Crownpeak DQM vs NICE Satmetrix

Likelihood to Recommend

Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.

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Verified User

Executive in Corporate

Internet Company, 1-10 employees

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Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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Feature Rating Comparison

Crownpeak DQM

NICE Satmetrix

Survey templates

Themes

Custom logo/branding

Crownpeak DQM

NICE Satmetrix

Changes to live survey

Question design help

Multiple question types

Crownpeak DQM

NICE Satmetrix

Survey logic flexibility

Crownpeak DQM

NICE Satmetrix

Response tracking

Data export

Standard reports

Custom reports

Analytics

Crownpeak DQM

NICE Satmetrix

Access controls

Compliance

Pros

Ensures quality and consistency of content implementation across distributed teams and markets.
Quick and easy content updates across global digital ecosystems.
Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)

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Andy Wood

Director & Co-founder

Renegade AgencyMarketing & Advertising, 11-50 employees

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Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Cons

It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.

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Charles Adams

Software Engineer

Murphy Oil USA IncorporatedRetail, 5001-10,000 employees

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Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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Usability

Crownpeak DQM 7.8

Based on 10 answers

To be quite honest I am literally addicted to the tool, over the weekend rescans happen and as soon as I wake up on Saturday, Sunday, and Monday new scores have come in that I love to already take a [peek] at. This is just because the tool is so fun to work with and the dashboards give some great insights directly. The only reason why it doesn't score a full ten is [that] there's no way to go back to the homepage when you're on an individual item page and it's not possible to fully customize the dashboard (I'm now keeping track of past scores [through] a manually filled in Excel).

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Harrie Vermeulen

AEM SME D2B

PhilipsHospital & Health Care, 10,001+ employees

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No score

No answers yet

No answers on this topic

Support Rating

Crownpeak DQM 8.6

Based on 10 answers

Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.

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Nick Spragg

Digital Content Manager

Atlanta GroupFinancial Services, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

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Araceli Carrasco

Software Development Analyst

Mercury Insurance Services, LLC/AIS InsuranceInformation Services, 1001-5000 employees

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I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Return on Investment

DQM was definitely a positive ROI. We were able to find and fix several issues because of it. This will undoubtedly save us from possible future lawsuits.
DQM has gained IT more trust from Legal. They see that we are being proactive when it comes to potential legal issues.
DQM has taken some of the guesswork out of development. We can easily identify issues and steps to correct them. It has also given us best practice techniques.

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Charles Adams

Software Engineer

Murphy Oil USA IncorporatedRetail, 5001-10,000 employees

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With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Crownpeak DQM

NICE Satmetrix

Crownpeak DQM

NICE Satmetrix

Crownpeak DQM

NICE Satmetrix

Crownpeak DQM

NICE Satmetrix

Likelihood to Recommend

Crownpeak DQM

NICE Satmetrix

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Pros

Crownpeak DQM

NICE Satmetrix

Cons

Crownpeak DQM

NICE Satmetrix

Likelihood to Renew

Crownpeak DQM

NICE Satmetrix

Usability

Crownpeak DQM

NICE Satmetrix

Support Rating

Crownpeak DQM

NICE Satmetrix

Alternatives Considered

Crownpeak DQM

NICE Satmetrix

Return on Investment

Crownpeak DQM

NICE Satmetrix

Screenshots

Crownpeak DQM

NICE Satmetrix

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison