What users are saying about
5 Ratings
9 Ratings
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Score 8.9 out of 100
5 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.6
SurveyLab
API
CustomerSuccessBox
8.7
SurveyLab
Integration with Salesforce.com
CustomerSuccessBox
8.5
SurveyLab

Customer Data Extraction / Integration

CustomerSuccessBox
8.9
SurveyLab
Product usage
CustomerSuccessBox
8.8
SurveyLab
Help desk / support tickets
CustomerSuccessBox
8.9
SurveyLab

Customer Success Management

CustomerSuccessBox
8.7
SurveyLab
NPS surveys
CustomerSuccessBox
8.3
SurveyLab
Sponsor tracking
CustomerSuccessBox
8.6
SurveyLab
Customer profiles
CustomerSuccessBox
8.5
SurveyLab
Automated workflow
CustomerSuccessBox
8.7
SurveyLab
Customer health scoring
CustomerSuccessBox
9.0
SurveyLab
Customer segmentation
CustomerSuccessBox
8.8
SurveyLab

CSM Reporting & Analytics

CustomerSuccessBox
8.5
SurveyLab
Customer health trends
CustomerSuccessBox
8.9
SurveyLab
Engagement analytics
CustomerSuccessBox
8.7
SurveyLab
Revenue forecasting
CustomerSuccessBox
7.8
SurveyLab
Dashboards
CustomerSuccessBox
8.7
SurveyLab

Survey Format & Appearance

CustomerSuccessBox
SurveyLab
8.5
Survey templates
CustomerSuccessBox
SurveyLab
7.3
Themes
CustomerSuccessBox
SurveyLab
9.1
Custom logo/branding
CustomerSuccessBox
SurveyLab
9.1

Survey Content

CustomerSuccessBox
SurveyLab
8.8
Changes to live survey
CustomerSuccessBox
SurveyLab
9.1
Question design help
CustomerSuccessBox
SurveyLab
8.2
Multiple question types
CustomerSuccessBox
SurveyLab
9.1

Survey Logic

CustomerSuccessBox
SurveyLab
9.1
Survey logic flexibility
CustomerSuccessBox
SurveyLab
9.1

Survey Reporting & Analytics

CustomerSuccessBox
SurveyLab
8.5
Response tracking
CustomerSuccessBox
SurveyLab
7.3
Data export
CustomerSuccessBox
SurveyLab
8.2
Standard reports
CustomerSuccessBox
SurveyLab
9.1
Custom reports
CustomerSuccessBox
SurveyLab
9.1
Analytics
CustomerSuccessBox
SurveyLab
9.1

Survey Administration & Security

CustomerSuccessBox
SurveyLab
8.6
Access controls
CustomerSuccessBox
SurveyLab
8.2
Compliance
CustomerSuccessBox
SurveyLab
9.1

Survey Distribution

CustomerSuccessBox
SurveyLab
9.1
Vendor-offered crowdsourcing
CustomerSuccessBox
SurveyLab
9.1
Respondent restrictions
CustomerSuccessBox
SurveyLab
9.1

Pros

CustomerSuccessBox

  • Provides product adoption and client relationship metrics on Account level.
  • Provides options for customizable dashboards.
  • Automated alerts based on set criteria.
  • Sheldon [ai] recommendations.
  • Quick support
Sachin Agarwal | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Quick add logs/tasks directly from the account page, this will save a lot of loading time and effort.
  • Software load speed.
Gavin Thomas | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 8.8
Based on 9 answers
For a product Like CSB - User Interface is very important , & I must say CSB has User Interface.CSB runs smooth.Different Attributes at tips to ease the work.Integrating all my customers in one view
Ankur Parswani | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.1
Based on 9 answers
It is very good and can be reached on emails easily, support gives the resolution on time and can help in working us productively
Akshay Jangra | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Alternatives Considered

CustomerSuccessBox

We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts.
Shweta Dubey | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499*

* per user

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
8.9
SurveyLab
9.1

Usability

CustomerSuccessBox
8.8
SurveyLab

Support Rating

CustomerSuccessBox
9.1
SurveyLab

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