What users are saying about
5 Ratings
15 Ratings
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Score 9.6 out of 100
5 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Platform & Infrastructure

    8.5

    CustomerSuccessBox

    85%

    SurveyLab

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 2/2 features

    API

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.5

    CustomerSuccessBox

    95%

    SurveyLab

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 2/2 features

    Product usage

    9.4
    94%
    15 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.6
    96%
    12 Ratings
    N/A
    0 Ratings

    Customer Success Management

    9.1

    CustomerSuccessBox

    91%

    SurveyLab

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 6/6 features

    NPS surveys

    7.9
    79%
    11 Ratings
    N/A
    0 Ratings

    Sponsor tracking

    8.9
    89%
    8 Ratings
    N/A
    0 Ratings

    Customer profiles

    9.2
    92%
    14 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.6
    96%
    14 Ratings
    N/A
    0 Ratings

    Customer health scoring

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Customer segmentation

    9.6
    96%
    15 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    8.8

    CustomerSuccessBox

    88%

    SurveyLab

    Feature Set Not Supported
    N/A
    CustomerSuccessBox ranks higher in 4/4 features

    Customer health trends

    9.1
    91%
    13 Ratings
    N/A
    0 Ratings

    Engagement analytics

    8.6
    86%
    14 Ratings
    N/A
    0 Ratings

    Revenue forecasting

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Dashboards

    9.4
    94%
    15 Ratings
    N/A
    0 Ratings

    Survey Format & Appearance

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    8.5

    SurveyLab

    85%
    SurveyLab ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Themes

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom logo/branding

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Content

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    8.8

    SurveyLab

    88%
    SurveyLab ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Question design help

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multiple question types

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Logic

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    9.1

    SurveyLab

    91%
    SurveyLab ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Reporting & Analytics

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    8.5

    SurveyLab

    85%
    SurveyLab ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Data export

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Custom reports

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Analytics

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Administration & Security

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    8.6

    SurveyLab

    86%
    SurveyLab ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Compliance

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Survey Distribution

    CustomerSuccessBox

    Feature Set Not Supported
    N/A
    9.1

    SurveyLab

    91%
    SurveyLab ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Respondent restrictions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Attribute Ratings

    • CustomerSuccessBox is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.6

    CustomerSuccessBox

    96%
    15 Ratings
    9.1

    SurveyLab

    91%
    1 Rating

    Usability

    9.4

    CustomerSuccessBox

    94%
    15 Ratings

    SurveyLab

    N/A
    0 Ratings

    Support Rating

    9.4

    CustomerSuccessBox

    94%
    15 Ratings

    SurveyLab

    N/A
    0 Ratings

    Likelihood to Recommend

    Customer Success Box

    It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
    Read full review

    7 Points Ltd.

    MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
    Read full review

    Pros

    Customer Success Box

    • Journey feature will help you automate your manual tasks like auto csm assignments, auto playbook enrolls, email alerts to your clients about new assignments or any set templates, etc.
    • Making a playbook of your process (must be consist of multiple steps) will help you give the visibility of how many clients are stuck in which steps and from when.
    • They are using Metabase for making analytics dashboards where you can make your own dashboard with different filters like Csm activity report, churn dashboard, potential clients report and also using pulse feature in Metabase schedule your daily report to different required people.
    Read full review

    7 Points Ltd.

    • They have great support that always will help you.
    • MySurveyLab is very flexible. Some things can be done in several ways.
    • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
    • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
    • They have a mobile application that can collect responses offline(!)
    Read full review

    Cons

    Customer Success Box

    • Health aggregation delay can be improved.
    • Calling with csbox software can be improved, it makes touchpoint even if your call from csbox has not picked up, and accordingly changed relationship health.
    • Add more analytics in the playbook like avg time taken to complete each step and there is no option of selecting multiple csms in the filter.
    Read full review

    7 Points Ltd.

    • Summary export in Excel could be nicer.
    • Tags in the left menu could be more intuitive.
    Read full review

    Pricing Details

    CustomerSuccessBox

    Starting Price

    $0

    Editions & Modules

    CustomerSuccessBox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $ 499

      Additional Details

      The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/

      SurveyLab

      Starting Price

      Editions & Modules

      SurveyLab editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Customer Success Box

        Customer success box is one of the best products we have used as it solves the main problem for us. Use tracking and adoption. The best part about various software integrations is that now we are able to track everything at one single platform with multiple reports, analytics and dashboards.
        Read full review

        7 Points Ltd.

        No answers on this topic

        Support Rating

        Customer Success Box

        I have created two - three support tickets so far and their response is very very quick. Their team is also very empathetic, understanding and highly motivated towards solving a customer's problem. I would definitely recommend and rate them 10 / 10 for their excellent after sales support. They support for all EST & PST zones.
        Read full review

        7 Points Ltd.

        No answers on this topic

        Alternatives Considered

        Customer Success Box

        CustomerSuccessBox provides a great UI where I can manage all the activities related to a client in a single window. This helps to update and focus on key tasks related to the client. Small insights graph helps to quickly analyze the client's health towards our product. The customizable filters are a great help in sorting the data.
        Read full review

        7 Points Ltd.

        Read full review

        Return on Investment

        Customer Success Box

        • It has helped in managing large amount of Client data under single platform.
        • It helped in generating valuable insights from data.
        • It is helpful to take proactive actions.
        Read full review

        7 Points Ltd.

        • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
        Read full review

        Screenshots

        Add comparison