What users are saying about
Top Rated
24 Ratings
16 Ratings
Top Rated
24 Ratings
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Score 9.2 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Survey Format & Appearance

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Themes

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Content

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Question design help

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Logic

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Reporting & Analytics

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Data export

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Analytics

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Survey Administration & Security

    Crownpeak DQM

    Feature Set Not Supported
    N/A
    8.0

    NICE Satmetrix

    80%
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Compliance

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Crownpeak Digital Quality Management (DQM) is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.9

    Crownpeak DQM

    89%
    13 Ratings
    4.0

    NICE Satmetrix

    40%
    7 Ratings

    Likelihood to Renew

    9.6

    Crownpeak DQM

    96%
    2 Ratings
    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Usability

    8.3

    Crownpeak DQM

    83%
    12 Ratings

    NICE Satmetrix

    N/A
    0 Ratings

    Availability

    9.1

    Crownpeak DQM

    91%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Performance

    9.1

    Crownpeak DQM

    91%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Support Rating

    8.7

    Crownpeak DQM

    87%
    12 Ratings

    NICE Satmetrix

    N/A
    0 Ratings

    Online Training

    9.1

    Crownpeak DQM

    91%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Crownpeak DQM

    91%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Product Scalability

    9.1

    Crownpeak DQM

    91%
    1 Rating

    NICE Satmetrix

    N/A
    0 Ratings

    Likelihood to Recommend

    Crownpeak DQM

    If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
    Harrie Vermeulen | TrustRadius Reviewer

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Simon Whight | TrustRadius Reviewer

    Pros

    Crownpeak DQM

    • Ensures quality and consistency of content implementation across distributed teams and markets.
    • Quick and easy content updates across global digital ecosystems.
    • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
    Andy Wood | TrustRadius Reviewer

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

    Cons

    Crownpeak DQM

    • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
    • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
    • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
    • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
    Charles Adams | TrustRadius Reviewer

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Lawrence Kravitz | TrustRadius Reviewer

    Pricing Details

    Crownpeak DQM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE Satmetrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Crownpeak DQM

    Crownpeak DQM 9.6
    Based on 2 answers
    We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
    Harrie Vermeulen | TrustRadius Reviewer

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Anonymous | TrustRadius Reviewer

    Usability

    Crownpeak DQM

    Crownpeak DQM 8.3
    Based on 12 answers
    I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
    Anonymous | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    Haven't had issues accessing the dashboard when needed.
    Joel Macaluso | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Performance

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    No issues with speed and performance
    Joel Macaluso | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Crownpeak DQM

    Crownpeak DQM 8.7
    Based on 12 answers
    Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
    Nick Spragg | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Online Training

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    Product is straight-forward but the training was helpful and beneficial
    Joel Macaluso | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    Ensure that you are ready with a solid process to address issues
    Joel Macaluso | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Crownpeak DQM

    Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

    Araceli Carrasco | TrustRadius Reviewer

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Anonymous | TrustRadius Reviewer

    Scalability

    Crownpeak DQM

    Crownpeak DQM 9.1
    Based on 1 answer
    haven't had issues accessing when needed.
    Joel Macaluso | TrustRadius Reviewer

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Crownpeak DQM

    • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
    • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
    • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
    Anonymous | TrustRadius Reviewer

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Rob Ellison | TrustRadius Reviewer

    Screenshots

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