the info is shared/connected/mirrored from a board that is not openly accessible "publicly," it isn't viewable. I'm still working on this and have not given up but not sure we are at a point where we need an Enterprise account. Read full review Likelihood to Renew
We rely on monday.com to track clients. There is currently not another software out there that we would prefer to use for client management, so I do not see a reason why we wouldn't renew our subscription with monday.com.
Read full review Usability
A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
Read full review Reliability and Availability
There have only been 2 instances in the past year where monday.com was down.
Read full review Performance
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
Read full review Support Rating
The platform has worked so well that I have not needed to contact their service team yet, so I'm not sure how fast their response times are. I imagine they must be really fast to reply though if people have needed to contact them as infrequently as I have! I marked it as a 10 because I couldn't select the "?" on the slider, but didn't want to give them a 1 for a service that I haven't had an opportunity to use.
Read full review Online Training
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
Read full review Implementation Rating
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Read full review Alternatives Considered
Crowdbase's strength may lie in its ability to do just one main thing well, but for us this was a massive limitation. I know that it is not trying to be
and it is therefore unfair to compare the two but there are features that overlap. for us
was better suited.
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We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Read full review Scalability
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
Read full review Return on Investment Encourages communication Easy to use Before crowdbase we never though of collaborating this way Read full review Time Savings to have a general repository to track ongoing clients across a variety of sources and platforms. Increase in closing new business leads that were previously lost in email and forgotten. Improved budget planning as I can see at a glance when projects are due and the associated project cost/projected income. Read full review